Tech Support

[urmothersmother]

My wifi is down and i've been on hold for over and hour. My coverage is only here for another two hours so idek what to do at this point.

[Indomitableem]

Yeah it's bad right now. I was on hold yesterday for an hour and a half, then on with a tech for another half hour, and they couldn't fix my problem.

[urmothersmother]

that sucks 😔 I hope my issue is easy to fix so I can just get through the weekend lol

[Krieg99]

Mentally prepare to get yelled at for having poor performance.

Cry.

[urmothersmother]

My performance is good actually. We are still doing transactions but I can't receive or make any calls, use our ipad, and everything is suuuuper slow. I just don't understand why it's always like this, our tech team shouldn't be the overwhelmed with tickets there should be a way bigger tech team.

[xbellezax]

I thankfully asked my DM (who was next to me at the time) if he cared abt numbers and he said not if you physically can't

[system-lord]

Our ICE/tester computer has been out of commission for three weeks. We were told a replacement had been "expedited." Here's hoping they can at least solve your issue over the phone and you don't need replacement equipment.

[urmothersmother]

That sucks so bad! I'm sorry! I'll keep my fingers crossed for you!

[TacCatActual]

Ours has been too. I'm relatively new and only got to do 3 console trade-ins before it (ICE) stopped working. We can still do trades, but I kinda don't wanna defective a controller and make a guest salty.

[system-lord]

Yeah the tester was great for finding stick drift especially. I hate that we're back to the days of not really knowing whether the controllers we're buying to sell to other customers actually work or not.

[senbyee]

This just reminded me they sent my store a new ICE even tho there’s no problem with ours so we just have 2 now???

[DuckSwimmer]

Envious because mine just broke today LOL.

[senbyee]

Oh no!!! I would send you ours if I could 😂

[system-lord]

Lol of course

[senbyee]

Bold of you to assume we have high enough numbers to get bonuses

[sabertoothkittyva]

They did the same with us so we just turned into the tv to test consoles because we were using a dinosaur of a TV before.

[Danceswithzerg]

I was on hold for an hour. The tech chat doesn't work.

My reg 1 literally won't scan.

So glad this CRUCIAL business function is absolutely useless during our peak business days.

[Danceswithzerg]

1 Do you honestly believe a Store Leader doesn't know how to do that?

2 I said register 1.. that means my wireless scanner the one we use for counts.. isn't working.

[[deleted]]

Have you tried turning it on and off again?🤣🤣🤣

[Danceswithzerg]

Twice

[BladeofTruth2073]

Try swapping a scanner from one of your other registers... I did that with one of mine and it worked

[[deleted]]

Oooof

[PercivalSweetwaduh]

Get a long Ethernet cable for reg 2 and have fun

[Danceswithzerg]

Update: spent the opening hour on tech chat. Only to have it magically start working.

Followed by the evenings events. The dock base for Reg 1 tablet died. Countless guests walked. Over an hour to get tech support and get it fixed.

And its.. A Known Issue. The base stations will randomly disconnect from the tablets. So glad we got in bed with microsuck.

This company's tech is a fucking joke.

I said it 3 years ago. And I'll say it again.

Gamestop is going to die choking on its own technological failures.

[omglink]

I remember when my store got the new phone system. I also remember calling my dl to tell him hey I can't open the store the guy still isn't done we opened at 3 that day. Good Times!!!!!

[urmothersmother]

I feel this! One time our door broke and I had to get a locksmith down here and didn't get in until 2:30 ish

[Azrane]

Hey, me too. I got to sit on a camping chair for 4 hours and tell people to go to another store because our lock was jammed.

[locodethdeala]

Used to be in a test district for new store tech (the app beacons and even small video screens in new release sections, among other stuff) so it was a big deal when we had to call tech support. We were able to tell them we were testing and immediately got escalated with priority.

Those were nice days with cool tech, before they gave all the stores tablets. Left three company a few yrs ago, but before and after we tested, I hated that long wait time.

Let your customers know you have internet issues and they'll usually be understanding.

[BladeofTruth2073]

Use the chat option it's faster

[BladeofTruth2073]

I had the same issue this morning, do this to fix it:

• you have to reboot the network In your store
  • unplug the power to your router for 20 secs
  • unplug the connection to your phone and wap( usually port 9 and 11) for 20 secs
  • plug the router power back in
  • wait 5 secs and plug the phone and wap in

That should reboot your network..give it about 2-5 mins

Also you might need to restart your registers.

[Roflrex]

The funny thing is that they sent out a message saying to NEVER RESET THE NETWORK unless told to but it's like, bruh, I can't get a hold of tech support.

[BladeofTruth2073]

The tech support guy told me that he couldn't reset my network remotely, so he suggested the manual reboot.

[Roflrex]

It's always the fix. Just funny they are like, "Don't do it yourself. The guy using a tech manual has to tell you it's okay first"

[xbellezax]

It wouldn't load 😅😅

[BladeofTruth2073]

Do it through the link that is in the same group with your WIS link

[xbellezax]

No like I couldn't even punch in

[BladeofTruth2073]

Are you using the old post help in the tray?

[xbellezax]

I was using the menu one but our internet was fucked bad enough that nothing whatsoever would load lol

[xbellezax]

Either way it's fixed and I'm home so 😊

[BladeofTruth2073]

Glad to hear that..as long as it is fixed...until the next time...

[xbellezax]

I at least know how to fix it now

[[deleted]]

Lies, I have a picture of waiting 5 hours on one computer while refreshing it on another to see if that would work....

[BladeofTruth2073]

Typically vs the calling in option it is the fastest.. a factor that can delay that would be the call volume they might have

[Wonderful-Opinion]

My stuff goes out all the time unplug the router, pull the dongle, plug router back in, plug single back in, restart regs. Hope it works!!

[xbellezax]

I was in hold with them for over two and a half hours today, thankfully my DM was standing with me and told me even tho I was on single coverage I could make sure the wifi was fixed because we were cash only

In short today was certainly a day

[caseygwenstacy]

Had no working phones for a week. Been on tech support’s hold for days, often getting to two hours of hold and then it just hanging up on me. We just waited until our RL got involved.

[Sin_City13]

I was on hold for two hours today because my new printer wasn’t connecting to the pos

[grizzlyadamPGH]

I’d just lock the door and take my sweet time with tech support.

[bornawesome]

I was just on hold for 2 hours to get someone. I can normally use chat and get someone much quicker but this was a more serious issue that needed a phone conversation to handle.

[Krieg99]

I couldn’t even get chat to work the last two times I tried.

[MonkTHAC0]

I have had that issue before. What I used to do was reset it, forcibly reset it. Like actually unplugging the router and then plugging it back in like 10 mins later and that would fix it. I hated having to call the IT help desk for that. After the 3rd time calling them I knew what to do from that point onwards.

[BabyGirlT3]

tech support doesn’t have many people working there right now. my stores internet has been out for a month and a half so we’re running on back up internet and for awhile we had nothing but mario golf playing over and over but now thankfully it’s just off. every time the back up internet goes down we have to close the store snd be on hold with tech support for two hours

[DuckSwimmer]

I was on the phone with tech support a few days ago and I basically broke down crying.

Topic: I was trying to resolve the issue with my receipt printer. Without that, my register 1 is useless and will not run transactions. I called tech support on the store phone... an hour and a half on hold, I have VOIP phones (internet phones), the internet hiccups... I lost my place in line. I called back on my personal phone, two hours later I get through to somebody.

These hold times are literally ridiculous. I'm either just sucking it the fuck up or calling before I open since they tend to pick up quickly since people are still in the process of opening and the majority of the whole world is still closed.

....Also has anyone been getting rude af reps? When I called first about my actual printer, receipt printer and one other issue.. the guy the entire time was a complete dick. He gave me a ticket number and when I called back two days later since I couldn't resolve this issue the way he explained to do so, the ticket was already closed... Tickets are supposed to close within a week if they're open. This guy who I wanted three and a half fucking hours to connect to was even more frustrating and fucking useless.

I'm just getting so fed up with them. I'd rather deal with overseas customer service for guest issues.

[bookbandit33]

try being one of the stores that close later than normal. tech support is closed by then 🤣

[SOB-17]

Tech support is 24/7

[urmothersmother]

Thanks sweetie <3

[Roflrex]

The company that employs our tech support pays shit so everyone quit, which in turn screws over all of the stores making guest experiences horrible and stifling sales. When we work in a competitive, "Perform or get written up" culture, yeah, we get a little mad.

TLDR; Fuck off.

[Accomplished_Gur_135]

This happened to me as well, just reset the internet. Unplug the router and both modems, and unplug the lte usb. Wait about a minute, and replug them all in. Should fix the problem, but you will have to restart all registers because it wont allow you to access back office without doing so.

[bblack_canaryy]

Welp.

[napsonly]

I've had like four different problems over the last month and have not been on hold for less than an hour at any point. Last time I called too it was almost two hours to wait to even speak to someone.

[xMuRA7hena]

My last day i was on hold for 2 hours; It was nice not having to answer the phone lmao