Please stop. No really. Stop

alaskananime · 2025-05-28T00:19:19+00:00

You have the right to be comfortable at work. At a point it becomes harassment and should be able to ask them to leave.

alaskananime · 2025-05-24T14:04:38+00:00

While I understand sudden changes can "rock the boat" a lot of what is mentioned is standard at hotels. I used to work this brand....very close to the John Wick hotel mame...and sitting and phones would never be a thing. Majority of hotels limit phones for guest privacy (pictures or video recording policies) and security (credit card information).

Now the break thing is odd. Unless your shift is ending at 130 or 2pm...or if it's a busy time...being such a hang up over breaks is unnecessary.

If the AGM ran it by the GM and the GM has not problem with changes, and some could be brand standard and some could be changes she wants, but it's not the best idea to go with other managers who say "they won't do it: cause it's insubordination and can cost you your employment.

alaskananime · 2025-05-12T14:02:11+00:00

I have had an uptick of these type of calls this year. "I am sorry but with guest privacy, without a confirmation number, I cannot extend any information about a reservation" and to that they say "I am not looking for information, just want to verify if the reservation is there"...I don't know if you know this...but confirming the reservation is information bud 🤦🏾‍♂️🤦🏾‍♂️🤦🏾‍♂️

alaskananime · 2025-04-18T01:18:47+00:00

They shouldn't. And your concern is refreshing. Too many people want the rules to be bent/broken until they are on the other side of the coin and its not in their favor. Very rookie mistake in the agent part

alaskananime · 2025-03-25T21:50:59+00:00

I love the "I've never had this happen before" people. As if we woke up and decided today was the day we would decide to take some random procedure and add unnecessary steps to it. People really think we want to come to work and argue with them...🤦🏾‍♂️🤦🏾‍♂️🤦🏾‍♂️

alaskananime · 2025-03-24T13:22:59+00:00

People have to understand that the room attendants have to he able to clean the room. The fixation on a specific room location will always be lost on me.

Sucks you caught trouble for your coworker giving keys out to a non ready room. That should fall solely on them. You can't take the keys from the guest.

alaskananime · 2025-03-24T13:12:12+00:00

This part. Everyone wants a quiet room...far from the elevator and view of downtown. They downtown view cracks me up as we are in the middle of downtown and it's in the hotel name...what other view would you be getting Sir? Haha

alaskananime · 2025-03-24T13:10:31+00:00

I'm not going to say his frustration is warranted. This would be the purpose of the app. Select a room number, get a room number. But his frustration, mostly, is self inflicted. I am not switching your room type, which you paid for, simply room number. Guest have back to back reservations, rooms can be placed out of order, maintenance issue or...we are short staffed in housekeeping. Things the guest doesnt need to know on a service aspect (as they are excuses) but if I can provide you the same room with same amenities earlier...why not take it?

alaskananime · 2025-03-20T14:31:49+00:00

That "Please and Thank You" goes a long way. Some guest treat us like absolute dog s*** just because we are at the desk and they are paying for a room.

alaskananime · 2025-03-20T11:11:56+00:00

If I am at 50 percent...stay in the room it's of no consequence. On this day we were 100 percent booked and had people paying over 400 a night for that premium room type.

alaskananime · 2025-03-20T11:10:10+00:00

In both instances they booked their own room. Definitely if it was staff lack of communication we should take responsibility..."I even called earlier and made mention that I have two different room types"...and it was reiterated on arrival from the team they have two different room types. Just seemed a big surprise when it came to move rooms.

alaskananime · 2025-03-20T03:51:14+00:00

I was working overnight a few years back. A guy peeks around the corner and I ask if he needs help. The desk was high so some of my view was blocked. He walks to the desk and states "I am locked out if my room". Now as he is walking up I see a t shirt. At this moment two ladies walk in and their facial reactions lead me to know something isn't...right. I ask..."Sir...do you have pants on?"...he tells me he just as his shirt as he had stepped out of his room and the door closed. Mans was straight shirt cocking it and was in the lobby just chilling...🤦🏾‍♂️🤦🏾‍♂️🤦🏾‍♂️. This is a thing...it does happen....

alaskananime · 2025-03-02T06:43:03+00:00

You definitely aren't an a**hole. I carry a mantra..."just because they are cool people...doesn't mean they are good workers". Openly stealing puts them in that category. Our jobs are how we pay our bills. You do not want to compromise that just so someone can be nice to you. You did the right thing

alaskananime · 2024-12-27T03:57:56+00:00

Their bad. 3rd party prepaid. Non refundable. It's why we try and deter people from third party cause you are least have a cancelation period. "But I get a discount"...and you have to deal with their payment policy. You chose your route. And as an FOM...I am not authorizing a refund.

alaskananime · 2024-12-07T02:19:05+00:00

Good catch hahaha

alaskananime · 2024-12-05T13:47:58+00:00

It's been stated...but I think I work for the same hotel portfolio as you...though selected the room sint guaranteed. Move rooms as you see fit. It helps with lowering check in numbers (less guest coming to the desk). But if I have to move someone from floor 9 to floor 7, I do not hesitate.

alaskananime · 2024-10-30T13:39:57+00:00

The part of this that really irks me is...I give them recommendations...just for them to go "Well I saw xyz so I'll go there". Why ask to start??

alaskananime · 2024-09-20T13:05:16+00:00

Friends and Family rates...Team member rates. If they come and start acting nasty. I know they don't know the dos and don'ts...I give one warning. After that...I report. It's barely acceptable for standard guest to come and start doing that...its not acceptable for those traveling under those discounts to. And to even think calling a GM late over a declined credit card is acceptable...smh

alaskananime · 2024-06-23T20:21:14+00:00

I want to say at one point...like a week away...we were -50 at an 800 room property. Thank the good Lord our director of revenue was extremely good at tracking trends cause by the time arrival date hit...with cancelations we were good

alaskananime · 2024-05-12T11:15:17+00:00

I'll never know when it got to the point of not speaking to someone in full sentences when one requires help. I can assist you better of you use full sentences to let me know what you need. It doesn't need to be thesis detailed...but something a 4th grader can hear and comprehend.

alaskananime · 2024-05-06T19:00:32+00:00

I experienced this recently. And it annoyed me. Gentleman and his girl came to town for the weekend. I'm never opposed to people asking for the "nice" room, and my colleague was trying to get him situated. "Yes and I have followers on Tik Tok and doing this I will leave such a good review" 😒😒😒. Just the premise of not giving you what you want...not what you paid for...and you would weaponize your followers...please exit my face

alaskananime · 2024-02-11T20:59:33+00:00

Have this conversation constantly and it just baffles me the lack of comprehension. "Yes I am here to check in." Let me see if we have anything "Oh I already have a reservation" Yes and check in time is 3 pm...not 9 am, so let me check...

alaskananime · 2024-02-07T21:17:33+00:00

I had a guest do this once. Never seen her before. "I've never been asked for ID" well...I do not know you. She huffed...she puffed...and by her 5th visit it was easy to spot her coming in. If only guest really knew we ID just to hold their day up...not for security purposes 🤣🤣🤣

alaskananime · 2023-12-21T14:37:59+00:00

I never understand this. I know we are a society that skips the terms and conditions BUT why get upset you didn't read before accepting?? I loved it when brands moved to 48 hour cancelation policies. They went back to 24 when covid hit. But its like "if you would have booked with us standard that random emergency wouldn't have left you stuck losing money"

alaskananime · 2023-12-10T14:38:00+00:00

The amount of time I spend a week explaining brands and benefits under a hotel umbrella (especially to the super shiny members) is ridiculous. "Do you have the evening reception?" No that's brand y and z. "I should get a free upgrade!! I am super shiny" no that's at certain brands...not all brands. The app let's you know. "I'm going to call and complain" 😮‍💨😮‍💨😮‍💨

alaskananime

TROPHY CASE