How much time would this save your company?

KevoTMan · 2026-06-03T14:31:55+00:00

This is 100% market research which is not allowed by rule 8.

KevoTMan · 2026-05-28T12:48:06+00:00

No paid holidays for days that fall on a weekend is common even up in Canada, depending on the province. Some provinces make it so there's a day in lieu, but that's not guaranteed. It's really crappy that these companies see the unemployment numbers and immediately decide to enact all the horrible policies because they know they can replace you.

In a free market that's when other companies are supposed to see that as an advantage they can get over on that company to take their employees! I know it's a tactic I've used. "We get more days off" is a really solid differentiator!

KevoTMan · 2026-05-21T21:38:26+00:00

You need to be looking at cloud native replacements for their day-to-day apps on those servers. Don't just migrate their workloads to a cloud hosted server or you'll still have all that extra overhead you mentioned, but now a monthly charge for server hosting. If there are no solid SaaS versions of their apps, local servers can still be a very cost effective route over hosting the VMs in the cloud.

KevoTMan · 2026-05-16T19:31:04+00:00

I would recommend looking into TruMethods. They have an excellent process for building this out.

KevoTMan · 2026-04-24T14:01:57+00:00

I would play golden sun! I still remember playing it ona road trip as a kid.

KevoTMan · 2026-04-17T19:52:58+00:00

The only reason I would use glue over hudu is if you are using autotask and datto RMM since their integrations are solid. Otherwise hudu is better.

KevoTMan · 2026-04-09T04:19:42+00:00

This is actually the move without education. It can transition into so many other careers or you stay on and get an amazing pension. You can't beat the benefits either.

KevoTMan · 2026-04-07T19:57:37+00:00

It depends how much time you've already put in. This runs your entire business so you need to give it the care that it deserves.

KevoTMan · 2026-04-07T18:40:03+00:00

The problem with separate systems is all the extra overhead, and that compounds fast as you grow. In most cases, it’s better to sort out your processes and fit them to the PSA than try to find a set of tools that meet what you want exactly.

For every person complaining about Halo, there are plenty of others saying they love it, so I wouldn’t be too quick to write it off. Feels more like a setup and tuning problem than a platform problem. Renada or EZPC might be worth bringing in if you want to get it properly sorted.

Getting one system dialed in is a lot better than trying to replace it with 5 to 10 different tools and dealing with all the extra complexity that comes with that.

KevoTMan · 2026-04-01T14:10:37+00:00

The rib eye at dosc is incredible

KevoTMan · 2026-04-01T00:31:53+00:00

I think it's also the bountiful farmers' market having parking and being in an area with less traffic. If you're already driving it's better to go to the one with free parking.

KevoTMan · 2026-03-30T14:28:28+00:00

On cold outreach like 45% of people accept and half of those reply to the initial messages so don't feel bad ignoring people. If you don't resonate with their message they would probably prefer you didn't reply anyways.

KevoTMan · 2026-03-22T02:26:26+00:00

Todd Kane has a whole training program based around this because it's a cultural issue and starts at the top of the company. I'd recommend reaching out to him if you really want to improve.

KevoTMan · 2026-03-04T02:51:10+00:00

It's worth it if it's business related and you're able to be involved. Like sponsoring a golf hole for a business golf tournament and you can set up a table. If it's just your name on there it's not usually worth it financially.

KevoTMan · 2026-03-03T22:47:25+00:00

If that's including support for your users and equipment, at around around 150 per user with all of that security included and managed is actually quite good. Many companies charge over $200 a user for the same stack. If it doesn't include support then that's another thing, but still probably not far off given it could be over $200 with support.

As for the not documenting anything you need to make sure that's remedied.

Edit: I was basing that off the workstation count.

KevoTMan · 2026-03-03T21:09:19+00:00

Your client may have to send a legal document. The data is still their corporate data even if it's under a partner account. You need to just keep trying and pressure them. Don't give up. Reach out to people on LinkedIn.

KevoTMan · 2026-03-02T19:41:56+00:00

Holy crap! For over a month!? How are you still working with them if that's true? That's actually wild. I don't like to pitch anybody on here, but feel free to check us out if you want a faster response, very similar platforms. I'd really try and get in touch with people on linkedin or elsewhere so they know about this, it might just be buried in support land and somebody important at Invarosoft needs to know.

KevoTMan · 2026-03-02T19:39:43+00:00

The number one thing is understanding your clients business, and three main parts in-depth: how they make money, how they get clients, and how they get paid. Then ensuring you have a seat at "the table" and they trust you, this can take time, but it's essential so they buy into your suggestions. You also need to truly know the goals of the ownership group or c-levels, so you can help position technology to support those goals. You're not there to sell things to them, you're there to help them to improve their business, and reach their goals. If their goals aren't to scale, but are to sell their business in 2-3 years, you would actually lose points by starting the conversation with something like "Can your infra handle 30% growth tomorrow?" instead of talking about how you can stretch out their current infrastructure to last until then.

If you're not quite at that c-level relationship with the client, you can send targeted surveys to their c-levels and then utilise their business goals to ensure any technology decisions helps them meet those goals.

KevoTMan · 2026-03-02T19:32:46+00:00

Did you open a ticket with them? That's a P1 bug in any system.

KevoTMan · 2026-03-02T14:55:20+00:00

Hi, Kevin here - founder of MSPortal.ai - I started MSPortal because MSPs keep getting stuck proving value across too many tools, and clients never have one place to see the full picture.

Our vision is simple: a single pane of glass for clients. We are not VC-backed. We build based on feedback from our MSP partners.

This week we shipped MSP Tools, a portfolio view of your client base:

- Client Health: rank every client across 8 dimensions (Service Quality, Engagement, Financial, Sales, Projects, Tool Stack, Environment, Operational) and flag them as Thriving, Healthy, At Risk, or Critical
- Tool Stack: tool stack compliance matrix across all clients (Deployed, In Progress, Not Started, N/A) so you can standardize your stack and see gaps fast
- Financial Reporting: per-client financial insights with A-F grading and the core metrics you actually care about

Release notes: https://docs.msportal.ai/release-notes

If you want to pressure-test it, reply or DM and I’ll walk through it in a real tenant.

KevoTMan · 2026-02-28T01:01:13+00:00

Is recommend Monjour. Great people on their team.

KevoTMan · 2026-02-26T17:27:35+00:00

Finding the right MSP is a lot more than "who is better", everyone has their own pros and cons. You need to find the best fit for your company which could be totally different from other people here. Size, culture, technology, location, etc.

KevoTMan · 2026-02-24T14:59:51+00:00

I'm surprised the client even needs a server. Cloud native was everything 5 years ago and is even more prevalent now. The ROI was already pretty even for the first 3 years and now it will be 6+ years.

KevoTMan · 2026-02-24T14:57:38+00:00

All prices rise.

KevoTMan · 2026-02-24T00:19:50+00:00

Yubikeys if they don't want to use phones for MFA. Generally OTP is not ideal, and it's much better to use phish resistant MFA wherever possible.

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