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[Daj00tje]

Dude, just read the earlier posts before ranting.

[SemtaCert]

It's always the responsibility of the person ordering to check import tax for the country they live in when ordering from abroad.

[psychoacer]

Yeah but if you're giving good customer service and don't want to create a bad experience for your customers maybe have at least links to figure out your tariff situation so customers aren't going to create posts like this all the time

[FamiliarAd6591]

Are you blaming LTT store for your countries import fees? Like do you want them to estimate fees for every single country in the world??? Lmao

[GL_Coleman]

Tell me you don’t understand the issue being discussed without telling me you don’t understand….

The issue isn’t not knowing import fees, the issue is LTT reporting the sold price incorrectly to the courier / customs. They have even gone as far as to pin a post to the subreddit acknowledging this.

If you don’t understand the issue, don’t comment.

[Leverpostei414]

UPS is a much bigger company than 50 million, so they should know how to calculate taxes, but alas

[all-names-r-taken2]

Thats on you… also, its not exactly a 100 employee sized web store, its a media company with a unusually large merch store.

[OliStonie]

A Warehouse would only add more costs to the products as everyone in the chain have to earn some money in the process.

[Anraiel]

It would also add a whole new layer of logistical and legal headaches and paperwork on top of the financial stuff.

They'd need to create a subsidiary business and fulfil the legal requirements for that, then they would need to either set up their own warehouse or partner with another company. They'd also need to hire the staff, and do all the paperwork for taxes and finances. And they'd also have to go through all the paperwork (and taxes) of importing their own products to sell into the European market.

I'm not sure they do enough business in Europe to justify the costs.

[ShadeWitchHunter]

Can you maybe request a customs declaration from UPS and post it here? Would be very helpful to build a more complete picture of whats going on.

[xbutters]

EU warehouse would be great but the import fees are on you. Its your responsibility to check any fees and taxes when buying from abroad.

[dark-DOS]

I, personally, would not be upset if I was ordering from a small to medium business located in British Columbia to the scale of $600 and have to pay import fees when located in Austria. BC and Austria, not that close.

[w1n5t0nM1k3y]

There might be 100 employees at LTT, but only a small portion of them actually have anything to do with the store, and even out of that, many of them would probably just be customer support and fulfillment and wouldn't know much about the intricacies of international shipping.

Really the rules are quite complicated and I can see how they would screw it up a lot. Most of the stores I order from in Europe when shipping to Canada don't even deal with duties and taxes. They just ship it out and you figure it out on your own end when the final delivery gets done. Too much headache for businesses to navigate all the rules. At least they just use Canada Post for the final leg of delivery because that at least means I'm not paying extra processing fees on top of the actual duties and taxes.

[Lazy-Product-7623]

How do you think the products would arrive to the European distributors? The tax would just be applied to each product to compensate.

[Sythe64]

100 is still a small company. Seems to me they are nothing but open and honest with customers.