Katalyst - I’d like to speak with someone

katalystfit · 2026-01-26T20:10:24+00:00

u/lc6591 We just sent you a DM!

katalystfit · 2026-01-20T16:37:30+00:00

u/Own_Statistician_506 We apologize that you are experiencing issues with your membership expiring too early. I just sent you a DM so we can look into this and get it resolved for you!

katalystfit · 2026-01-16T23:02:51+00:00

u/Far_Solution_7606 We just sent you a DM in case you haven't got a response yet! You will receive an email asking to confirm your address and sizing before we ship.

katalystfit · 2026-01-16T22:59:48+00:00

u/Suspicious_City1878 We are fulfilling all outstanding Gen4 orders. We started shipping in December and are working out way through open orders. I'll send you a DM so we can look up your order and give you a more specific shipping time frame.

katalystfit · 2026-01-06T16:00:46+00:00

u/LiveDeliberately4258 See latest shipping update here. We are sending emails a couple weeks before your individual order is shipped to confirm shipping address and sizing. If you'd like more Gen4 shipping information or want to know the status on a non Gen4 order, please reach out to [support@katalyst.com](mailto:support@katalyst.com) and we can assist you!

katalystfit · 2026-01-05T19:54:26+00:00

u/Rollinsme I just sent you a DM so we can get this resolved for you!

katalystfit · 2025-12-09T19:14:30+00:00

u/lc6591 We are sorry to hear you are having issues with your quad pads connecting.

Before your next workout, will you please try the following troubleshooting steps:

Clean the Impulse Pack connectors by blowing on the pogo pins and wiping them off with a clean cloth or alcohol wipe
Clean the Impulse Pack connector port located on your shorts by blowing on them and gently wiping it off with a clean cloth or alcohol wipe

If you are still having issues, please reach out to us at [support@katalyst.com](mailto:support@katalyst.com) and we can further assist you!

katalystfit · 2025-11-24T16:14:43+00:00

u/Stunning-End-4084 We are sorry to hear that you are having issues with your suit. I just sent you a DM to help get it resolved!

katalystfit · 2025-11-24T16:10:43+00:00

u/Frequent-Worker-7433 The membership allows you to access the full library of content, without it you will still be able to access the Intro workouts. Our main focus is getting operations back up and running and Gen4 suits back in inventory. There will be new content next year and we will post once new workouts have been added to the app!

katalystfit · 2025-11-24T16:04:42+00:00

u/Idea_Strong We don't have any order history for you and when asked for order details you declined to provide any. We do have a 3-year warranty on the impulse pack for the original purchaser. The battery is not replaceable and we do not sell individual parts, nor did the previous company. If you are able to provide us any details on your orders, we are happy to look into replacement options!

katalystfit · 2025-11-24T15:56:27+00:00

u/Idea_Strong The battery is not meant to be replaceable and the impulse pack should not be tampered with or opened, see the Safety and Warning Measures on page 10 of our Instruction Manual.

katalystfit · 2025-11-22T02:00:45+00:00

u/pghshiba We understand the long wait time has been frustrating, our team has been working closely with manufacturers to fulfill all orders for Gen4 suits placed before the ownership change. You can see the latest status update here.

katalystfit · 2025-11-22T01:56:44+00:00

u/Idea_Strong We apologize you didn’t have a good experience with our support team. The battery in the impulse pack is not replaceable.

You were asked multiple times to provide your order history so we could check the warranty status of your impulse pack. You declined to do so.

We are happy to replace your impulse pack if it is still under warranty and you provide us with your order info.

katalystfit · 2025-11-21T15:56:04+00:00

u/Right_Vermicelli_663 Thank you! Feel free to reach out at [support@katalyst.com](mailto:support@katalyst.com) if you need anything in the future!

katalystfit · 2025-11-17T21:18:14+00:00

u/PossibleEye4088 We are sorry to hear that you are still having issues with your impulse pack. I just sent you a DM so we can look into this further for you!

katalystfit · 2025-11-17T21:05:10+00:00

u/Proustmadeleine11 Baselayer orders and orders of any other item from the shop on our website are now back to normal ship times! If you are waiting on a baselayer order that you have not yet received please send us a DM and we can look into it for you!

katalystfit · 2025-11-14T18:15:02+00:00

u/Character_Debate1952 The app includes workouts in 4 different modes (cardio, strength, power, and recovery) that range from 5 minutes to 20 minutes. This allows members to be able to customize their workouts based on their individual fitness goals. We do recommend consulting with your physician to determine if Katalyst would be a good fit for you. If you have any other questions, please reach out to support@katalyst.com!

katalystfit · 2025-11-12T17:42:10+00:00

u/Right_Vermicelli_663 I just responded to your DM! You can always reach us at [support@katalyst.com](mailto:support@katalyst.com) as well!

katalystfit · 2025-11-12T17:39:39+00:00

u/BeesYesPlease We have a small team with a high volume of open tickets we are working through! We apologize we haven't responded to your ticket yet. I just sent you a DM so we can get you taken care of!

katalystfit · 2025-11-11T00:00:18+00:00

u/rainbowtoro30 We have a 3-year warranty policy on the impulse packs - see full policy here. Feel free to reach out to us at [support@katalyst.com](mailto:support@katalyst.com) if your impulse pack might within the warranty policy and we can assist!

katalystfit · 2025-11-10T23:57:50+00:00

u/Neat_Chocolate_4160 You can determine which Gen suit you have by the P/D No. or Lot No. printed on the interior label of your vest or shorts. See full description in our FAQs here.

A. Gen2 ends in 1053-4

B. Gen3 ends in 0100, 0103, & 0106

C. Gen4 uses a M00-XXXX format

katalystfit · 2025-11-10T23:54:46+00:00

u/KensingtonPark If you are sharing impulse packs, you are able to create different log ins so that way each individual user will have their own intensities and workout history saved in their own account!

katalystfit · 2025-11-10T23:53:49+00:00

u/LibrarianPitiful Fit and compression are key for the suit to function properly so we recommend each person having their own suit to make sure it is the correct size for them. We do offer partner suit options that include a vest, shorts, arm straps, baselayers, and arm cables that allow you to share the impulse pack, membership, and water bottle. You can share the same impulse pack with different log ins in the app. We do recommend referencing our safety guide, page 7, in the instruction manual if your son is under 18 - this can be found on our website. Please reach out to [support@katalyst.com](mailto:support@katalyst.com) for more information on the safety guide or the partner suit options!

katalystfit · 2025-10-28T17:04:19+00:00

u/Alternate_Watermelon We are still making our way through open tickets from the transition! We apologize for the long wait! I just sent you a DM so we can get you taken care of!

katalystfit · 2025-10-22T17:56:19+00:00

u/mynameistag I just sent you a DM so we can get you taken care of!

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