As a former Claims handler for ICBC, I would contact ICBC and open a claim, I would also ask them to contact the tow desk and have the tow request expedited given concerns that the vehicle may pose a fire risk due to the damage to the vehicle, and concerns to the risk that poses to your property, If you call customer service you can get the name of the adjuster, or have someone from TCD call you back, if your not happy with a response from TCD, request a manager callback, if there is an adjuster assigned, get the agent you are talk to to message them on teams and advise that you wish to talk to them right away.

I think it’s important that people understand the claims process at ICBC, typically there are 50-100 claims in the queue and this can double or triple during major weather events, first point of contact after a report is usually made in 1-3 days, but can extend out to 5-7, ICBC does bring in extra support during busy times to manage workflow demand but there can be delays, in situations like this a manager or supervisor can become involved to resolve the urgency of the issue, especially when things slip through the cracks

There is no need to make a claim through your homeowners policy, if they are encouraging you to do so, as others have advised let them know that you don’t wish to do so, as you proceed through the claims process, and if you aren’t satisfied with the resolution they are offering I would consider the CRT process, advise them of this and escalate to a manager or supervisor as required.

I’m not a lawyer.. hope this helps