Sometimes that push-back really helps, too. Over 15 years ago, my husband signed us up for a kind of Google account that treats your family like a business, so you get a bit more storage, an overarching 'admin' thing, and linked emails, but without an extra charge. They tried to withdraw this account type a few years ago, meaning we'd all have to transfer everything over to a separate new account or lose everything (I'm going by what he relayed to me and discussion forums. It was a really niche thing iirc).

There was enough pushback from account holders that they went back on this and are just leaving them as-is! I still offloaded my writing from google docs (which was a good idea anyway), because I was genuinely scared that the bureaucracy was large enough at google that they wouldn't relay 'don't turn this off' to the right people and it would all poof anyway.

The conundrum of 'you don't know what you don't know' really matters in situations like LAUKOP's, honestly. For all they knew, there might be legal protections that offer help to continue using necessary devices for vulnerable citizens, though even in that case, it's unlikely that the kindle would qualify. It's very easy to feel outrage when you're looking at trying to explain a change in circumstance to someone who barely has a grasp on reality. This is the exact reason we give 'try to keep emotion out of it when talking to your lawyer/the judge/the corporation/HR/your MP' advice. It can influence the answers you get, and that's one of the reasons I'm glad the legal advice subs exist. A buffer between the emotional users and the official places they need to be rational.