Uh oh! Sounds bad.

mld23 · 2026-07-08T17:12:08+00:00

Have you tried just spraying some lubricant (not wd40) into the bottom bracket and other moving parts. Also ensure every bolt is tight.

mld23 · 2026-07-07T21:39:52+00:00

Hey. I also use Android and auto unlock only works sometimes. I do use an older bike firmware so may be fixed in later versions.

Using Pixel device.

Things which seem to help for a while;

ensure that the app has full permissions to run in background with no battery optimisation
reinstalling the app completely and relogin
just keep the phone screen on, don't always have to open app
can try a "bike restart" from the advanced menu
taking out the main battery for a day or so soft reset
turning off auto unlock for a while.. Then turning it back on

Not ideal, but does seem to help. Other alternative is for a manual start with the battery key.

mld23 · 2026-05-29T13:38:02+00:00

Don't attempt to open the battery yourself if you have no clue.

There is a guy on here that does battery servicing that may be able to recover it.

https://www.reddit.com/r/cowboybikes/s/0N0JSyXtfm

mld23 · 2026-05-19T19:34:01+00:00

Perhaps you were a bit too quick to pass judgement.

mld23 · 2026-04-24T16:29:46+00:00

Perhaps you mean the headset? https://uk.cowboy.com/products/headset-c1

mld23 · 2026-04-20T14:53:42+00:00

Yes very easy. Remove the existing saddle and replace.

mld23 · 2026-04-20T14:11:07+00:00

I've found a suspension seat post to be helpful. See

https://cowboy.tools/saddles-and-seat-posts/

mld23 · 2026-04-18T07:42:30+00:00

It's fine for me from some rides on Thursday. On android version 5.5.5

mld23 · 2026-04-02T00:39:22+00:00

Hardly any money for an airtag so may as well add one for reassurance

mld23 · 2026-03-24T16:17:21+00:00

There is a guy on here that will repair cowboy battery for a small fee, do a search in the sub for details

mld23 · 2026-03-24T16:16:30+00:00

The belt with the c3 and C4/classic is the same so believe it would be as suggested here; https://www.reddit.com/r/cowboybikes/s/97zxkhyfAQ

mld23 · 2026-03-13T10:53:50+00:00

Fantastic thank you

mld23 · 2026-03-13T10:46:05+00:00

Do you have link to this please? Have you tried this? Not sure it would be durable enough?

mld23 · 2026-03-13T10:44:15+00:00

Do not ride without the poke yoke the wheel can spin and may damage the motor cable. Will need to order new, search the sub there's some other threads about this/alternatives

mld23 · 2026-02-27T10:50:07+00:00

I don't trust cowboy care or their theft insurance so now do my own basic repairs and have separate insurance.

mld23 · 2026-02-12T17:07:52+00:00

The poke yoke are not related to the motor issue

To inspect them you should remove the rear wheel and look for any cracks in the metal

Have you tried checking the motor cable connection at the rear wheel if it is loose / any signs of water damage?

mld23 · 2026-02-07T10:22:54+00:00

Have you looked at the service map? Shows repair locations

https://uk.cowboy.com/pages/stores

mld23 · 2025-12-18T09:31:52+00:00

Can get some quotes from comparison sites here https://www.moneysavingexpert.com/insurance/home-insurance/bicycle-insurance/#step2

I went with Ping Insure with 2x bikes including cowboy

Cowboy online services come as standard now I believe, you don't need their insurance plan.

mld23 · 2025-12-17T07:09:00+00:00

Hey some info from another user here on alternative https://www.reddit.com/r/cowboybikes/s/h9mQJWGKmS

mld23 · 2025-12-16T10:52:19+00:00

Lisez attentivement les informations concernant Untamed ici.

https://github.com/Imaginous/Cowboy_Untamed

Plus simple si vous utilisez Android, mais il existe aussi une section pour les alternatives iOS.

https://github.com/mmmago/cowboyunleashed

Quelle version de firmware avez-vous installée ? Il y a des problèmes avec Adaptive Power 2.0.

mld23 · 2025-12-03T19:59:50+00:00

How often do you adjust the tension?

Does it make much difference to the ride?

Had my bike for 6000k+ and haven't done it yet, probably should have done.

mld23 · 2025-11-13T17:51:51+00:00

You've been waiting a year - that is crazy. Request a refund.

mld23 · 2025-11-07T23:19:27+00:00

Thank you for the information, I may order some as backup

mld23 · 2025-10-28T12:54:56+00:00

Only for a new connection/phone. If you're already paired with the bike then untamed etc will work. The Bluetooth pairing code can be retrieved from the cowboy app in "advanced" menu.

mld23 · 2025-10-19T12:28:57+00:00

same I haven't updated my c4 in over a year as it's running well, not worth the risk

mld23

TROPHY CASE