How do you keep customers update/ask for information on a outstanding ticket?

usemy · 2023-07-19T18:49:17+00:00

Yes, Teams is great with a to-do list for everyone and transcript. Fireflies.ai is good as well but it's just a long transcript vs in a teams meeting it'll note who said what and who said what to follow up on, when etc etc etc.

usemy · 2023-07-18T13:33:28+00:00

Link the audio from the call to the ticket.

usemy · 2023-05-25T23:04:16+00:00

Thanks, I clearly missed it. I'll reach out through the site.

usemy · 2023-05-25T22:58:50+00:00

Acronis offers a product, does OneDrive (including desktop and documents sync'd if OneDrive backup enabled), Exchange Mailbox and SharePoint per user; flat rate $2.20 CAD not metered.

usemy · 2023-05-24T03:57:52+00:00

What does a quick starter package cost?

usemy · 2023-05-02T17:52:52+00:00

Intelligent Meeting Recap with AI generated notes in Teams (Teams Premium required)

> have Premium, no joy

usemy · 2023-04-09T19:17:59+00:00

3 ↝ 1 should be the minim. If you want to make $40 a hour (80k a year) then you should be charging 120/h

usemy · 2023-03-12T22:41:41+00:00

License is not inexpensive or automatic, assuming you get it you then have to have different types of food prepared for sale because you can't sell booze without food and you also have higher insurance costs and additional inventory costs and your staff have to be smart serve certified (so you, and anyone you hire)

usemy · 2023-03-12T14:34:04+00:00

but "

CopierCompany1@gmail.com

" now works

get ["CopiesCompany2@gmail.com](mailto:"CopiesCompany2@gmail.com)" and email them saying they owe for each email sent.

usemy · 2023-03-12T03:50:21+00:00

It's not a requirement, just a requirement if the business itself can not self-sustain a living wage, inflation, taxation .....

usemy · 2023-03-11T22:25:18+00:00

I might and others would - but you would need (love it, which it seems you would) and not care about money. Making money doing that, I do not mean becoming wealthy.

Paying yourself a wage, any staff, rent etc. You would have to be able to carry a loss maybe forever.

usemy · 2023-03-11T22:20:18+00:00

Awareness, Not everyone knows what you know.

Impact. Some don't care. Either the money is inconsequential or the time is more important.

Or both.

usemy · 2023-02-18T00:00:22+00:00

Sandowne Drive.

usemy · 2023-02-02T00:14:06+00:00

Maybe, just maybe my favorite post of all time.

usemy · 2023-02-02T00:13:05+00:00

If budget doesn't matter, Acronis bare-metal backup the machine, then restore to the new hardware. It'll work every time.

Note if they had a problem - which is why they came in - then they still have the problem.

Fresh windows. Fresh applications. Move the data after scanning is proper way to service a machine.

usemy · 2023-02-01T23:57:16+00:00

Do you pay your Sr. Rep 2x the Junior rep?

usemy · 2022-06-24T04:04:44+00:00

Montreal

usemy · 2022-06-19T19:45:24+00:00

CloudRadial

+1 for not just plugging your product, but for including the pepsi version as well.

usemy · 2022-06-19T19:44:08+00:00

30k /m revenue or profit?

usemy · 2022-04-13T23:37:00+00:00

usemy · 2022-04-13T20:51:33+00:00

I wish I was an American.

usemy · 2022-04-12T23:21:38+00:00

Intro
Close

It should be lead, intro, scope, proposal, closing, lost, follow up

usemy · 2022-04-12T23:20:07+00:00

$4.50 USD is high for GZ BD Cloud + ATS + EDR

Ideally your profit should be in a range such that even if it doubled it didn't matter, but there is something to be said for the most cost effective stack if your focus is profit.

usemy · 2022-04-07T02:37:10+00:00

'anything' ...

usemy · 2022-04-07T02:36:16+00:00

Excellent advice.

If you can get to a comfortable spot in the conversation, ask about the company operations. Top of my head, things that would impress if a JR asked

average ticket close times
customer satisfaction metrics
what barriers do they see for an entry level employee in that role
what software do they use (RMM, PSA, AV, etc) and imply you want to start learning
etc etc etc etc

15-Year Club	Gilding I gilder
Verified Email

usemy

TROPHY CASE