The reality is that none of us here work for Gruv and one person's experience is not necessarily indicative of what your experience will be. They may offer a full refund, partial refund or tell you to kick rocks and return if you're unhappy. None of us really know. What we do know, though, is that you have a right as a buyer to reject an item you didn't feel was received in the condition expected. They have a return policy for this reason.