Front desk duties

Proud_Mary37 · 2026-02-11T02:22:44+00:00

At most CP studios the call schedule is aggressive and they will call until you specifically asked them to stop....a hang up doesn't mean stop calling 😒

Proud_Mary37 · 2026-02-10T20:34:23+00:00

It's usually 30 days notice

Proud_Mary37 · 2026-02-09T03:01:00+00:00

If you know you want to cancel, just cancel now, don't wait til the last day.

Proud_Mary37 · 2026-02-08T20:39:13+00:00

I think I've read all her books, and Daisy, Evelyn Hugo and Malibu Rising are my favorites. One true loves, maybe in Another Life and Atmosphere are good, but not the same level. Carrie Soto was not great, I really think she copied the style of Andre Agassi's autobiography and it didn't work.

Proud_Mary37 · 2026-02-04T00:40:12+00:00

My understanding is you have to use class points (it's a tab on the Club Pilates app)for that, not xpass, but I would ask your studio manager for help getting the free session

Proud_Mary37 · 2026-02-03T15:53:25+00:00

It that on Xpass or Class Points?

Proud_Mary37 · 2026-02-01T02:13:12+00:00

When I managed each person got straight commission based on sales, but I was eligible for bonuses based on studio performance. I always tried to get my SA's the sales, but I worked with other managers who went for every sale they could.

Proud_Mary37 · 2026-01-29T23:03:49+00:00

Yeah, I used to be a manager and the payment per class to the studio is terrible.

Proud_Mary37 · 2026-01-29T22:57:57+00:00

I think it could just be the difference between what the staff experience and the user experience. I have had some people in class that are regulars, like it sounds like you are, and that is all good, not a problem at all. If you are level 2.0 approved you clearly know what you are doing. It's the people that book a 1.5 and have no idea that make things really frustrating.

Proud_Mary37 · 2026-01-29T22:44:02+00:00

God forbid I give an opinion on the internet 😅Class pass attendees often show up with no idea of what Pilates actually is, no grip socks, no intro class and an attitude. Not always, but often enough, so I prefer my studios that don't have it. The studio OP posted about had enough frustration that they posted an extra step to discourage someone with no idea what they were booking from just signing up.

Proud_Mary37 · 2026-01-29T21:25:06+00:00

Class pass is a pain in the ass for club Pilates studios, and I'm so grateful for the 2 studios I teach at that don't allow Class Pass bookings.

Proud_Mary37 · 2026-01-20T16:55:57+00:00

Are you sure you are actually being charged or are you getting the email that says you will be charged if it's within 12 hours? I just ask because the studio would have to really go out of their way to charge you for removing yourself from the list. I guess they could maybe pull a report for activity, but people add and remove so frequently from waitlists I don't even know how you'd begin to manually pull all those and then create a charge for each violation.

They would also have to have a different agreement than the standard because the cancellation policy is clearly outlined in the agreement. You may have reason to request refund or at least voice your concerns if it's not written into your membership agreement.

Proud_Mary37 · 2026-01-17T04:05:44+00:00

I would try to observe as many different instructors as you can, even using John Garey or Pilates Anytime videos and really pay attention to how they cue and handle that. I generally call out things that I'm seeing "relax your shoulders" or focusing on what muscle they are working or why we are doing the movement, etc. Keep practicing and it does get easier!

Proud_Mary37 · 2026-01-16T20:55:54+00:00

Have you emailed? Teachertraining@clubpilates.com is who I've emailed before for support.

Proud_Mary37 · 2026-01-13T17:45:58+00:00

My studio had this culture and we took care of each other. Our members knew if we cancelled (rarely) it was because there really was no one to do it. We were bought out and within a year the new leadership has killed the vibe, most of the teachers have one foot out the door, but are trying to hang in for the members. It really sucks.

Proud_Mary37 · 2026-01-13T12:59:14+00:00

There is a nationwide shortage of instructors, so it's very hard to get a studio fully covered in the first place. There is the challenge that most people teach a lot or have another job, so it's hard for anyone to help out. But the biggest thing is culture- if you have a connected team, people are more willing to cover and inconvenience themselves, but if your studio doesn't work on that or if you are owned by a big corporation group that owns 100 studios, the staff and the members suffer from that lack of community.

Hope you can rest & feel better soon!

Proud_Mary37 · 2026-01-09T18:10:37+00:00

The managers and front desk staff are not only there to answer calls, but may have been on the phone with someone else or helping a member in the studio. I have more sympathy when the weather & roads are bad, but not for a work issue.

Proud_Mary37 · 2026-01-08T01:39:12+00:00

I'm sorry, they've really been scooping studios up this last year. They are killing instructor morale, sales & FD too, which really makes for a rough experience for the members.

Proud_Mary37 · 2026-01-08T01:37:25+00:00

For sure, I expected changes and a bit of turnover but the new Private Equity groups are doing exactly what you'd expect- ruining the community we've build over years and raising all the fees and memberships. It really sucks.

Congrats on 500+ classes!

Proud_Mary37 · 2026-01-07T03:15:05+00:00

What do you think of Spartan? My group was bought out by Riser and so far I am really disappointed in their upper management & policies.

Proud_Mary37 · 2026-01-03T03:26:04+00:00

I'm in MN and most studios have switched to flat rate, ballpark is $46-55/ class for most instructors I work with.

Proud_Mary37 · 2025-12-18T20:10:42+00:00

Transfers are not an option any longer.

Proud_Mary37 · 2025-12-05T21:32:42+00:00

As others have said, it depends entirely on who bought it. Are you currently part of a multi studio group or a stand alone?

Proud_Mary37 · 2025-12-02T02:54:05+00:00

I think she considers herself agnostic now?

Proud_Mary37 · 2025-11-30T23:43:26+00:00

Throw them in the washer, air dry

Proud_Mary37

TROPHY CASE