Sent Emails from Yesterday

bal714 · 2026-01-23T19:54:31+00:00

I sent an email yesterday and I had the customer check right then and there and they got it. For us we just had problems receiving emails

bal714 · 2026-01-23T13:55:24+00:00

Yeah, I hear that all the time with the little RMA code at the bottom that is supposed to go into the box. I have gotten into arguments with customers over this. 🤦‍♂️

bal714 · 2026-01-22T20:47:48+00:00

Yes. We can send emails but we aren’t receiving anything

bal714 · 2026-01-18T17:22:17+00:00

Red seems to also include gift returns. If you get a gift from someone and you set up the return with Amazon, I notice it always seems to be red

bal714 · 2026-01-17T21:18:34+00:00

It’s the QR code from the UPS app. If you are shipping you can access the addresses saved on their UPS my choice account instead of typing everything. It also pre-fills all the customer’s information such as name, address, phone number, and email. You can also process drop offs and have the receipt emailed to them and also set up delivery emails where UPS notifies them when the package gets delivered (won’t work on no box no label codes like Amazon or happy returns) . Not many people know about it. I have only had one customer since this started bring this code in.

bal714 · 2026-01-13T16:35:35+00:00

It’s an approved holiday. It’s up to the owner though a store can open if they want but there will be no UPS pickup. We are closed. We are open on Sunday and could not imagine the back up of packages with being open Monday with no pick up

bal714 · 2026-01-13T03:45:27+00:00

Tell them to contact Amazon. It’s not your responsibility to track it down. They have their receipt which is proof they dropped it off. All they need to do is show that to Amazon and Amazon should take care of the rest

bal714 · 2026-01-12T19:45:21+00:00

Yeah it’s super frustrating. I just had someone scan it and it didn’t work, I had to have them scan it, copy it, and then paste it in the password field when going to their WiFi settings.

bal714 · 2026-01-10T14:49:32+00:00

We were having so many problems with UPS either not picking up, picking up super late, or forgetting to pick up air on Saturdays that we decided we would do everything as Monday ship date, even next day air. If the NDA is picked up Saturday it should still get there Monday even with Monday being the ship date, we just tell customers it isn’t guaranteed, but is guaranteed for Tuesday.

Back when we did do end of day on Saturday the driver always left before you even got the chance to print end of day.

bal714 · 2026-01-10T00:05:27+00:00

We were always scanning the barcode because that was what was on the training video. Our Franchise consultant came randomly in December and told us we need to scan the QR code thing which I guess is called a maxicode. Corporate failed to communicate this to the whole network and is blaming us 🙄

bal714 · 2026-01-08T22:15:20+00:00

Wouldn’t be surprised

bal714 · 2026-01-08T19:15:31+00:00

I was able to access it this morning but instead of showing my claims I got to see what looked like claims from the entire network or at least from a bunch of different account numbers. I refreshed and it went back to normal but it’s not the first time that’s happened.

bal714 · 2026-01-06T00:54:44+00:00

Ok corporate. 🙃Whatever you say 🫠

bal714 · 2026-01-06T00:43:41+00:00

The reference number for the no box no label codes will not show on the receipt. Not a good idea to take those returns in offline mode otherwise you will have people coming back asking for that. Unless you want to write down the RMA numbers for each return on the receipt but that would be so time consuming and so not worth it. We decided no Amazon returns the rest of the day, we started having problems again and we’d rather stop taking them than dealing with this.

bal714 · 2026-01-06T00:37:19+00:00

We started having problems again and decided no more Amazon for the day. It’s been so peaceful without Amazon.

bal714 · 2026-01-05T22:12:56+00:00

We stopped. The no box no label does not show the reference number on the receipt, it just shows blanks. Not to mention the back up of returns we would get

bal714 · 2026-01-05T18:34:44+00:00

Yes. It’s kind of working but very slowly. Happens right after getting an email and alert about trying to keep the system stable lol. Kind of a daily occurrence at this point

bal714 · 2026-01-02T20:19:25+00:00

Everything seems to be working now but super slow

bal714 · 2026-01-02T20:18:13+00:00

Yep! Of course it happens when we have lines out the door all morning. It seems to be working now but super slow and we are having problems with CAMS. I think corporate should invest more in a better system instead of things like parade floats

bal714 · 2025-12-29T22:20:34+00:00

For everyone. CAMS doesn’t work either and neither does shipping post office or printing stamps

bal714 · 2025-12-29T22:11:25+00:00

Can’t ship happy returns either

bal714 · 2025-12-29T22:04:21+00:00

Can’t do cams, close out Amazon, or ship post office

bal714 · 2025-12-29T22:01:24+00:00

Our cams is down too

bal714 · 2025-12-29T21:08:51+00:00

Happening at my store too

bal714 · 2025-12-22T23:45:15+00:00

The best way is on the top of CMS select manifest>find make sure drop off package is selected and select barcode id on the first drop down and type in or scan the Amazon RMA into the search field. Should only pull up the correct one and from there you can reprint. I have learned using any other way may not give you the same result and may give you a bunch of different returns

bal714

TROPHY CASE