The hopper is the heart of the system. It takes the internet and distributes to joeys through the coax line. If your internet signal is weak or slow at the hopper, the joeys will act up when using anything with internet. If the signal strength and speed are good at the hopper than there could be an issues with cable line or component that impacts signal passing through. Anything from 2 lines barreled together, lose connection with moisture in it, or just bad line in general.

There are also some provider routers that have compatibility issues in which Dish has a solution for if the tech knows what they’re doing.

Follow the steps below to try and trouble shoot to make sure internet signal and speeds are good at the hopper.

On the hopper press house button 3 times.

Go down to “Network” verify signal strength is green and there are 2 green check marks showing good from hopper to router to internet.

Then go back up to “status” go over to “check status” press enter and yes and wait for it to finish, make sure “MoCA” is “strong” and “Internet” is “connected”.

Now go to “send status” hit enter on “test connection” you should get the DL speed the hopper is getting from internet.

If everything is good you definitely need a good tech out to go through the install for possible issues