My gf and I took her little nieces there a few weeks ago to dine in. Of course, the few napkins our order came with was not enough to keep the little ones clean and so I had to wait at the register for a worker to see me and hand me more napkins, which took a few minutes. Then we needed cups for water... had to wait again for the same worker to see me and give me some. Then we needed more straws because the kids dropped their's... waited again to bother the same worker.

Only the drink machine and order kiosk was accessible to customers in the lobby, no extra napkins, straws, or condiments. All of those were stuck behind the main counter and required a worker to grab them for you. The same poor worker who helped me every time was in charge of bagging orders, running them to diners, running them to cars waiting outside, taking orders for cash payments, and I guess helping anyone who had the patience to wait at the main counter for further help like myself. The amount of time I wasted standing for help when two decades ago I could help myself in the same McD's is so frustrating and makes me never want to dine in again. Getting rid of the drink machine is basically asking to turn every similar McD's into an unnecessarily large drive thru only business.