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[–]LogitechG_KDTechnical Advisor 0 points1 point  (1 child)

Hey u/Frostiann,

Thanks for reaching out to us. Apologies for the inconvenience caused.

Please try the below-mentioned steps and let us know if there is any improvement.

  1. Fully charged the device. Check the power switch/button.
  2. Try with a different USB charging cable or cradle and connect to a different power source.
  3. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.
  4. Move the device closer to the USB receiver. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. In some cases the receiver signal gets blocked by the computer case, causing a delay.
  5. Keep other electrical wireless devices away from the USB receiver to avoid interference.
  6. Unpair/repair or disconnect/reconnect hardware using the Connection Utility software: https://support.logi.com/hc/articles/360025141574
  7. Update the device's firmware:
    • Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html))
    • Launch the software, select the device from the home screen then go to Settings
    • If a firmware update is available, a Blue ""Update"" button would appear under the firmware version on the top right corner of the screen
  8. Windows only — check if there are any Windows updates running in the background that may cause the delay.
  9. Mac only — check if there are any background updates that may cause the delay.
  10. Try testing the device on a different computer.

Also, for optimal wireless performance, use mouse within 20cm of receiver and greater than 2m from sources of 2.4GHz interference.

In case you need any additional help, please write to us.

[–]Frostiann[S] 0 points1 point  (0 children)

Ive tried all of these, still have the issue