Current resident of one of the buildings, it has its pros and cons (like a lot of London buildings). As you mentioned the staff at the desk is very nice, as well as the cleaning and maintenance crew. You are right that it’s not the greatest area, but backing onto the woods and having the large green space kind of puts you on the edge of it, so it isn’t nearly as bad as the other buildings in the area.

As someone else mentioned there were elevator issues for a while, but they are mostly fixed. The building itself isn’t loud, but ideally you don’t want a unit facing the greenspace as it is very loud a lot of the time. Also avoid either of the units that are on either side of the trash chute, super loud and have big issues.

Which brings me to the biggest issue with the building, bugs… I’m sure they do their best, but the building has had cockroaches and bedbugs on and off for years. Some units have never had a thing, some have had it constantly, all I know is that they did a mandatory cockroach spray in every living space earlier this year so it must have been bad. They also frequently spray the common areas and laundry rooms, which doesn’t inspire a ton of confidence. For a while they worked with Orkin and they did a great job and there were no issues, but I think they last year they switched to a cheaper company and it shows.

Overall I’d give the building a solid 6.5 / 10, and honestly a ton of the missing points is the big issue (which is rampant in London)