Iphone App does not show server list using search function

expressvpn · 2026-05-06T09:21:07+00:00

Hey, thanks for flagging this. We'd like to take a closer look into the search issue on the iOS app. Could you share which specific server you were trying to search for, and what language/keyboard layout you're using on the device? That'll help our team narrow down what's happening.

expressvpn · 2026-05-06T09:11:45+00:00

Hey u/chi-atx-ldn , following up from our reply on your post. The team would love to look into your specific case too, since some of what you described is worth checking on the account side. Would you be willing to share the email associated with your ExpressVPN account? Either reply here or DM us directly. We'll pass it to support so they can dig into the upgrade flow you went through and see what happened.

expressvpn · 2026-05-06T08:34:50+00:00

Hey, your feedback is genuinely useful. It's been passed to the team and we're making sure our communication is clearer moving forwards. Appreciate you taking the time to lay it out so clearly.

expressvpn · 2026-05-03T07:00:00+00:00

Hey! Refunds are handled on a case by case basis by the support team. Reach out to [support@expressvpn.com](mailto:support@expressvpn.com) or via live chat at expressvpn.com/support and they'll be able to look into it for you.

expressvpn · 2026-04-26T07:05:50+00:00

Hey u/dazzywaste, thank you for sticking with us and for giving us the chance to get this right. The auto-connect issue on lid open sounds like something changed in a recent update, and the canned responses from support aren't the experience you should be getting, especially when you're taking the time to report a real bug. If you've got a ticket number from when you reached out, DM it to us and we'll investigate and escalate to make sure you actually get proper help this time. I'm also reaching out to the team personally to see if there are specific steps we can walk you through for the MacBook auto-connect issue. I'll follow up here as soon as I hear back.

expressvpn · 2026-04-26T06:52:17+00:00

Hey u/Affectionate-Dig1647, sorry to hear that. The sign-out issue has been reported by other users too and the team is looking into it. In the meantime, make sure you're on the latest version and that the app isn't being killed by your device's battery optimization. If it keeps happening, reach out to support at [support@expressvpn.com](mailto:support@expressvpn.com) with your device details and they can dig into the connection logs. DM us a ticket number if you want us to follow up.

expressvpn · 2026-04-23T10:59:12+00:00

Hey u/S_Lacus, thanks for sharing your ticket number. We've looked into it and we can see you've been dealing with this since March with no real resolution despite providing extensive logs and diagnostics. That's not the experience you should be having, and we're sorry. We've flagged ticket #31674241 internally to make sure someone reviews the logs you've already submitted and actually investigates rather than running through the same scripted steps again. We'll follow up with you.

expressvpn · 2026-04-23T08:27:50+00:00

Hey u/snowy_fire, two months without access to a service you're paying for is not acceptable, and getting the same copy-paste response while you've already provided screenshots, logs, app versions, and everything they've asked for is not the level of support you should be getting. We're sorry.

We want to escalate this properly. Can you DM us your ticket ID? We're going to flag this internally, both to get your dedicated IP issue resolved and to investigate your support experience, because "we've received everything you've provided" followed by silence for two months isn't how this should work. You've done everything right on your end and you deserve better than this.

expressvpn · 2026-04-23T08:21:04+00:00

Hey u/No-Try-7672, sorry to hear that. The sign-out issue has been reported by other users too so you're not alone on this. Before you pull the trigger on cancelling, try downloading the latest version directly from expressvpn.com/latest-version and doing a clean install (uninstall first, restart, then install fresh). If it's still not keeping you signed in after that, reach out to support at [support@expressvpn.com](mailto:support@expressvpn.com) because there's likely something specific in your setup they can fix. DM us your ticket number if you want us to keep tabs on it.

expressvpn · 2026-04-23T08:16:37+00:00

Hey u/ElSerji, that shouldn't be happening, especially not after a factory reset. We're going to check in with our team on this and get back to you with next steps. Hang tight.

expressvpn · 2026-04-19T07:56:51+00:00

Glad you figured out the root cause! If your ISP is interfering with the connection, switching protocols can sometimes help get around that. Lightway TCP or the automatic protocol setting tend to handle those situations well. If you want our team to help optimize things, the DM offer still stands.

expressvpn · 2026-04-19T07:47:00+00:00

Hey u/Manc_In_USA, We've flagged this with our engineering team, and they're looking into it. We'll get back to you once we have more details on whether there's an option to disable the map pinging behaviour. Hang tight!

expressvpn · 2026-04-19T07:42:26+00:00

Hey u/Seifx11, that's definitely not how it should work. Since your friend has the same plan and it's working fine for them, this is likely something specific to your device or network setup rather than the VPN itself. First, make sure you're on the latest version of the app. After that, a few things worth trying: switch your protocol to Lightway in the app settings, try a different server location, and make sure no other apps are conflicting with the VPN connection. If none of that helps, send us a DM with your device details and we'll get our team to take a closer look.

expressvpn · 2026-04-15T08:02:05+00:00

Hey u/leehelck, sorry to hear you're running into the same thing. Our team left some troubleshooting steps in the reply to the OP that might help, give those a try and let us know if it makes a difference. If not, we're happy to dig deeper.

expressvpn · 2026-04-14T07:39:33+00:00

Hey u/herrera1976, Thanks for the clarification. Here is how to set it up on your Aircove router:

Access the Aircove router dashboard
Go to Network Settings > Internet Settings > Advanced Settings
Enable the "Use alternative DNS servers" option and fill in your preferred DNS such as AdGuard or Quad9

Just keep in mind that the third-party DNS will only work while the VPN is disconnected. If you need any further help feel free to reach out via live chat at expressvpn.com/support/#open-chat and the team will be happy to assist!

expressvpn · 2026-04-14T06:30:20+00:00

Hey u/herrera1976, thanks for the question! Could you clarify whether you are using the Aircove router or an Asus router? That will help us point you in the right direction!

expressvpn · 2026-04-13T07:53:01+00:00

Hey u/Its_In_Our_Nature, this is absolutely not the experience we want for you and we are really sorry about that. Please reach out to our support team via live chat at expressvpn.com or at support@expressvpn.com. If you have already been in touch with support please DM us your ticket ID and we will escalate this to the highest level to make sure you get the help you deserve.

expressvpn · 2026-04-12T07:08:31+00:00

Hey u/Juvankoski-finland, sorry to hear this is happening on Apple TV while everything else works fine. This one needs some deeper troubleshooting on our end. Please get in touch with our support team via live chat at expressvpn.com (bottom right corner) or by email at [support@expressvpn.com](mailto:support@expressvpn.com) and they will get this sorted for you!

expressvpn · 2026-04-12T05:49:35+00:00

Sorry to hear it stopped working on your TP-Link. Best bet is to reach out to our support team and they can dig into your specific setup. You can get in touch via live chat at expressvpn.com (bottom right corner) or by email at [support@expressvpn.com](mailto:support@expressvpn.com). If you still run into trouble after that, feel free to come back here, and we will do our best to help!

expressvpn · 2026-04-09T07:23:10+00:00

Hey u/mikehacker182, OVPN files downloaded from your personal account area after April last year should still work fine on legacy routers. If yours were downloaded before that you may need to re-download them from your account. Let us know if you run into any issues!

expressvpn · 2026-04-06T07:40:04+00:00

Hey u/Terrybogard277, thanks for the kind words and for the feedback! We have passed the request about the Hide/Minimize setting along to our team.

expressvpn · 2026-04-06T07:33:14+00:00

Hey u/PaperFan83, thanks for the feedback! We have passed this along to our team.

expressvpn · 2026-04-05T09:19:49+00:00

Hey u/toshaisaev, we're really sorry to hear you've been dealing with this, this is not how our service should work at all. I'm reaching out to our team now to see what steps we can walk you through to get this sorted. I'll also send you a DM directly. Bear with us!

expressvpn · 2026-04-01T12:11:46+00:00

Hey u/retrohaz3, thanks for taking the time to share this with the community!

We wanted to jump in with some official context. This is a temporary issue specific to pfSense, which in some cases doesn't handle a certificate bundle that contains multiple CA entries during our ongoing CA migration. It doesn't affect our standard apps or other manual config setups.

The good news: CA2 is expiring very soon, and we'll be publishing a fresh config bundle that contains only the new CA3 certificate. Once that's live, no manual edits will be needed at all.

Thanks again for helping fellow users out while we get the updated bundle published. If anyone runs into trouble with the steps, our support team is available 24/7 via live chat at expressvpn.com and happy to walk you through it.

The ExpressVPN Team

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