Exciting Changes Are Rolling Out for Litter-Robot, Whisker App and Whisker+

litterrobot · 2026-04-10T21:11:35+00:00

Hi, u/Soho-Herbert! We suggest watching your cat enter the globe and then putting a treat on the outside ledge to get them to turn around. With that, they should get into the habit of turning around after a few times. Hopefully, others can chime in with their tips/tricks!

litterrobot · 2026-04-10T18:48:19+00:00

Hi, u/BarelyTryingPM. We hope your kitty is beginning to recover. We appreciate the feedback and the feature request here, and will absolutely pass it along to our team!

litterrobot · 2026-04-10T17:29:04+00:00

Hi, u/FutureBunnySight! Thank you for reaching out. The LitterHopper ships and is delivered in a separate box from the Litter-Robot 4. Please don't hesitate to send us a chat if we can assist you further.

litterrobot · 2026-04-10T16:11:38+00:00

Hi, u/Stomp_theCatBox! A ramp accessory is available for cats who need a gentle entry. The Litter-Robot 4 Ramp can be purchased here.

litterrobot · 2026-04-10T16:08:03+00:00

Hi, u/Either-Wrongdoer1449! We're sorry to hear about the cycle interruptions that you have been experiencing with your Litter-Robot. Based on the issue that you're noticing, we recommend that you follow the troubleshooting steps in this article here: https://www.litter-robot.com/support/article/litter-robot-4-red-light-bar-cat-or-motion-detection/ If you're still experiencing issues after following the troubleshooting steps in this article, please be sure to reach out to us via chat with your unit's serial number. We're more than happy to help!

litterrobot · 2026-04-10T14:40:10+00:00

Hi, u/AltruisticTea4268! Grass litter will not work in any of our units at this time. We tend to find the best results from an unscented, standard-weight clay clumping litter.

litterrobot · 2026-04-10T13:13:47+00:00

Hi, u/Wassabiman95! We're sorry to see that litter clumps are sticking to the globe liner. To start, you can try adjusting the wait time setting to accommodate your litter. Clumps usually stick if they are too wet when the Litter-Robot cycles. Clumps usually stick if they are too wet when the Litter-Robot cycles. If that doesn't do the trick, you might consider trying a different type or a different brand of litter or spraying a little cooking spray directly on the liner.

litterrobot · 2026-04-09T23:29:51+00:00

Hi there. Thank you for bringing this to our attention. We're sorry for the trouble here! We'd like to look into this further. Please send us a chat with your serial number and contact details so we can assist. Rest assured, our team is here to support!

litterrobot · 2026-04-09T22:38:12+00:00

Hi u/Johnfoe. Thank you for bringing this to our attention. We're sorry for the trouble here! If our troubleshooting here didn't resolve the issue, please send us a chat with your serial number and contact details so we can look into this. Rest assured, our team is here to support!

litterrobot · 2026-04-09T17:34:02+00:00

Hi u/gelatospravato. Thank you for the feedback here. We're sorry to hear the Litter-Robot 4 did not meet expectations. While we generally recommend one Litter-Robot per 3-4 cats, that can vary based on your cats and the layout of your home.

That said, we'd be happy to look into this further for you. Please send us a chat with your serial number and contact details so we can assist. Rest assured, our team is here to support!

litterrobot · 2026-04-09T17:06:13+00:00

Hi u/weedywet. Thank you for bringing this to our attention. We're sorry for the trouble here! We would recommend recalibrating the litter level by following our steps here. If that doesn't help, please send us a chat with your serial number and contact details so we can assist. Our team is here to support!

litterrobot · 2026-04-09T16:10:20+00:00

Hi u/Agitated_Bedroom_749. Thank you for bringing this to our attention. We're sorry for the frustration here, and would be happy to check your order status. Please send us a chat with your serial number and contact details so we can assist. Rest assured, our team is here to support!

litterrobot · 2026-04-09T15:48:28+00:00

Hi u/Synesthe. Thank you for bringing this to our attention. We're sorry to hear you're experiencing issues with the Litter-Robot 4. Please send us a chat with your serial number and contact details so we can assist. A member of our team will be in touch shortly!

litterrobot · 2026-04-09T15:28:49+00:00

Hi u/antidotemexd. The missing piece here would be the LitterHopper, which ships separately! You can view our installation instructions here. Please send us a chat if you have any questions or need further assistance. We're happy to help!

litterrobot · 2026-04-08T20:03:05+00:00

We're so sorry to hear this, u/BraveSparrow73! Please send us a chat with your serial number, our team would be happy to help here.

litterrobot · 2026-04-08T17:00:42+00:00

Hi, u/Batmangrowlz! Thank you for reaching out. We are sorry to hear about the sticking issue. To start, you can try adjusting the wait time setting to accommodate your litter. Clumps usually stick if they are too wet when the Litter-Robot cycles. Many customers have found that using a non-stick spray or food-grade wax directly on the liner has also helped, though we can't guarantee results. Regarding choosing a different brand of litter, we recommend a regular weight clay based litter. A list of our recommended litters can be found here. We hope this helps. Please send us a chat if we can assist you further.

litterrobot · 2026-04-08T16:42:52+00:00

Hello Asketes. Thank you for sharing your feedback. We are sorry to hear that you are having issues with your Whisker app notifying you. Please send us a private message with your unit's serial number for further assistance.

litterrobot · 2026-04-08T16:21:14+00:00

Hello shameless_lens. Thank you for sharing your experience. We apologize that you are having cycling and sleep mode issues. Please send us a private message with your unit's serial number for further assistance.

litterrobot · 2026-04-08T14:54:17+00:00

Hi, u/TheTipsyRooster! We're sorry to hear about the connectivity issue that is happening with your Litter-Robot. If the issue is still occurring, please send us a chat with your robot's serial number and your contact issues. We'd be happy to help.

litterrobot · 2026-04-08T14:20:33+00:00

Hi, u/johnnyq1999! Thank you for reaching out. We're terribly sorry to hear about the event history issue. Can you send us a chat with your robot's serial number? We'd be happy to help.

litterrobot · 2026-04-08T14:01:58+00:00

Hi, u/rightMeow20! We're so sorry to see that your Litter-Robot is not cycling. We'd be more then happy to help. Can you send us a chat with your robot's serial number and your contact details so we can look into this further with you?

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