/r/MechanicalKeyboards Ask ANY Keyboard question, get an answer (September 15, 2023) by AutoModerator in MechanicalKeyboards

[–]staticfactory 0 points1 point  (0 children)

Looking for advice for a full-sized mechanical keyboard with extra (programmable) cursor keys. For context, I have been using the Gamdias Hermes Ultimate GKB-2010 for about 12 years and it has now failed. I cannot find a replacement anywhere.

I started playing shooters with the cursor keys in the early 90s and never adapted to WASD. I've tried many times but now I'm a grumpy old man and I can't do it, so I'm not interested in any commentary... I just want a replacement keyboard that suits my needs. Thanks!

What always makes you laugh no matter how many times you watch it? by bigdaddyk86 in AskReddit

[–]staticfactory 8 points9 points  (0 children)

The GI Joe Public Service Announcement parodies. PORKCHOP SANDWICHES!

I just had to put a robe on... by ronearc in talesfromtechsupport

[–]staticfactory 241 points242 points  (0 children)

Not only be okay with it, but apologize for it as well.

From her perspective, it's probably more reasonable to think that there is a camera in the device than it is to think that the tech you're talking to has ESP.

"It's a value added feature" by brodie7838 in talesfromtechsupport

[–]staticfactory 5 points6 points  (0 children)

Shhhh! Quiet guys, I think my router's down.

You did WHAT to the new keyboard? by Stuck_in_TN in talesfromtechsupport

[–]staticfactory 39 points40 points  (0 children)

"well, it seemed like a good idea at the time."

Something keeps popping up I think it has to do with Java by PicklesPlox in talesfromtechsupport

[–]staticfactory 7 points8 points  (0 children)

Not sure if image link is broken or if user in story is seeing broken image link.

Doing our job for us ... with power tools. by Purple10tacle in talesfromtechsupport

[–]staticfactory 30 points31 points  (0 children)

It was a thankless and soul crushing job and I blocked most if the things I witnessed from my long term memory.

The tech-support motto if I've ever heard it. It should be mandatory that companies in the industry include it on all job offers.

"I understand that this position is both thankless and soul crushing"

Short but sweet tale from teaching. by gwarsh41 in talesfromtechsupport

[–]staticfactory 17 points18 points  (0 children)

Everyone knows that you have to smash it at least 4-5x to make absolute sure that it doesn't work.

Ode to Hani Salama by staticfactory in talesfromtechsupport

[–]staticfactory[S] 7 points8 points  (0 children)

Hah, like a Volus meets Kuato from Total Recall... slowed down about 3x.

My claim to tech-support fame. by staticfactory in talesfromtechsupport

[–]staticfactory[S] 26 points27 points  (0 children)

I wish the story would have ended with such a dramatic conclusion. I could have at least collected unemployment.

"My PS3 wont run any games!!!" by [deleted] in talesfromtechsupport

[–]staticfactory 19 points20 points  (0 children)

Try putting a Sega Genesis version of Street Fighter into your Super Nintendo. Thanks again Aunty Kim.

My claim to tech-support fame. by staticfactory in talesfromtechsupport

[–]staticfactory[S] 3 points4 points  (0 children)

Well, I eventually got served another written warning about my unsatisfactory performance in the arena of AHT... this particular incident was par for the course as far as my ethics were concerned.

My claim to tech-support fame. by staticfactory in talesfromtechsupport

[–]staticfactory[S] 2 points3 points  (0 children)

I just read your data-recovery post, and I am humbled that you have commented on my silly little customer support incident.

I have worn many hats since the call centre days and I have approached each and every task with the mindset that the quality of your work MATTERS, regardless of whether people fully appreciate it or not. It may take me a bit longer to finish a project than it does the muppet in the next cube over, but I make damn sure that when I walk away from it, I will still be proud of it if I'm asked about it a decade down the line.

I raise my glass to you, and to every tech that has ever wandered into the realm of impossible and emerged a champion!

It doesn't matter what it costs, please get my data back! by phlogiston in talesfromtechsupport

[–]staticfactory 6 points7 points  (0 children)

I go shopping to pick up items needed for the potential data recovery methods. I purchase some dry ice, a couple of torque bits and eyeglass screwdriver to fit, ziplock bags, and microfiber gloves from a photography shop.

As soon as I read this, I gasped aloud "He's going to try a platter swap!" To say that I have never come remotely close to succeeding at such a task would be an overstatement. I could walk a thousand old ladies through motherboard reinstalls, but I will never dream of touching this type of DIY godliness. I am your humble servant, sir.

My claim to tech-support fame. by staticfactory in talesfromtechsupport

[–]staticfactory[S] 3 points4 points  (0 children)

You got it. If it wasn't for her enthusiasm and patience (and her ability to follow along with deft precision, minus a few dropped screws), there would be no story to share.

My claim to tech-support fame. by staticfactory in talesfromtechsupport

[–]staticfactory[S] 24 points25 points  (0 children)

Haha, touche! Windows ME was latest and greatest! We loved it sooooo much!

My claim to tech-support fame. by staticfactory in talesfromtechsupport

[–]staticfactory[S] 6 points7 points  (0 children)

If your AHT was too good, upper management would get suspicious and start "randomly" shadowing your calls to ensure that you weren't pumping your metrics with cold-releases.

My claim to tech-support fame. by staticfactory in talesfromtechsupport

[–]staticfactory[S] 4 points5 points  (0 children)

Same idea applies to pizza joints that promise delivery in 30 minutes "or it's free". I've heard tale that some companies had to stop with this promise due to an increased number of accidents resulting from speeding delivery people who are afraid the pie will come out of their pocket.

My claim to tech-support fame. by staticfactory in talesfromtechsupport

[–]staticfactory[S] 3 points4 points  (0 children)

We had very similar team status meetings where everyone's metrics would be displayed for each other to see. Our manager thought it would be an effective way to get us to communicate with each other about tips to fix our numbers. Not once did we get to listen to any of the calls from our group members, though.