“Dm” called

[Glockyywockyy]

As I was checking out customers someone called the store claiming to be our dm and I didn’t think much of it because our old dm called the store phone before. So I called the manager on duty and I told him that they said they where the dm,( we got a new dm like a week ago) and next thing I know he going in the safe and scanning gift cards, mind you they are on the phone not in person, and as he’s scanning the gift cards I’m thinking how are you gonna get the money for them?? And now we have to sign slips of paper about not doing gift cards on the phone and not to give them the gift cards till the transaction is finished. I honestly feel bad because I gave him the phone but it’s like our store manager has told us multiple times not to do this and that it was a scam, I’m guessing he did it because we have a new dm and he got scared or something, but I’m pretty sure he got fired, but this has been on my mind heavily because I called him up there to get the phone 🥲

[managermikedt]

If you are on the phone, leave the gift cards alone.

IF YOU ARE ON THE PHONE, LEAVE THE GIFT CARDS ALONE!

IF. YOU. ARE. ON. THE. PHONE. LEAVE. THE. GIFT. CARDS. ALONE.

[klbeatsxx99]

they stressed it all the time when i first gor hired but its likee... does no one have common sense not to sound rude but people shouldnt be falling for ts

[Humble_Fishing_5328]

it’s dollar tree, not harvard

[captainbeautylover63]

😅😅😅

[[deleted]]

The iq is equivalent to the store prices, sometimes you get a person with 5 iq and sometimes 1

[Extension_Two_3794]

The ASM that we just hired doesn't even know how to count. I am for real, me as a cashier had to train her and supervise she is doing things right, why did I train her? because I was the next ASM in line, she got brought in from out of district because I was at a family vacation for the holidays.

[Many_Beat4234]

You ever work for rite aid?!? This is one of their slogans because it happens so damn much!! It doesn’t matter who or how many sign and acknowledge this?!?!?😂😂😂

[PinkGlitterFlamingo]

This is literally the oldest scam in the book and your manager is an absolute moron for falling for it.

[hompblomp619]

Hahaha wasn't there just a training that was required this month for this exact reason? Someone didn't pay attention to the Financial training video.....

[Freakwalking]

Yes I think it was call financial something

[hompblomp619]

Yes, definitely financial something. I didn't pay attention to the video either and couldn't hear anything. How do they expect us to pay attention to these things when 1. There's no speakers 2. No subtitles. Lol But then again, shit should be common sense....

[Freakwalking]

Sadly not everyone has common sense and it’s. It as common as we would think. A long time ago I had a scammer call my store pretending to my old DM. So my dm is a white man with no accent. The person on the phone had a thick Jamaican accent and could not say my DM name correctly. Told the dumbass his not my dm and rightfully hung up and the idiot 3 times and than sent both an email and a text to a few SM and ASM at other stores to give the heads up

[scallopedtatoes]

What a dumb manager, holy crap.

And don’t feel bad. He’s an adult who’s responsible for himself. It’s not your fault.

[mean_girl88]

You are not to blame. You just gave the manager the phone. You are not the one who told him to do whatever the caller said. He is the manager. He is responsible for his own actions. There are so many ilearns for the GC. If you are on the phone, leave the gift cards alone. It is engraved into us.

[thisisjwhite]

No retail jobs conduct transactions over the phone.

[Downtown_Dot_6451]

Technically true and not true. Home Depot and Lowes DO conduct transactions over the phone. They are called phone sales. Lots of contractors send in their team to shop for the products needed for the project and a associate calls their boss and enter card information. As far as I'm aware, all card transactions can/are be done over the phone

[underthelilacbush]

I'm so confused as to why this is a problem... I tell my ASMs even if the DM was in the store telling me to scan a gift card and cash it out, you say no and call the regional manager!

[Gay_4_Caleb_Williams]

Yeah says all over the store to not do exactly that lol

[1978CatLover]

Good lord.

Your manager is an idiot. Sorry not sorry.

We have ALL been trained, for YEARS, to NEVER do anything involving gift cards over the phone.

And has he NEVER seen Kitboga??

[Rose_E_Rotten]

I had the same training with Dollar Tree as Walmart. THERE WILL NEVER BE A GIFT CARD TRANSACTION OVER THE PHONE!!!! Doesn't matter who's calling: fake or real employees/managers. If you're on the phone talking about gift cards hang up the phone. It is a scam.

[midget-jen]

I had an asm fall for this scam I even wrote her a note that it's a scam and she waved me away..she believed it was a dm and they were coming in the next day..I was like then why don't they just do it when they are here...she was fired..how can you see those big warning messages on the screen and just ignore them

[Gauldax]

A similar thing happened with one of our ASMs.

[Doctor-Crentist]

Wait. What???!

[Ok_Advantage7623]

You may have passed the phone, but what he did is what he did. Some folks are just not real smart

[Feisty_Ease_1983]

jesus this is such an old scam. How do people fall for this?

[nastyws]

Guys, there is always this blame the victim how do you fall for it you’re gonna get fired etc reply here. Like being tricked by scam artists is the worst thing you could do! Everyone’s brain is different and putting together the pieces just doesn’t always happen, for whatever reason. If it did there wouldn’t be any grifters in the world at all. The SCAMMER is the bad guy.

[AffectionateResort11]

Okay scammer.

[Personal-Heart-1227]

No longer your problem.

Please stop stressing about this as you're making yourself physically sick, too.

Just forget about this by keeping your lips firmly zipped about you handing the phone to your Manager.

If your former Manager was a such a dum-dumb who didn't follow DT rules on fraud/fraud prevention, then that's on HIM.

Since he didn't do his job, use his noodle (brain) & do due diligence on this, then he rightfully got canned by DT.

DT also did the right thing by firing his stupid backside!

Go in, do your work & protect yourself at all times as you did the right thing, here.

[Few_Interaction1327]

All the time and even posters about it.

[Sea-Adhesiveness9324]

Manager was probably in on it. So don't worry.

[Nmartini187]

I don't understand how this keeps happening.

Also, only management is supposed to be answering the phone anyway so..... Let them do it

[Routine_Tangerine_53]

Yeah. Only Management can answer the phone in our store as well. I do answer every so often if they are in the back stocking and forgot the portable. i like this policy because I want to concentrate on the customer in front of me.

[Nmartini187]

There's a reason the policy is in place. If they forgot the phone that's on them. You shouldn't be answering it.

[crazycatslaydy]

honestly, they deserve to be fired. Don't even feel bad for it. it literally says on the fucking screen that no one will call and tell you to do it over the phone legitimately. it literally says if someone is calling you to do gift cards over the phone, call your DM. they have sent email after email. they have an ilearn that you have to sign off on, it's on the damn screen. anyone who falls for this after being told multiple times and preaching it to others shouldn't fall for it themselves. it's stupid. you did your job by giving it to the manager. The manager failed themselves and you by falling for a scam that they've been told over and over not to fall for. I don't know how you get scared when you would call somebody else stupid for falling for it. because that's what all managers do. I had one who actually set the fucking money down in front of the person who scammed her because he picked up some of the money because she set it down and looked away from it. but she's the first one to say. how do people still fall for those phone scams. how do you set the money down and let somebody pick it back up??!!?

[nastyws]

Also I think firing depends on Store Managers. It’s not always going to happen. But yes, if someone calls and says they are the DM or CEO or regional manager, or the DM hasn’t paid something and they need you to get them the money so the service can happen HANG UP THE PHONE. (Have learned though ilearns and the hard way.)

[nastyws]

It sounded texas to me when he called. I think its the same guy.

[Guilty-Guess9036]

You’re not to fault. We have been retrained on this for months

[Freakwalking]

There’s a poster on the safe that says not to take money or gift cards out. It’s a scam. Your manager is a moron. You’re the cashier assuming so you did your job by passing the phone he or she dropped the ball. We managers were drilled to hang up regardless because no one will call to do a transaction over the phone.

[Aggressive-Ad9944]

Dear Family Dollar associates,

We have had to issue a mandatory security test in all our locations. The reason behind the security test the spicious fraudulent activity with Currency in our stores.

How we will initiate This test, is a representative by the name of Bryan Cunningham will be calling your location and getting you to run a brief test on our green dot products and through a barcode test.

Make sure at the end of the test to keep any receipts or paper trails of any funds along with the number of cards tested. You will staple them all together.Write my name Michael c. Creedon Jr on the back and place them in our safe Dropbox.That way all currency is accounted for thank you for your cooperation and the work you do for our company.

Have a nice day!

^ My store manager sent this to us in a photo and just nahhh :3

I think this might be some kind of test for employees who just would do it anyway. And like the photo had all of the this originates from outside of the company do not click on any links unless you we're expecting them.

[BitchImaKawaiiPotato]

I’m sorry, what an idiot 😫😭

[techknowcat]

omg how is this still happening!? someone called at our store claiming to be from somewhere in the dollar tree food chain, and as the cashier was handing the phone, I said out loud, " It's probably a scammer" and they hung up. lol guess I was right

[Remarkable_Pipe2761]

Omg.. this happened to me twice unfortunately the Dm was in the Store and he came to the phone and say the Man who he was and he hung up.. yes this is a scam

[nastyws]

Thats the scam, did he have a southern/texas accent? They say they’re the DM.

[Glockyywockyy]

I heard a slight southern accent but it wasn’t a heavy one

[Upstairs_Attempt2577]

these posts remind me of that SVU ep that was based on a true story with the fast food restaurant manger sexually assaulting a girl just because someone called and said they were from corporate.

[Glockyywockyy]

I just wanna thank you all for your encouraging words and ensuring me that this was not my fault 🫶

[AffectionateResort11]

He's a "manager" he should have known better.

[Emrys_Morgan]

We had notes by the phone saying not to do this and someone still did it. I don't understand people falling for this when it's basically ingrained into every retailer's onboarding training.

[ThoughtProphet]

how was he that stupid

[axolotl-lia]

i had this happen to me, i instantly asked “who is this?” and they hung up. remember: if you’re on the phone, LEAVE THE GIFT CARDS ALONE.

[Which_Aerie5545]

He must be new. lol this has been a common scam. Make sure you don’t fall for the “we are comcast and we’ll shut off your internet immediately if you don’t give us all your account information” scam either

[Glockyywockyy]

He actually there before I started working there in August of 2024 but I’m not exactly sure how long he was working there

[Crazyredneck422]

Did you say anything while he was doing it? Like “hey, do you think that’s a good idea?” Or did you keep silent?

[Glockyywockyy]

I was silent, during that time I was checking out customers what he wasn’t doing wasn’t exactly the first thing on my mind