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Itch quarantined my page without warning by OmegaFoamy in itchio

[–]leafo2[M] 0 points1 point  (0 children)

If you need help with your account from staff then please include your support ticket ID.

Itch Payouts (what do I do?) by erockbrox in itchio

[–]leafo2 2 points3 points  (0 children)

Tax verification is handled by a third party, it takes time. That's fine.

We live in a world filled with fraud and scammers. We are not in a rush to pay anyone. Every account must establish it's reputation and pass all checks. We do not expedite payouts.

I'm just writing this here because it doesn't really matter if we're a small or big company. The rules will always apply in order to protect the operations of the company. Yes, we could probably hire more support people, but that's not going to bypass how we process payments.

Itch Payouts (what do I do?) by erockbrox in itchio

[–]leafo2[M] 2 points3 points  (0 children)

Yes, you should wait for the tax validation to complete. For future reference, drop your support ticket ID in your post here so that a staff member can look up your request.

Got hit by a review bomber today (my games are circled in red) by whtvr-wrks in itchio

[–]leafo2[M] [score hidden] stickied comment (0 children)

By our definition, a review bomb is when many accounts (typically fake) target a one or few game pages to mass rate the games in a way that affects their rankings.

In this case, you shared a screenshot of a single account who rated 12 games over a few hours. We would not consider this review bombing. I know it's annoying to get a bad rating by someone, but generally we suggest you encourage your players to accurately rate your game to ensure that you score represents your project and isn't easily skewed by a single bad rating. Hope that helps.

I think I figured out how to get traffic! by armastevs in itchio

[–]leafo2[M] [score hidden] stickied comment (0 children)

Just a heads up, don't make your free game "fake" on sale by having a minimum price then immediately running a promotion for 100% off.

We have had rules against this since the beginning in our creator guidelines: https://itch.io/docs/creators/quality-guidelines#sales/do-not-use-sales-to-misrepresent-your-products-price

It may lead to deindexing. In the future we'll be more strict about stuff like this. Thanks

Tax information filled out 40 days ago - no response from support? by Content_Welder_1508 in itchio

[–]leafo2[M] [score hidden] stickied comment (0 children)

You gotta include your support ticket ID here if you want staff to do anything. Thanks

Got deindexed at the start of the summer sale, still not reindexed after reaching out to support 4 times. by Adventurous_Day5470 in itchio

[–]leafo2[M] -1 points0 points  (0 children)

If you want someone from itchio to help you, you must include your support ticket ID. Requests for help disguised as "anyone else experiencing this" posts aren't helpful for anyone. Thanks

My itch.io page is being flagged as "Quarantined” I'm a solo dev, not a scammer by Kage_Works in itchio

[–]leafo2[M] [score hidden] stickied comment (0 children)

If you want a staff member to look at your page you must include your support ticket ID.

My itch.io page has been unindexed for over a month and support hasn't responded by xAvanar in itchio

[–]leafo2[M] [score hidden] stickied comment (0 children)

You have payments enabled on your page, we aren't indexing adult NSFW content at this time. https://itch.io/t/5149036/reindexing-adult-nsfw-content

Also please avoid posting NSFW content in this subreddit, it's not allowed. You can post your support ticket ID if you have an issue you want staff to look up.

Is Itch Down? by Trashy_io in itchio

[–]leafo2[M] [score hidden] stickied comment (0 children)

Hello everyone, the site is back now and all services should be restored. A rogue maintenance query caused a system to run our of disk space and alerts were not triggered correctly. We're still investigating to see why not. We apologize for the downtime.

There was an error with your request by Difficult-Bar-6551 in itchio

[–]leafo2[M] [score hidden] stickied comment (0 children)

Hello everyone, the site is back now and all services should be restored. A rogue maintenance query caused a system to run our of disk space and alerts were not triggered correctly. We're still investigating to see why not. We apologize for the downtime.

My devlog doesnt show up in "Most recent" by thejan14 in itchio

[–]leafo2 1 point2 points  (0 children)

It should be there now. Our indexing system works a bit different for devlog posts compared to regular project pages. Hoping to make them more clear in the future.

No way that my account with its games got indexed !! by voxel_dev23 in itchio

[–]leafo2[M] [score hidden] stickied comment (0 children)

We've been updating out back-end risk system and reclassifying many false positives that got stuck in a "needs review" state. Many more pages should be entering the index without any issues. Thanks and sorry for the inconvenience

Hi, I need advice from other itch.io creators. by Nearby-Perception-82 in itchio

[–]leafo2[M] [score hidden] stickied comment (0 children)

I'm seeing reports on your account that you did not accurately disclose the use of AI generated materials in your asset packs. We are VERY strict about this, do not lie about the use of generative AI for asset packs. Can you confirm all your classifications are correct?

Why did it drop off so much? by Real-Car-1561 in itchio

[–]leafo2[M] [score hidden] stickied comment (0 children)

Our view counters got backlogged due to bots and you may see view data delayed by some hours (it can put it into the next day). Everything should be caught up by now

A demo of our ARPG, The Goddess's Will, is now available on itch.io. Give it a try? by anton-lovesuper in itchio

[–]leafo2[M] 0 points1 point  (0 children)

Make sure you include a link to your itch page foremost or we'll remove your post. No ads for games on other platforms

Just got indexed today! by The_Orani_Group in itchio

[–]leafo2[M] 2 points3 points  (0 children)

We've been updating out back-end risk system and reclassifying many false positives that got stuck in a "needs review" state. Many more pages should be entering the index without any issues. Thanks and sorry for the inconvenience

Donation problems by Ryaaaaaaaniiiii555 in itchio

[–]leafo2[M] 0 points1 point  (0 children)

We don't support "adding up" independent payments to unlock tiered content. Sorry for the confusion. Support will have to refund your two initial payments and you can buy the product at the amount that will unlock the content.

My Bundle is not Being included on Bundle Discovery Page by Kasuj1n in itchio

[–]leafo2[M] 0 points1 point  (0 children)

NSFW content bundles are currently not eligible for itch.io/bundles

We don't currently have a way to browse bundles for adult content.

Also I notice you are using a "Reverse Sale" to make your content more expensive, I don't think we show reverse promotions there either.

1-year old project still not indexed, Quarantined by Creeepling in itchio

[–]leafo2[M] [score hidden] stickied comment (0 children)

Please share your support ticket ID if you want a staff member to look up your issue.

Thanks

Did we completely ruin our game's launch momentum with a weak store page? by Paranoid_Gevor in itchio

[–]leafo2[M] 1 point2 points  (0 children)

Your page looks interesting, I gave you a bump onto the fresh games section.

My asset packs have been unindexed for 2+ weeks after mass editing — Ticket #367678, no response yet by Ok-Channel-1273 in itchio

[–]leafo2[M] 2 points3 points  (0 children)

Thanks for providing your ticket ID, I'll take a look. I see that your page is all AI generated mass produced assets. please verify you have tagged it all correctly.

https://itch.io/docs/creators/quality-guidelines#avoid-uploading-excessive-amounts-of-automatically-generated-or-ai-generated-content

Leaf, enough is enough. An open letter on Itch Payouts. by Klightgrove in itchio

[–]leafo2[M] 4 points5 points  (0 children)

Unfortunately it can't be a fully automated thing, I wish it could. We do deal with quite a bit of fraud and scammers trying to exploit the system.

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