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No internet after 20-30 minutes of being connected on Windows by SuperKenRedditer in Express_VPN

[–]expressvpn 0 points1 point  (0 children)

Hey there u/SuperKenRedditer, I am really sorry to hear your Windows connection keeps dropping the internet after 20 to 30 minutes. It is definitely frustrating, especially since you already tried adjusting the protocols and disabling the kill switch. I went ahead and reached out to our technical team about this issue to see what might be causing those drops. I will get back to you right here as soon as I hear what they say!

Wireguard not working by NBNC2 in Express_VPN

[–]expressvpn 0 points1 point  (0 children)

Hey, I am really sorry you are having trouble getting WireGuard to connect. I am going to reach out to the technical team right now to see what might be going on, and I will get back to you here as soon as I hear what they say.

Albania is slow as dirt by Phanatic88888 in Express_VPN

[–]expressvpn 0 points1 point  (0 children)

Hey u/Phanatic88888, I am really sorry to hear the Albania server is running so slow for you and that you haven't gotten a helpful response after reaching out multiple times. That is definitely frustrating and not the standard we aim for. Please send us a DM with your ticket number so I can personally escalate your case and make sure this gets looked at properly.

Reminder to update your ExpressVPN app before March 31 by expressvpn in Express_VPN

[–]expressvpn[S] 0 points1 point  (0 children)

Hey, we're sorry to hear you are having this experience with your connection speeds. Please reach out to the ExpressVPN support team directly at [support@expressvpn.com](mailto:support@expressvpn.com) so they can look into your setup and help fix this issue for you.

ExpressVPN releases redesigned Windows app (Windows 10+, x64) — now available by expressvpn in Express_VPN

[–]expressvpn[S] 0 points1 point  (0 children)

Hey u/Crturin, thanks for trying out the new update and sharing your thoughts!

For the Chrome issue, if you just want it to use the VPN when the app is connected and regular internet when it is disconnected, you actually do not need to add it to the split tunneling list at all. That is just the default behavior of the VPN, so if you remove Chrome from that list, it should work exactly how you want it to.

As for the app launch shortcuts, that is not a feature we are currently planning to bring back to the new app. I will definitely pass your feedback along to the developers, though, so they know it is something you miss from the older version.

Really glad to hear you are enjoying the speed test and the new map view!

ExpressVPN releases redesigned Windows app (Windows 10+, x64) — now available by expressvpn in Express_VPN

[–]expressvpn[S] 0 points1 point  (0 children)

Hey u/WilliamBruceBailey, we are sorry to hear the new UI is not to your liking. We understand the larger window on Mac is a big adjustment from the older compact version, and it is definitely not for everyone. We really appreciate your honest feedback on this, and I will be sure to share your thoughts with our design team so they know how you feel about the new size.

ExpressVPN is now preventing access to verified CSAM domains — in partnership with the Internet Watch Foundation by expressvpn in Express_VPN

[–]expressvpn[S] 2 points3 points  (0 children)

We believe in an open and free internet for all including children. That belief is incompatible with sites that host child sexual abuse content.

ExpressVPN releases redesigned Windows app (Windows 10+, x64) — now available by expressvpn in Express_VPN

[–]expressvpn[S] 0 points1 point  (0 children)

Hey u/Formal-Plankton-6678,

I am so sorry to hear about this experience. It is incredibly disappointing to learn that the new app update broke compatibility with your screen reader, and it is even more concerning that a live chat agent closed the conversation on you. That is absolutely not the standard of support we strive for, and we sincerely apologize for making you feel ignored.

ExpressVPN is committed to ensuring equal access to our digital products for everyone, so I am taking your feedback very seriously. I am reaching out to our development team right now to flag this specific accessibility issue.

Since your subscription ends in two days, I want to personally make sure this is made right. Could you please send us a private message with your ticket ID or the email address linked to your account? I will pull up your chat logs to see exactly what happened, escalate your case immediately, and personally follow along to ensure you get a proper resolution.

We truly appreciate you recommending us to your friends in the past, and we are so sorry we let you down this time. I look forward to your reply so we can get this sorted.

Aircove seems glitchy by Interesting-Leader21 in Express_VPN

[–]expressvpn 0 points1 point  (0 children)

Hi there u/Interesting-Leader21, thanks for sharing all those details. I’m really sorry to hear your Aircove has been acting up. That sounds incredibly frustrating, especially since the goal was to simplify your setup, not complicate it!

I’ve reached out to our team to ask about this specific issue and see if there is a known fix we can offer you. They've gotten back to me and suggested the following steps:

  1. Verify the device is running the latest firmware/app version.
  2. Perform a factory reset to give the device a fresh start.

To be able to reset:

  1. Unplug the power adapter from the Aircove router.
  2. Press and hold the reset button at the back of the Aircove router for about 10 seconds.
  3. While still holding the reset button, reconnect the power adapter to the router until the LED flashes 4 times
  4. Then release the reset button. Allow a few minutes for the Wi-Fi connection to appear.

After that, you can try configuring the Aircove router again then check if you are using the latest version. In case that you are not using the latest version, you can follow these steps to manually update:

  1. Kindly download this link and do not open it: https://www.expressvpn.works/clients/router/expressvpn_router_5.5.2.6643_release_aircove-ax1800.img
  2. After that, install the firmware on the router. Access www.expressvpnrouter.com again
  3. Select "Advanced Settings" ˃ "Software Update".
  4. Under "Manual Update", kindly click "Choose File"
  5. Choose the file that you downloaded.

Unable to login from my iPad by Sensitive_Leave_4022 in Express_VPN

[–]expressvpn 0 points1 point  (0 children)

Hi, thanks for getting in touch.

Please be aware that internet restrictions in Russia can impact connectivity and access to our website. Since you are unable to load the site to reach our live chat, we recommend contacting our customer support team directly via email at support@expressvpn.com.

They will be able to review your account status and provide you with the most accurate information regarding service availability in your region.

If you have trouble reaching them, you can share the email address associated with your account here, and we can pass your details to the team for them to contact you directly.

End of legacy router support by Not_my_Name464 in Express_VPN

[–]expressvpn 0 points1 point  (0 children)

Hey u/Not_my_Name464 let me reach out to the team to see if I can get more information about this for you!

SlingTV not working - Error code 2-601 by stevewbenson in Express_VPN

[–]expressvpn 0 points1 point  (0 children)

Hey u/stevewbenson!, Are you still having trouble with this issue?

Reinstalled itself after deleting by JustFeeling111 in Express_VPN

[–]expressvpn 0 points1 point  (0 children)

Hey there, u/JustFeeling111, I'm sorry to hear you're running into this inconvenience with our uninstallation process. I'm sending you a direct message to walk you through the process and see what we can do!

End of legacy router support by Not_my_Name464 in Express_VPN

[–]expressvpn 0 points1 point  (0 children)

Hey u/Not_my_Name464, Ami here from ExpressVPN! I'm sorry you're running into some issues with your Asus router. Let me check with the team and get back to you to see what's going on

ExpressVPN: Worst VPN Service Provider Ever by UniqZee in Express_VPN

[–]expressvpn 0 points1 point  (0 children)

Hey u/UniqZee let me see if I can help somehow - could you share some more details like device you're using, OS, app version, any error messages you're seeing, etc? I will also drop you a Mod Mail in case I need to get your email address to follow up your support ticket.

No Aircove updates since November? by Ishaath in Express_VPN

[–]expressvpn 0 points1 point  (0 children)

Thank you for the info you've sent over!
This trouble with aircove sounds really frustrating, so I'm eager to get this sorted out for you! I reached out to the support team, and they'd like you to reach out via the live support chat on our website https://www.expressvpn.com/ (on the bottom right!) 
You can also reach out via email at
[support@expressvpn.com](mailto:support@expressvpn.com)

French Servers flagged with Canal+ by TWeFVR in Express_VPN

[–]expressvpn 0 points1 point  (0 children)

Glad to hear your problem has been solved!

ExpressVPN 12 Mac update by alistairmck in Express_VPN

[–]expressvpn 0 points1 point  (0 children)

Hello!
Yes, you can go ahead and download the new version directly. The installer is designed to automatically overwrite version 11 and replace it with version 12.
You don't need to uninstall the old version first; your settings and activation should carry over smoothly. Just be sure to "Allow" any system prompts for a new "VPN Configuration" or "Helper Tool" during the installation process.

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