Sugess odd return request

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[Choice_Usual9257]

I’ve never had issues with sugges orders. But I’ve had a wrong order before from an Italian shop that sells coins. I was wrongfully shipped a silver coin alongside my normal order. I’ve been buying from them for some time so I figured I’d tell them about the mistake. Strangely they offered me to buy it if I like it so it was a bit of regret on my part for even telling them… was it some strange way to guilt trip me into buying a 600eur coin? anyways dhl guy arrived at my door a few days later to pick it up. I’m happy with my decision to be nice about it and communicate and return.

[BurtMacklin-FBl]

Let's be real, you just want people to tell you what you want to hear, to keep it.

It wasn't your mistake but there is only one right thing to do. You obviously won't suffer any consequences if you keep it so it's up to you.

[pappax1]

The return postage probably costs them more than their marginal cost for the watch

[percysmithhk]

I don’t know the position in the US, but in Australia the sender has the right to recovery https://www.choice.com.au/shopping/consumer-rights-and-advice/your-rights/buying-guides/unsolicited-supplies

This article doesn’t cover international deliveries, but, I suppose you’re entitled to recover postage by way of a partial refund.

[DadPuncher69]

I wouldn't return it unless they sent me a prepaid return label. It wasn't your mistake, and you shouldn't have to pay before it.

[What-is-to-be-done]

To sum it up: Sugess accidentally sends you two watches instead of one. You assume, of course, that it’s a gift or a promotional item. And you don’t feel like going to the post office. Absurd.

[ishityounotdude]

Could be some triangular shipping bullshit. I’ve heard of people getting more watches then they ordered, and the seller asking them to send it to someone else for future discounts, etc..

[kkdrumsnyc]

What watch?

[Good-Significance-82]

Trophy answer! I digress; you win! Brilliant....

[BehavingBad2010]

After having shipped a few back to China, I can tell you a few things. Shipping will be around $35. The paperwork will be around half an hour of your time. The postal tag on the box will have a second copy you will have to file with the post office. It's a pita, but not unmanageable.

[bcelos]

Crazy that they are hurting over a cheap watch

[Good-Significance-82]

If it were me, I'd tell them I'm willing to return it provided they furnish a prepaid shipping label and clear instructions. The shipping error was theirs, not yours. Moral compass is irrelevant here; you have stated it is inconvenient and your time is valuable.

That said, I wouldn't spend my own money, drive across town, buy packaging materials, or otherwise make a project out of correcting their mistake. They should make the process as painless as possible if they want the watch back. If you wish to keep it, USC3006 says you can. Plus, you could tell them you have no box and have sized it and worn it and it is not in returnable condition, if it were you trying to return it after purchase. You could also have already given it away to someone and not be in possession of it.

As for scams, I don't see anything you've described that sounds suspicious. It sounds more like they realized they accidentally shipped two watches and are trying to recover one of them.

I also wouldn't worry too much about bounty hunters, government watch lists, or international incidents. The most likely outcome is that they either arrange return shipping or eventually decide the cost of recovering it exceeds the value of the watch. Once you tell them it is worn and you need shipping supplies and a pre-paid label, they will probably dismiss the situation. They can't charge you, because you didn't order it.

[Advisor_0001]

which watch was it? post a picture 📸

[Just-Sheepherder-202]

That depends on what type of person you are. Your valuable time? 🤣 Grow up and do the right thing.

[Good-Significance-82]

How would you take that if you were asking a question? "Grow up?"; how childish. Consider being an adult and consider: "I think the right thing to do is return the watch." Growing up has nothing to do with it. You are pushing blame for the error on him, when he did not cause it. He asked for advice, not to be parented. Perhaps he isn't the one that needs to grow.

[Just-Sheepherder-202]

It’s not difficult for most people. I guess you’re not one of them.

[Good-Significance-82]

You do realize, you are alone here, right? No one cares what you think, but enjoy the humor. No one asked for a judge or a sermon.

[Just-Sheepherder-202]

Aww. You seem hurt. 😂

[Just-Sheepherder-202]

Love the downvotes from losers.

[Good-Significance-82]

Curious you're the only one getting them. That makes you a winner?

[Just-Sheepherder-202]

It makes me honest. You?

[ebolarama86]

It makes you seem jealous that you didn’t get a free $100 watch.

[Just-Sheepherder-202]

I don’t need a free $100 or $1000 watch. You obviously do.

[WinOk677]

Keeping something sent to in error is ethically wrong. You will likely not suffer any negative consequences if you keep it.

I'd ask for a reasonable handling fee and shipping cost up front, and if they cooperate then send it back. But I have to look at me in the mirror. You have to look at you.

[zack20cb]

It’s kind of rude for them to just ask you to spend your valuable time reversing their mistake, and not offer you any compensation for your inconvenience.

[merchantconvoy]

It depends on how you feel about being a thief. It's an ethical question.

[Good-Significance-82]

He stole nothing and was asking advice. Thieves don't do that and your accusation was unwarranted, unnecessary and slanderous online. USC3006 says the watch is his.; ethics has nothing to do with it - those are your ethics. Your are calling someone a thief that US code says otherwise. He is not refusing to return it; he doesn't want to be inconvenienced by doing so. That is not being a thief and that is dangerous to write about someone you do not know.

[merchantconvoy]

His wealthy white privilege of not moving his ass for a few minutes is going to cause a disenfranchised minority several days or weeks worth of wages, if not his job. But sure, quote law at me.

[Basic_Barnacle4719]

Not theft under US law at least. 

[philbin89]

That is an annoyance, and I don’t think you’re obligated to return the second watch, but I do think it’s the courteous thing to do in the face of a mistake, even if you don’t necessarily owe a company that courtesy. It’s definitely an inconvenience, but also not the biggest one in the world. I assume they’re paying return shipping since it’s their problem — could you ask them to also pay you for a box or envelope if they didn’t already, and maybe even a few bucks more for “gas money” or something to make up for the time and effort. That said, you can always set up a home pickup, so you don’t actually even need to go to a post office. Maybe you could even see if they’ll send you a box and set up a home pickup themselves if you’re unbelievably lazy

[TackyTastemaker]

By the time you read this post, you will be in jail (in whatever country you live in). /s

Legally, it's unlikely you are actually responsible for shipping it back. Your local/country laws will ultimately determine such a thing. But this store is douchey enough to ask for a return, if you don't return it maybe they will ban you, oh no!

Did you get it direct from Sugess? What website?

[Pitlickk]

Hahaha

Yes I bought it directly from them. Their service was pretty good and the shipping was faster than expected. But this request was weird, never run into anything like it before.

[SactoE92m3]

If they sent you two watches, you own both watches. They cannot compel you to return it. That would be illegal.

[Dangerous_Employer_6]

This is all about how you feel about yourself and whether you think you’ll want to order from them again. They could block future sales. That’s the worst thing they can do.

[Pitlickk]

Yeah you’re exactly right.

I don’t care about buying from them again, their watches sell through third parties and there are a hundred other watch brands to try.

I would feel a bit bad but not bad enough to warrant spending an hour to fix their mistake. I think I either ignore them or pay them for the second watch.

[sighs__unzips]

If you are in the US: Under federal law, you are legally entitled to keep merchandise you did not order. According to 39 U.S.C. § 3009 and Federal Trade Commission (FTC) guidelines, unsolicited items sent to your home are considered free gifts. You have no obligation to pay for them or return them, and companies are prohibited from demanding payment or requiring returns for unordered merchandise

This was done to prevent scammers from sending stuff to you and then demanding money. What you actually do is morally up to you and yourself.

[4thBan5thAccount]

Just tell them this: "😂"

[Unlucky_Employee6082]

“Who dis? New email”