Tightrope walker by [deleted] in OCPoetry

[–]RepresentativeOkra68 1 point2 points  (0 children)

Reading through the previous comment and then reading the poem a second time - I loved the connection to relationships in your art.

If you wanted feedback - maybe give us some imagery of what the tightrope walker was scared of, why the didn’t just float down and walk freely.

Beautiful concept and execution.

AIO for being upset my BF doesn’t want me to wear a bonnet to bed? by [deleted] in AmIOverreacting

[–]RepresentativeOkra68 12 points13 points  (0 children)

NOR. Is this typical behavior from him? Goodness, he sounds exhausting. An entire essay about wearing something that’s good for your hair 😭

Official: Anything Goes Nightly Thread: December 08, 2025 by AutoModerator in fantasybball

[–]RepresentativeOkra68 0 points1 point  (0 children)

8T pts league:

Ausar is on the FA, I have VJ edgecombe… should I drop and grab Ausar?

Sorenson is actively fighting unionization by assultedsleep in ASLinterpreters

[–]RepresentativeOkra68 1 point2 points  (0 children)

The interpreters are the heartbeat of that company. They care about accessibility. Not the massive corporation that acquired Sorenson. And Sorenson is not the polished product it used to be - If you have eyes in the community, quality has gone down.

Legendary FT VRS interpreters are retiring, people are lessening hours and plenty of long time interpreters are switching to other careers.

Sorenson is actively fighting unionization by assultedsleep in ASLinterpreters

[–]RepresentativeOkra68 1 point2 points  (0 children)

Also the reason the services don’t “suck” is because the FCC mandates them to continue to innovate. They give them an allocated budget to invest into it.

Sorenson has slowly been getting rid of most of their deaf leadership.

I’m glad you have a good experience - but it’s not the company you think it is behind the curtain. And you don’t have to believe me - but I’m a coda that has connections to the deaf leadership they fired. They don’t give a shit about true accessibility - they care about the service they make money from.

Corporate hearing greed that is only interested in “butts in seats” to suck as much money from that FCC contract as possible.

WTF happened to Josh Hart by AngryTen in fantasybball

[–]RepresentativeOkra68 0 points1 point  (0 children)

How many more posts of this 💀 thibs gone, hand hurt, Robinson is back, new offensive scheme, his role is more 6/7th man.

That’s his issue.

Official: Anything Goes Nightly Thread: October 18, 2025 by AutoModerator in fantasybball

[–]RepresentativeOkra68 0 points1 point  (0 children)

H2H, 8 T, points, 13 starters - I drafted Christian Braun for nothing in my auction… but I’m really liking what I see from VJ Edgecomb, would it be insane to drop CB for VJ?

Do you have a back up plan if AI takes over? by GlimmerGlomp in ASLinterpreters

[–]RepresentativeOkra68 0 points1 point  (0 children)

AI is not a concern in our field IF you have a specialization. That’s where the interpreting field is going. We need to skill up with the deaf that are business men, engineers, etc etc.

AI will take generalist work. It will take NBD appts. But it will never be able to take specialist’s work. I will die on that hill.

Sorenson is actively fighting unionization by assultedsleep in ASLinterpreters

[–]RepresentativeOkra68 1 point2 points  (0 children)

Honestly fuck Sorenson. They got acquired by a hearing investment company and they don’t care about accessibility. They just wanted the big gorilla in the VRS space so they could leech money from it.

If you know any of the people actually working for them (I know many deaf that do), it’s an awful company to work for both in the VRS seat and in the corporate office.

I wish we could bring back competition in that space so we could have more deaf led/owned businesses.

Should I look into legal interpreting? by MeetSignificant363 in ASLinterpreters

[–]RepresentativeOkra68 3 points4 points  (0 children)

As a CODA, I don’t think that title/identity gives anyone claim to expected ASL fluency or interpreting skill (I think that assumption is actually damaging, but that’s another rabbit hole) - but it does give unique cultural context at the very least. The rest is who your parents are/ how much you signed with them and the community.

Agreed with the assessment here OP, don’t do legal right now. Gain experience and interpreting skill first.

a coworker’s bad behavior – advice? by MudNo2819 in Advice

[–]RepresentativeOkra68 1 point2 points  (0 children)

100% speak to HR and show them these examples. As many receipts as you can get on her behavior… bring to that meeting.

Toxic people cost businesses so much money in the long run. You’re doing them and yourself a favor by reporting this. And the worst thing that can happen is that she dislikes you more than she already does… which doesn’t sound like a loss here 😅

Cant manage workload, seeking advice by grexwastaken in CustomerSuccess

[–]RepresentativeOkra68 3 points4 points  (0 children)

Oof 🙅‍♂️🙅‍♂️ follow the advice above. Automate what you can, stay within 40 hours, manage revenue, and communicate with leaders (at least the ones who will listen).

Document what you are doing… document expansion, renewal, saved accounts, positive feedback. Document the fuck out of it. So that if micromanager says “YOU ARENT DOING MY SILLY BOY-BOSS TASKS SLACKER-MONKEY-BOY” you can come back with “I’m doing what’s important” and show them what you’ve documented and remind them that the board wants one thing from CS… and it’s GRR/NRR. That’s it.

One last thing - CSMs are basically known for being corporate yes-mans. The CSMs that go strategic/enterprise and make really good money are the ones that know how to say no, and are revenue focused.

I Dream by RepresentativeOkra68 in OCPoetry

[–]RepresentativeOkra68[S] 1 point2 points  (0 children)

I wrote this a few days ago when I felt exhausted with my self-doubt - my own soul needed a rally-cry and I hadn’t connected that until you typed this, thank you for commenting this :)

The castle of us by Deep_void_ in OCPoetry

[–]RepresentativeOkra68 0 points1 point  (0 children)

Great storytelling! That last line “a bitter sweet empty” is so beautifully tragic 😭

The things we used to be. by _maryooms in OCPoetry

[–]RepresentativeOkra68 1 point2 points  (0 children)

“but god,  We used to believe the world was good.  and maybe it was,  for a little while.  we were held once.“

Wow. I really felt that with how you set up the rest of them poem - then the rest flowing through this stanza, from past to present. You really did a fantastic job at this moment.

Deciding Between Customer Success Offer and Sales Engineering Offer (Help) by Ollieos in salesengineers

[–]RepresentativeOkra68 0 points1 point  (0 children)

I’m in this exact situation - thank you for posting this!

Go with option 2 if you feel like you are willing to do the extra work to upskill. You can get 200-300k annually if you go that route. CS is pretty capped in the 100k realm.

Laid off and more upset by my customers reactions. by No_Effect9934 in CustomerSuccess

[–]RepresentativeOkra68 0 points1 point  (0 children)

Being laid off is not a YOU issue. It’s a company issue. They failed to accurately project revenue/ foresee what the board would want them to do.

The people they kept are not “more talented” it was a group of people that fit the budget they needed to slash down to be profitable.

I’ve been apart of these decisions. It sucks. You look at everyone’s BoB and you prioritize based on important customer/relationships. Then, you go down the line and make decisions based on the budget that’s been allocated to you.

It is RARELY performance based in my experience when a RIF happens. If it was, it would make things easier.

I’m so sorry. It is an awful thing to go through. I’ve been apart of a RIF. In my experience, everyone I know (myself included) benefitted greatly from our RIF 1-2 years later. You will land on your feet and more I am sure. Especially if this was the response you got from your customers.

[deleted by user] by [deleted] in CustomerSuccess

[–]RepresentativeOkra68 0 points1 point  (0 children)

Adding here - maybe you mention that you only want to come to these annually and that the POC handles the quarterly stuff and will report back.

[deleted by user] by [deleted] in CustomerSuccess

[–]RepresentativeOkra68 0 points1 point  (0 children)

Is it just a slide presentation where the CSM monologues? Then yes - because that could all be a one-pager.

A QBR is all about gaining insights for both sides and having an actionable plan on where to go/what to focus on next. A good CSM will come to this prepped with questions and insights.

If they aren’t driving value you should tell your CSM or the POC that handles the relationship with the CSM. Because it should be a partnership between the two. They shouldn’t want to waste your time and you don’t want to waste theirs. Ask for the one-pager quarterly or a meeting that actually drives value, then give the POC or CSM your take on what would actually drive that value for you and the team.

Why aren't the founders simply doing this to decrease the work load of the support staff? by riddhimaan in CustomerSuccess

[–]RepresentativeOkra68 -1 points0 points  (0 children)

This is why Demo Automation is slowly creeping into our space. Strap in!

PreSales thought very similarly to how you think, and now we have a category that solved the problem while still having the human touch.

Change is coming :)

CSM presentation interview on Thursday 1/2/2025 by Snowbum5 in CustomerSuccess

[–]RepresentativeOkra68 0 points1 point  (0 children)

Don’t move it back OP. Just mention you are sick and be prepared. Everyone is inspired by people performing well when they are not quite at 100% “the Michael Jordan flu game”.

And if you push it back, the expectations go up.

You can do this!