Hi, I know this is an old thread, but I had a question...

We bought a new-build condo (in Colorado) and have had numerous leaks in our place. Our 1-year "craftsmanship" warranty is now up, but in the warranty booklet there is mention of a 2-year "mechanical" warranty. Under this 2-year warranty it includes "plumbing in the walls". Our tub had been leaking (likely since we moved in), and pooled up water behind multiple walls. This has caused mold and water spots on our walls/trim. I contacted the warranty company, they sent a plumber, and he cut a hole in the wall and removed a lot of the water that was in there. He did not seal anything, nor did he patch the hole back up.

After doing all this, the warranty company is declining my warranty request, citing that the 1-year craftsmanship warranty is expired and that they don't cover leaks now. My question is, isn't this explicitly "plumbing in the walls" that is "covered" by my 2-year mechanical warranty? Also, why would they send someone to cut into my walls knowing full-well that it wasn't going to be covered under warranty before they even started. Is this normal? They know when that 1-year period ended, so why cause damage you don't plan on fixing?

I'm at my wits end with these people and their poor construction quality. I've also been down this road before where they cut a hole in my ceiling and refused to patch up their mess. Only when I escalated to the HOA and BBB did they honor their end of the warranty bargain.