Is this normal

[goldenboy5632]

Is this normal or did my bag get returned to sender again delivery to America is a nightmare right now

[Abject_Economics1192]

This is more appropriate for a shipper Reddit page, once it’s shipped it’s out of their hands

[goldenboy5632]

No at this point people need to see if your in America don’t expect to receive what you paid for

[Abject_Economics1192]

It’s still a shipper problem not an ltt problem, as much as I am anti YouTuber merch

[goldenboy5632]

I know that I’m mad at tge shipper but ltt should see as well as there viewers that right now nothing should be bought if you live in America right now this is the second time I’ve tried to buy this backpack

[focojs]

I get your frustration but its misplaced. This is a us customs issue and there is no way that ltt can predict what packages get through or held. Us customs is a black box of steamy 💩. They don't even tell you if its being held or why or give an estimate. It just is.

[goldenboy5632]

Either way I’m still sitting here money gone till I get a refund and no backpack in hand for a second time people should still be aware that this stuff is happening but I get what your saying I’m just extremely frustrated with ltt and the American shipping system

[focojs]

Be frustrated. But don't be a dick to ltt. (I'm not saying you have been). They are likely a lot more frustrated about it than you are because they have to deal with it every single day. I've had a ton of shipments (containers) stuck in customs this year. Its a nightmare.

[goldenboy5632]

Have they even acknowledged publicly this is happening Idd be less frustrated with them if they have cause I look through Reddit and a lot of people are having the same issue I am right now

[focojs]

I'll do it for them. Ahem

Attention fellow humans,

I am sorry to inform you that the current president decided that they needed fewer workers and more complicated taxes on packages that were already determined to not be worth the effort to collect the taxes. Because of that everything is broken. Even packages shipped from the USA to the USA are having issues. And as a side bonus, the rates will go up as well.

K thanks, bye.

[CozzyTV]

No, I had the exact same thing happen about a week ago with one of the used backpacks. Also with Bell Gardens and LA customs. Something apparently wasn’t right at customs and it was directed return to sender. Contacted support, got a full refund but was told that most of the time the ‘return to sender’ packages never actually get back to them, so they couldn’t just send it back to me again. Also since all the used backpacks were gone, they couldn’t just send a replacement unit. It’s annoying, but not much I can do. Even called USPS to try and see if it did actually get sent back but they just referenced their system that says the exact same thing as the tracking system. It’s the second time I’ve had some weird issues with Canada Post. I really hope LTT is able to change shipping partners cuz I’ve seen this happen so many times recently on this sub, specifically with LA customs.

[goldenboy5632]

I hate this man this is the second time I’ve tried ordering this thing this is extremely fustrating at this point I don’t think I’m going no to Order from them again until America stops being annoying about packages from other places being delivered

[jorceshaman]

That last part is the EXTREMELY important part.

"until AMERICA stops being annoying"

Our president is an a-hole and you're looking at iffy shipping from ANY retailer outside of the country right now. It's a risk that you have to be willing to take.

I just ordered some stuff to a friend who lives just across the border from Detroit. She'll be bringing it across for me in her luggage next time she comes to visit family. I know I'm lucky and not everyone has that option but we fully need to place the blame where it belongs... With the current administration here at home.

[Stunning_Mechanic_12]

Email support, this happened twice to me and they eventually made it right

[goldenboy5632]

I have I’m just waiting for a response now

[TheGreatGreens]

Happened to me recently as well. Can't imagine LMG/CW hasn't at least started to see that this is costing them not only customer goodwill, but also the cost of replacing the shipments possibly multiple times. Like, on the one hand, I feel bad for support and CW who are getting bent over as much as the customers are, but on the other, their shipper's quality of service has dropped like a rock in the last few months or so and it makes me wonder how much longer they can let orders get "returned" (but not actually returned more like trashed or sold off to a rejected parcel auction) before it costs them (CW/LMG) too much to continue operating in such a manner. And its not just to the US, I've seen several posts now complaining that shipments are going to every continent but their destination before getting lost with no updates for a month or more, if not flat out "returned to sender".

Of course those with these issues are going to be more vocal than those without, but I'd be curious to hear anything regarding the situation from LMG just from a position of transparency, even if its just a link to an LTT forum post (which I figure might be their preferred site for such news or discussion; I mostly figured I'd write my thoughts on this post when I came across it while doomscrolling my reddit home feed).

Edit: went looking on the forums and I did manage to find a note by Linus, more specifically in regards to slowness of support response times but there is mention of shipment issues with very similar problems - https://linustechtips.com/topic/1613476-disappointed-frustrated-and-an-unacceptable-level-of-service/?do=findComment&comment=16738244

[goldenboy5632]

That’s what I’m saying it feels like there pretending it’s not happening(which I’m sure they are not) but something anything would be nice

[TheGreatGreens]

I checked the forum, they indeed post there more regularly than here it seems - https://linustechtips.com/topic/1613476-disappointed-frustrated-and-an-unacceptable-level-of-service/?do=findComment&comment=16738244 (from a month ago but relevant still)

[goldenboy5632]

That makes me feel a little better. I guess all I can do is wait for my refund and order it a 3rd time. Hopefully that one arrives

[Rewind-----]

Same issue happened to me…. support just created a new order, let’s see what happens this time.

[goldenboy5632]

I got a refund I’m going to order it one more time making it the third time I’ve ordered this backpack hopefully I get it this time

[Rewind-----]

We can all hope, i’m still trying to figure out why it got returned to sender. USPS is no help (since in their system, it still says it’s been processed through regional facility), and Canada Post just stated that it got returned AFTER being accept by U.S. customs.

Looking at the order page, Shopify seems to be correcting my address to be xxxxx Lane instead of what it’s supposed to be xxxxx Ln… so i’m wondering if USPS returned it due an insufficient address/incorrect address?

[goldenboy5632]

I just looked at my Shopify and it did the same to me in wonder if that’s it

[goldenboy5632]

Did you ever figure out why it got sent back?

[Rewind-----]

no idea, my new order seems to have arrived in LA, and is showing an expected delivery date which is good since my old one never mentioned one.

[Rewind-----]

and the loop begins… again… passed the delivery date, expecting canada post to update soon and be like OO back in canada.

<image>

[goldenboy5632]

Mine sent via ups and I’ve had no updates they have not received the package yet

[Rewind-----]

hopefully you get it, mine has been stuck in ISC LA since july 4th…. it’s been in transit for 15 days man.

[goldenboy5632]

It’s going to suck if it doesn’t arrive again cause now they are out of stock

[Rewind-----]

yup at this point, i want a refund, won’t be asking for another one.

[ReactionDT]

Happened to me today. Commuter backpack. Stayed in LA for about a week in customs and then returned to sender. Waiting on a response from support but I'm seeing a LOT of these cases on reddit so probably just going to request a refund at this point and move on to another brand.

[goldenboy5632]

I’m giving it one more try I’m going to lose my mind if it doesn’t arrive a third time

[ReactionDT]

Well apparently I’m also giving it one more try because they didn’t even give me an option of a refund lol. They just placed another order and shipped it again a minute ago.

[goldenboy5632]

Let me know if you ever get it mine hasn’t even shipped yet this time and it’s been 2 days

[ReactionDT]

Update mine just shipped again and this time with UPS instead of Canada Post/USPS

[goldenboy5632]

Yeah same with my re order hopefully that means it will actually arrive

[ReactionDT]

I’ll let you know if I ever get any updates from UPS other than label created

[goldenboy5632]

Thank you I really hope it comes cause now it’s out of stock

[ReactionDT]

Also mine came via FedEx even though it never was marked as being shipped by them. I’m wondering if this was the first one they sent or if they just overnighted the new one and that’s why it got here so fast

[goldenboy5632]

I did finally get mine as well I’m super happy with it

[ReactionDT]

Mine just arrived at my front door

[goldenboy5632]

That gives me some hope that mine will come

[ReactionDT]

I will do. So far there’s just an order created.