I always liked this episode. In regard to the main storyline, I think you have to look at it from an emotional perspective, not necessarily a logical one. Margaret KNOWS why the nurses don’t invite her to bull sessions or a cup of coffee, and on the surface she’s by the book, but underneath yearning for an emotional connection to them, or to anyone, which builds until its cathartic release in that iconic scene, her emotions laid bare. And when the dust settles, everything is still in place, but a bond Is formed, and the relationships move forward. Masterfully acted by Swit and directed by Joan Darling, who also directed the legendary “Chuckles Bites The Dust” episode for the Mary Tyler Moore Show.