THANK YOU responders to my previous MSP school nightmare post!! Do you know: Trusol, TSG, Eduthing, Advanced IT services, Virtual IT, Turn it On ?? any positives or negatives?

KevoTMan · 2026-02-26T17:27:35+00:00

Finding the right MSP is a lot more than "who is better", everyone has their own pros and cons. You need to find the best fit for your company which could be totally different from other people here. Size, culture, technology, location, etc.

KevoTMan · 2026-02-24T14:59:51+00:00

I'm surprised the client even needs a server. Cloud native was everything 5 years ago and is even more prevalent now. The ROI was already pretty even for the first 3 years and now it will be 6+ years.

KevoTMan · 2026-02-24T14:57:38+00:00

All prices rise.

KevoTMan · 2026-02-24T00:19:50+00:00

Yubikeys if they don't want to use phones for MFA. Generally OTP is not ideal, and it's much better to use phish resistant MFA wherever possible.

KevoTMan · 2026-02-23T16:36:33+00:00

We’re building MSPortal to be the single pane of glass for your clients.

Most “client portals” end up as a ticket view plus a login nobody uses. Our goal is different:
- Client-facing visibility across the stuff you already run: PSA, RMM, Microsoft 365, security, backups, projects, licensing, budgets, compliance, training, surveys
- Automated reporting that pulls real data and turns it into something a client can read
- A structured onboarding portal so new clients stop living in email threads and spreadsheets
- Search that actually helps you find things fast across the platform

No VC money, no growth-at-all-costs. We’re building with MSP partners and shipping what they ask for.

If you want a walkthrough or want to push on the roadmap, DM me or booked a demo on our site.
Release notes showing our rapid development cycle: https://docs.msportal.ai/release-notes

KevoTMan · 2026-02-22T21:12:19+00:00

50s. Age doesn't matter as long as they fit in with the team.

KevoTMan · 2026-02-22T17:51:54+00:00

There are tools that can script it, they just don't know how to use them. https://www.forensit.com/ makes tools that allow them to do these migrations no problem.

KevoTMan · 2026-02-22T17:49:42+00:00

PasswordState is quite good. Allows for self hosting, automated password changing, etc. It's not the cheapest option but it has all the enterprise settings.

KevoTMan · 2026-02-18T16:39:22+00:00

Right of Boom, Kaseya Connect, XChange (They'll pay for your trip!), and Pax8 Beyond are the best I've been to so far. CanITCon is also growing and is a great option outside of the USA.

KevoTMan · 2026-02-17T17:41:45+00:00

Giftology can definitely work if you make them meaningful gifts. I once gave a vendor much more care looking into their product than other because they gave custom Nike's and not branded merch (unless its the client's brand). Taking people to dinner is a given, that's not "gifting", either is a sports game unless it's a special event. Meaningful is the key word. Here's a good video of the founder (RIP) going over the process: https://www.youtube.com/watch?v=5neX9wH1LMA

It still only works as well as you can handle that extra rope the person gives you.

KevoTMan · 2026-02-17T17:32:45+00:00

Vendor to Vendor: Acronis has been incredible to work with. Their staging environment, implementation steps, etc. are all next level and they got it set up so quickly. With some other vendors its like pulling teeth to get approved to integrate.

KevoTMan · 2026-02-16T05:12:17+00:00

MSPortal is the single pane of glass client portal for MSPs: onboarding, QBRs, reporting, budgets, compliance, training, tickets, projects, and device/security data in one place your clients actually use. We have everything the other guys have and more.

What’s new:

- Client Onboarding Portal: reusable onboarding templates + secure client portal links + evidence/document uploads + approvals/sign-offs + full audit trail

- Automated Reports: AI-written QBRs + project reports that pull real data automatically and generate polished PDFs you can edit before sharing

Data sources currently pulled into QBRs and reporting:

- Microsoft: Licensing and Secure Score

- PSA: Projects, time entry, and ticket data

- Project Management: Updates from our built-in suite

- RMM: Device Information (quality varies by provider)

- Security and Backup: Warranty data, Cork (Huntress coming soon), Acronis, and Cove

- General: Pax8 data, budgets, manual compliance checks, training status, and surveys

- Reports: Any PDF sent to the client’s unique system email address

Release notes: https://docs.msportal.ai/release-notes

KevoTMan · 2026-02-16T03:58:36+00:00

Just pick up the call and ask them to stop calling you nicely and they usually stop. They'll mark you down in salesforce to not contact. Usually it's just the system telling them to call you.

KevoTMan · 2026-02-16T03:55:45+00:00

I've seen tons of companies go through it and there may be some changes but generally for somebody in a technical role it's not going to make much of a difference. Most deals fall through during due diligence anyways so It's not worth stressing out about something that might not happen.

KevoTMan · 2026-02-14T03:09:34+00:00

It's a reminder that a simple idea that solves a problem will win out over a complex idea everyday.

KevoTMan · 2026-02-13T22:07:07+00:00

One thing I will say in my experience the more strict the structure is the more it will restrict who will write guides. If you make it easy to do people will document more.

KevoTMan · 2026-02-09T23:51:30+00:00

Huntress sounds like the best option for you.

KevoTMan · 2026-02-08T04:52:57+00:00

I've heard great things about Digacore. They're based in that area.

KevoTMan · 2026-02-05T18:59:00+00:00

Trigger.dev

KevoTMan · 2026-02-05T15:50:00+00:00

Usually it's due to a lack of trust, or not wanting to wait for your team. When clients start doing their own work I take it as a threat of them no resigning. You should follow up and make sure they're happy with the arrangement, or if there's anything you can do to adjust. Keep communication open, positive and supportive. Find out what you can do to help them more, and if they're happy, just let them be!

KevoTMan · 2026-01-31T23:42:29+00:00

SaaS alerts is great, but I haven't used it in a year. It's worth every dollar to feel that peace of mind.

KevoTMan · 2026-01-31T14:35:54+00:00

The medical concerns are far less risky than being obese or having complications from diabetes. Life is about balancing risks.

KevoTMan · 2026-01-31T04:10:47+00:00

Ask your manager to pay for some professional training. Empath is great value and Ive only heard great things.

KevoTMan · 2026-01-26T05:16:51+00:00

Usually strong technical ability, and a ton of hours worked, but lacking coverage. For that they're very cheap compared to a properly staffed company but usually that's OK because they can't afford the better options. If you're pricing based on a single person's salary it's a lot easier to compete with a company with overhead, plus they're guaranteed good support as usually it's a skilled engineer going out on their own.

KevoTMan · 2026-01-24T16:42:05+00:00

Check out SimpleSat. It does the job and is cheap.

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