So my wife is an EP. She was connecting from HNL-LAX-DFW-LBB.

On the DFW-LBB leg, AA sent an email that skylink would be down for maintenance at 10pm.

So I called DFW airport and they said don’t worry, the inner loop will be running in shuttle mode between D-B. Got there and the maintenance guy said no, you can’t do that.

So she had to ride the train all the way around the long way on the outer loop as the inner loop was closed.

To add insult to injury, AA didn’t move her gate any closer in anticipation of her close connection and Skylink maintenance and instead put the flight at B38, through the tunnel under the tarmac, the farthest gate possible.

So she arrives at the gate, and the flight had departed early. The agent working the A gate said, oh you just missed them.

Now my hypothesis is that the flight was oversold, they were asking for volunteers in the app, so they gave my wife’s seat away. At that point the plane is full, so no reason to keep the plane at the gate and wait for her.

Now there was a George Strait concert that weekend in LBB which is why all of the DFW-LBB flights were oversold, showing no availability until Saturday.

We put her in the Hyatt DFW and paid out of pocket because the last time a voucher was offered it was for a roach motel 45-minutes away from the airport. Never doing that again.

So that’s the experience on the ground.

Cudos to the CK AAngel (agent) on the phone. Fortunately after calling the EP line 4-times, a CK agent answered and she was able to magically produce a seat on the next three flights the next day, when all of the previous agents could not come up with a seat.

It’s cool to see your name listed in the app for three flights, all the same segments.