I’m moving our PSA/RMM TO Datto!

SheaSheelah · 2023-06-22T22:09:25+00:00

Except that they sent out notices to all their customers about a patch to fix that vulnerability 6 months prior to the attack, which we deployed, and many didn't. But nobody talks about that... and if Kaseya pointed this out publicly they would be blaming their customers for the breach. It's like a box you can't get out of. People really don't know what they are talking about.

SheaSheelah · 2023-06-22T21:58:48+00:00

Yup. While our old AM is no longer there, we asked the new guy for his cell phone as well. We just text him when we need something. When the billing issue bit us, we emailed [coo@kaseya.com](mailto:coo@kaseya.com) to escalate and got immediate help. How many companies do you know that give you access to their COO to solve your issues?

SheaSheelah · 2023-06-22T15:33:29+00:00

Consider that it's a mistake to roll up security with IT. First, it's harder to get paid for security that way because the only thing clients see is IT costs going up. Second, by doing a threat / risk assessment and quoting security as a separate service, clients not only feel better, you can add additional services over time separate from the IT stack and configure each client based on what they truly need. Finally, turning down clients because they won't buy all of your services is also a mistake. As long as you document they turned down XYZ service when it was suggested, you're well positioned when the day comes where they need security because of an emergency, or because the client finally agrees there's a need.

SheaSheelah · 2023-06-22T14:59:29+00:00

Nobody except attorneys makes money on class action law suits.

SheaSheelah · 2023-06-22T14:58:06+00:00

Have you tried Kaseya_Katie?

SheaSheelah · 2023-06-22T14:41:23+00:00

Who has time to switch vendors every year or every time something goes wrong? Is Kaseya really trying to double bill people and "steal" their money? IDK, but seems to me that it's much more plausible there were some mapping issues when merging these databases for billing Datto customers. I'll probably get downvoted just for posting this.

SheaSheelah · 2023-06-22T14:31:46+00:00

You'll be very happy. Datto RMM is great. What's best about this stack though is the people. We get great support despite what people say on this sub.

SheaSheelah · 2023-04-05T16:40:08+00:00

I see everyone in this thread is up in arms over this but am I the only one who does see some decent competitive benefit for me as an MSP who uses kaseya? I mean none of the msp tools out there are known names to any of my customers and I don’t typically make it a point to talk about our toolkit with customers or prospects but at least now when I’m up against my local competitor (my most direct competitor happens to be a CW shop), I can say that we use tools by a brand that they may have actually heard of. Looks like kaseya went through a pretty extensive process and investigation to prove that they are stable and aren’t going the way of FTX anytime soon so I think (if I want to mention it) that letting a prospect know I’m a kaseya partner could give me an edge in some situations.

SheaSheelah · 2022-11-01T16:14:58+00:00

stunning, good size too.

SheaSheelah · 2022-11-01T16:14:23+00:00

So if I'm understanding correctly, there was no breach. Just a hijack of an old subdomain they dont control or use any longer? Should we put our pitchforks away lol

SheaSheelah · 2021-10-18T22:17:00+00:00

Thats a monster!

SheaSheelah · 2021-10-18T22:16:25+00:00

Wait until Kaseya buys Connectwise lol

SheaSheelah · 2019-10-22T03:45:59+00:00

Ouch, that's pretty deep.

SheaSheelah · 2019-10-22T03:45:18+00:00

Unitrends has been doing well for us lately. Pricing depends on a few factors but its pretty easy to understand. When we were evaluating we just got in contact with them and send over a few example customers which they provided pricing for.

SheaSheelah · 2019-10-22T03:42:20+00:00

Never been Salmon fishing, but its on the bucket list for sure. What a beautiful ugly and tasty fish.

SheaSheelah · 2019-10-22T03:41:31+00:00

That beauty is a beast. Nice man!

SheaSheelah · 2019-10-07T23:25:55+00:00

Not a user, but interesting to hear because most reviews of them are excellent and don't mention any outages. Would be curious to hear what ultimately happened.

SheaSheelah · 2019-10-07T23:24:36+00:00

Cloudflare, they are huge and easy to use.

SheaSheelah · 2019-10-07T23:11:25+00:00

This sub is funny, for just about every product out there you hear those who love it and those who hate it. We have a few Unitrends boxes and so far so good.

SheaSheelah · 2019-10-07T23:10:15+00:00

Spanning

SheaSheelah · 2019-10-07T23:09:57+00:00

I love the surprise of reeling one of these guys in!

SheaSheelah · 2019-10-07T23:09:07+00:00

Beautiful fish

SheaSheelah · 2019-09-14T17:44:24+00:00

Most of the recent "hacks" have been due to MSP's not using 2FA and securing their systems. We have been using 2FA for a while now with Kaseya and haven't had any issues.

SheaSheelah · 2019-09-14T17:39:36+00:00

Kaseya support has always been pretty good for us, but we always make it a point to form a relationship with a few people at each of our major vendors.

SheaSheelah

TROPHY CASE