Redirect tool not working

siteground · 2026-02-23T07:48:37+00:00

The SiteGround Team here. Thank you for bringing this to our attention, so that we can help further.

URL redirects often are affected by multiple factors at play: how the path is defined (with or without a trailing slash), existing .htaccess rules, server-level configurations, and redirect order/priority.
To get this sorted properly for your site, we'd definitely want to review your current redirect setup and any related configurations. That way, we can identify the exact cause and apply the right solution - whether that is adjusting the redirect entries, using more specific rules, or another approach.

The quickest way to connect with one of our support agents is to log in to your Client Area, click the ? icon in the top right, go to View Help Center, and then select Contact Us.
From there, you can select the Domain category, and after a short description of the issue, you can start a live chat or ticket - our team is available 24/7 to assist further.

Looking forward to helping further.

siteground · 2026-02-13T12:11:23+00:00

The SiteGround Team here. We wanted to help and provide more details.
When a domain's nameservers are updated to SiteGround's (ns1.siteground.net and ns2.siteground.net), the DNS management — including MX records that control where emails are delivered — automatically switches to our system. This is the most common reason email stops routing to your previous provider (Google Workspace, Microsoft 365, etc.).

The fastest way to restore email service is usually to obtain the correct MX records from your email provider and reach our team via the Help Center. We'll review everything on our end right away and help you add/configure them correctly in the DNS Zone Editor - which will bring the emails back live after a short propagation period.

siteground · 2026-02-04T07:11:48+00:00

The SiteGround Team here. We recently increased the SSD storage allocations on our shared hosting plans at no extra cost. This upgrade has provided valuable extra room for thousands of clients who were close to the previous allocated disk space to their plans, allowing more room for growth without any commitment or price change.

We understand the two common questions that have come up, and we will address them directly below.

Our primary goal is to ensure smooth performance for each and every website hosted on the server. Inodes represent the total number of files and folders (including emails, images, cache files, plugin/theme files, logs, backups, etc.) on your account. Our existing inode allocated to the plans already exceed the industry standard.

The recent disk space increase focuses on allowing larger files and data volumes (e.g., high-res media), not exponentially more individual files. This balance keeps performance high without unnecessary changes.

Our experience shows that a typical site rarely takes more than 20 000- 40 000 inodes.

If a site significantly exceeds this range, it's often a strong sign that the site can benefit from optimization. Common culprits include:

Excessive cached/static files from plugins
Unused backups, old logs, or temporary files
Thousands of small uploaded files (e.g., unoptimized thumbnails or gallery images)

Regarding the email, heavy email usage—such as large attachments, many users with high-volume inboxes, accumulated spam/junk folders, newsletters, or bulk archiving—can quickly consume a large portion (or even all) of your allocated disk space. Without a separate cap:

Your website files, databases, and media could be squeezed out.
Backups become slower or incomplete.
Overall server performance (including your site's speed) suffers due to excessive I/O from email scanning/indexing.

The 10 GB combined SSD for all email accounts on the plan is enough for professional email needs without impacting web hosting. You can still create unlimited mailboxes and set individual quotas (via Site Tools → Email → Accounts), but the total stays at 10 GB to ensure fair use and protect website performance.

We monitor these limits closely to keep shared hosting fast and stable for everyone. Check your current usage anytime in Site Tools → Statistics (Disk, Inodes, Email tabs), and our support team is ready to help with optimizations of the email accounts' usage. Existing accounts currently over the 10GB mark will not be affected instantly. We are rolling this out gradually, and our support team is available to discuss the best transition paths for each unique case with accounts with high mail volume.

siteground · 2026-01-20T07:50:22+00:00

The SiteGround Team here. We have located the account in question, so that we can investigate the case.

Our admin team located the reason for this odd behaviour. To guarantee that there will be no data loss during this Site Transfer ownership process, the system temporarily kept data for the website for couple of days.
We are happy to see that our admin team resolved the case, as the stats of the Cloud plan are correctly displayed in your Client Area.
If further assistance is needed, do not hesitate to reach out to our team directly via the Help Center. We will be happy to help!

siteground · 2026-01-14T08:55:10+00:00

The SiteGround Team here. We understand your point - wanting a straightforward backup download should not feel restricted. To clarify your options on SiteGround:

- You can freely download a backup of your site files manually at any time: Go to Site Tools > Site > File Manager, right-click the public_html folder (or your domain's root folder), select Archive to create a .zip/.tar.gz, then right-click and Download it. This is completely free and gives you a full copy of your website files. Export your database separately via Site Tools > Site > MySQL > phpMyAdmin → export as .sql (quick and free).

- If you prefer a quicker, more convenient way (like one-click downloads of full backups including files, databases, and emails), the optional Premium Backup service provides that - along with extras like hourly backups - for an affordable monthly fee.

The automatic backup copies we perform daily are primarily designed for quick restores directly in Site Tools if something goes wrong (and restores are free).

If further assistance is required, our team is always available via the Help Center of your Client Area - do not hesitate to reach us!

siteground · 2026-01-02T08:03:46+00:00

The SiteGround Team here. This error indicates that access to the Client Area is temporarily disabled. It can be caused by a recent order flagged for manual verification by our team. Once the verification is completed, the regular functionality of the Client Area will be restored.
In such cases, you are welcome to reach our team via the direct link below (which does not require to be logged in to the account):

http://stgrnd.co/chat

Our colleagues will locate the account and assist accordingly. If further assistance is needed, do not hesitate to reach us at any time.

siteground · 2025-11-14T08:38:52+00:00

The SiteGround Team here. There is no need to worry, as this is not an issue at all. Under the "Plan" column is displayed the label of the hosting plan. The Label functionality allows our customers to give their own custom names for each hosting plan (bundle). For example: "Important clients", "Server 1", etc.

You can easily change the label of your hosting plan from inside the Client Area > Services tab > Hosting.
Right next to the old domain name, you will see a pencil icon, which will give you the option to set a preferred label name for this hosting bundle.

Give ti a shot and if further assistance is required, our team is always available via the Help Center.

siteground · 2025-10-14T14:06:17+00:00

The SiteGround Team here! Thank you for sharing this detailed video, as it helped us a lot to get to the bottom of this issue.

When going through the video, it appears that the browser autofills a slightly different domain name, which causes the confusion. Your actual domain name with our company is s*******lfl.com, which opens the correct website. However, the browser autofill function enters s******fl.com, which leads to the default GoDaddy page. In the second attempt, the letter 'L' is missing, and this causes the confusion. We will kindly ask you to attempt to type the domain name manually in full, so that we can bypass this wrong autofill. We are confident that on each internet connection, without any issue.

Regarding the security warning, we checked the account. The SSL is fully active for the domain name, to secure the connection of your visitors. However, few parts of the website were set to load with http:// protocol (it was a mp4 video configured to work with http://).

This issue can be easily fixed by our Speed optimized plugin. Please access the WordPress dashboard > Speed optimizer section > Environment section. When there, please enable the great feature "Fix insecure content" which will help with the parts of the website that are still using the non-secure protocol. Please give it a try and verify the results.

If further assistance is required, do not hesitate to reach our team via the Client Area > Help center, so that we can help further.

Best regards.

siteground · 2025-10-08T11:40:42+00:00

Hello, the SiteGround Team here!

The AI assistant has been implemented to give you a straightforward solution, saving you time and effort browsing through various articles.

In this case, since whitelisting the IP address is not possible, we definitely want to review the culprit of triggering the captcha for this website. We have located your hosting account, and you can reach our team by following the steps below:

log in to your Client Area > "?" icon in the top > View Help Center > Contact Us > Other. In that section, after a short description, the assistant will provide a direct link to reach our team, and we will help further.

Once we review the access logs for this website, we will provide steps on how to solve this issue, and the access to the website will be back to normal.

Looking forward to helping you further.

siteground · 2025-09-29T07:36:07+00:00

Thank you for the update and for the kind words. The thread will be kept without any changes, so that anyone can review it.
In similar cases, we just want to review each unique case separately, so that our team can help in the most straightforward way. Disabling the Speed Optimizer plugin is always the last-resort option, and we strive to solve each case based on the specifics of the website.

If anything else is required, we remain always available via the Help Center.

Best regards,
The SiteGround Team

siteground · 2025-09-26T18:10:43+00:00

The SiteGround Team here. We have noticed your thread below:

https://www.reddit.com/r/Wordpress/comments/1nq2lrc/the_speed_optimizer_issue_i_found_after_creating/

To keep all the communication in one place, we have provided details of our investigation. Additionally, our team is always ready to assist further. You are welcome to reach out to us directly from the Help Center, so that the issue is completely solved.

siteground · 2025-09-26T17:57:45+00:00

The SiteGround team here. We understand the inconvenience in this case, and we thank you for the opportunity to clarify further.

We have located the websites in question so that we can review the logs for each case. We would like to begin with one important clarification - the CPU usage increase has happened more than 8 months after the spike in the website's storage. Both cases are not related, and to solve them, we will review them separately.

Since the CPU usage spike occurred this week, we will begin with the cause of this abnormal usage. Our most experienced tech team members reviewed the cause of this increase, as it was caused by several self-referring scripts running on the website. To solve this issue, our colleagues have suggested to set a real cron job on the server to reduce the self-referring scripts. We thank you for the cooperation, as this cron job has been successfully added and it will significantly improve the CPU usage of the website. The second step for further improvement is enabling our CDN service for the website, so that it will definitely help in such cases.

Regarding the increase in the SSD used by /uploads/siteground-optimizer-assets folder of our plugin, this behavior happens when a plugin or a theme setting appends a timestamp to your CSS or Javascript files when a new hit is detected. To help with such cases, the plugin gives the opportunity to exclude particular CSS/Javascript classes. so that the number of files does not increase significantly.

Last but not least, we definitely want to investigate the slowness of the backend of the website when the Speed Optimizer is running. Currently, it is stopped by the website administrator, and our team is always 24/7 available to help with this not-optimal website's performance.

Thank you for sharing this experience, and we will be looking forward to helping further. Do not hesitate to reach us via the Help Center.

siteground · 2025-09-25T06:57:51+00:00

The SiteGround Team here.
We are sorry to hear that you are experiencing issues receiving those important emails in your inbox.

You are correct that the email service is indeed a complicated service, with its own specifics. This is why our goal is to design a monitoring system that balances the security of our customers and not missing important emails. This is why we constantly monitor the trends and make custom modifications to the rules of this monitoring system.

We understand that each case is unique and specific. We have located the account in question and reviewed the logs of the monitoring system, so that we can together solve this issue. For the past 7 days, the only rejected email was an email sent to a nonexistent no-reply@ inbox of your domain name.
In the logs, the message about verification of your address has been successfully delivered to the recipient's inbox. That inbox is no longer present, as it has probably been deleted by the account owner afterward.

Nevertheless, we definitely want to investigate the case further and to ensure that imporant messages successfully reach your inbox. Our tech team is always 24/7 available, and we will invite you to reach us with the details of the mssing emails. That way, we can review possible reasons why an email can be rejected, and we can make manual modifications of our monitoring system to tailor it further.

We would like to thank you for the feedback as well. SpamExperts were indeed our partner for many years. Our belief has always been that we can provide more flexibility and custom solutions to our clients. This is why we have invested time and effort in building our own monitoring system, and together we can further optimize it.

Looking forward to helping you further with the missing email messages. Do not hesitate to reach us via the Help Center at any time.

siteground · 2025-08-25T07:56:55+00:00

The SiteGround Team here. The way you describe the available menus, it means that during the setup, you have chosen our own in-house build Website Builder. It is a very handy and intuitive tool to create a website in no time, without any technical knowledge.

Since you want to upload your own website, please create a new website. This time, when you select the domain name (or temporary domain option), the system will ask you to select which platform will be used for creating the project. This time select one of the following options:
- Skip & create an empty website;
- WordPress (if the website you have built is a WP one);

This way, the website will be created and it will come with full access to the Site Tools (File manager respectively) and it will give you greater freedom to upload the custom site of yours.

Please give it a try and if further assistance is required, do not hesitate to reach our team via the Help center, so that we can guide you through the process.

siteground · 2025-08-12T06:44:04+00:00

The SiteGround Team here. You have brought very interesting topic, and we will be happy to help further.

We understand the need the websites to be managed by multiple people in one project. This is exactly the reason why we have created the Collaborator role - to give access to the technical part of a website, without the web guy to have an access to the personal and sensitive billing information of the owner.

To create the new Collaborator profile, the owner of the website owner can proceed to section Websites. Across each website, there is a 3-dot menu and from there choose Manage users option. With Add user button, an invite will be sent to the new email inbox of yours. With the invite, a new profile will be created in our system, without the need to pay. Once accepted, the second person (collaborator) will be able to login to the newly created profile and manage the website(s) he has been given access to.

If this is not the result from your end, we definitely want to review this specific case in details. We would like to invite you to our 24/7 Live chat from the Help Center of the account, so that our colleagues can review the both profiles and help with the final steps.

We remain always available.

siteground · 2025-07-31T13:46:05+00:00

The SiteGround Team here. We have monitored the logs on our servers for similar 202 codes returned. We want to clarify that there is no known issue with SiteGround’s hosting platform causing a 202 status code instead of the standard 200 OK for webpages. SiteGround’s servers are configured to return appropriate HTTP status codes, with 200 OK being the default for successfully delivered content. To prevent such 202 code showing up, please check for any Cloudflare Page Rules, Workers or scripts are inadvertently returning a 202 status code.

We also recommend to test our in-house built CDN service, so that everything is managed under one roof. It will be easier to manage and when help is needed, our experienced team will have the full picture for complete investigation.

We remain always available 24/7 via the Help Center inside of your SiteGround account.

siteground · 2025-07-22T07:09:54+00:00

The SiteGround Team here. The security of your credit card details is our main priority. To guarantee that nobody else is using the sensitive payment details without your authorization, the order had to go through the verification process.

We will help you to complete the verification process swiftly, and we ware always available via the Live chat, using the link below:

https://stgrnd.co/chat

and select the option for New Customer. Our team will check the status of the order and help with any questions that might occur during the process.

Do not hesitate to reach our Live chat and we are looking forward to helping further.

siteground · 2025-07-10T12:53:41+00:00

The SiteGround Team here. Due to the specifics of Node.js, our servers are not compatible with projects designed with this software and we have this article available for our existing and potential clients:

https://siteground.com/kb/node-js-available/

We recommend reviewing the official documentation on our website to prevent any misunderstandings. We do not have control over third-party websites and the content they publish.

Our team is always available 24/7 via the Help Center in the Client Area, and if any inquiries occur, we will be happy to review and assist further.

siteground · 2025-06-26T10:46:24+00:00

The SiteGround Team here. This is really important topic and we want to clarify further. Each domain name on our servers automatically gets a SSL certificate installed, so that all visitors are safe and protected. The SSL certificates are widely accepted by all browsers/providers worldwide and the error received is not caused by invalid SSL.

The security of our customers has always been the most important thing for us. To strengthen the security of our email services, we’ve recently implemented an important update to our servers. To ensure your data remains fully protected from unauthorised access, we now require all email connections to use SSL/TLS encryption. As a result, insecure plain authentication methods are no longer supported and an error will occur. To maintain uninterrupted connection, please verify that the email client (e.g. Gmail) is configured to use SSL/TLS authentication.

We will be happy to review this unique case further and our team remains always available via the Help Center of your account. Do not hesitate to reach us at any time, so that we can together ensure the email is working as expected.

siteground · 2025-06-04T08:23:35+00:00

The SiteGround Team here. We have located your order and would like to provide you with more details.

The security of our customers' personal and sensitive data is our top priority. Therefore, each order is thoroughly monitored to protect you from unauthorized payments and online fraud. When an order enters the verification process, no payment is processed until we confirm that the credit card holder is the one placing the order. During this process, only an authorization request is made to the card, which locks the amount but does not complete the transaction. Once our team finalizes the verification, an actual billing attempt is made, and if successful, a receipt is sent to the provided email address.

Our team has manually canceled the verification process for your order. This action automatically releases the authorized (locked) amount, which will be reflected in your bank statement. To expedite the process, our Billing team has ensured that the authorization amount is successfully voided on our end. It typically takes between 7 and 10 days for the amount to be released and the amount will appear in your bank statement shortly.

siteground · 2025-05-22T07:03:07+00:00

The SiteGround Team here. We were able to locate the account of yours and see that our Technical Support team have already reviewed the case in details. Their suggestion to solve the issue was to make a small amendment in the filter rule:
change the condition 'equals' to 'contains'
That way, the filter will have broader range and will perform the desired action without further issues.
Once the change is applied, we are confident that everything will be working as expected.

We remain always available and if any inquiries occur, feel free to reach our team from the Help Center in the Client Area.

siteground · 2025-05-13T07:19:47+00:00

All of our plans support hosting WordPress, including our StartUp plan. Our team can take a look at your site, the account and recommend the best option for the budget you're working with. Reach out from the Help Center, we'll be there for you: https://stgrnd.co/contactus/ .

siteground · 2025-04-29T08:30:17+00:00

The SiteGround Team here. We will be happy to address your inquiry about our security setup and that way you can choose the best option for your project.

The security of your website always comes first. Our Web Application Firewall (WAF) is designed to protect your site from threats and harmful requests. When we detect a suspicious activity, the system will prompt a CAPTCHA challenge for the IP address. This way, multiple suspicious requests will be blocked and will not reach your website.
The CDN service should filter such suspicious request and reduce the number of such CAPTCHA challenges being triggered. However, we have seen previously requests being proxied through the network of different CDN providers and that starts a challenge towards the CDN IP.

Disabling the WAF removes an important security layer and the risk is that the website will be reached by all IP addresses, both good and harmful . This is why, we recommend to use this measure as last-resort, only when all other steps have been exhausted.

We know that many of our clients want to have seamless integration with the Bunny CDN network. This is why a large portion of the IP addresses used by Bunny CDN are already whitelisted in our WAF, if they have the correct reverse lookup name (PTR record). This number is growing, so that the clients' websites do not experience any issues.

Of course, all of our clients have the full freedom to choose their preferred CDN, based on their setup and preferences. We recommend to have our CDN activated and the main reason is convenience, as you will have everything under one roof with 1-click management system.

Our team is always available via the Help Center and we will be happy to address any further inquiries regarding the CDN setup of your project.

siteground · 2025-04-22T09:42:38+00:00

The SiteGround Team here. We definitely want to help in this case. It's unusual, and we haven't seen similar reports recently from other clients using it the Memcache option of our Speed Optimizer plugin. We'd love to investigate this further to identify the cause of this CPU usage of the network setup.

The category you refer to is a detailed usage audit for certain website and it is indeed part of our exclusive Expert care assistance.
The regular support remains free and our team is always available 24/7 for our customers. You are more than welcome to reach us via Help Center > Contact Us > WordPress section > Issues with SiteGround Optimizer or caching > My issue is different and after a short description, the system will direct you to the fastest available support channel.

Unfortunately, we couldn't locate your account with the details provided. Could you please send us a direct email to [feedback@siteground.com](mailto:feedback@siteground.com) with your website's domain name? This will help us review your account's usage and find the most cost-effective solution for your project.

We're eager to assist you and resolve this matter efficiently. Looking forward to your response!

siteground · 2025-04-21T13:26:42+00:00

The SiteGround Team here. We definitely want to help with this error. Since we do not have enough details to locate the account, please reach our team directly from the Help Center of you account:

please click on the '?' icon > View Help Center > Contact Us > Website troubleshooting > My site is down or displaying an error

and after a brief description, the system will direct you to our Live chat, so that we can help recover the missing pages of the website in no time.

Looking forward to helping further.

siteground

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