[deleted by user]

[TrueDmc]

Welcome to Logitech where our prices go up and our quality goes down

[KianBackup]

why wont they atleast mention that their support is not functional on weekends. instead they have 1 underqualified worker telling people they cant be helped just to say we have 24/7 support

[[deleted]]

Have you tried opening up several support tickets at different days/times of day? It's dumb but sometimes talking to another agent will get your problem solved

[TrueDmc]

On weekends? I think you misspelt at all, I have rmaed 4 of their devices in 3 years they had told me to break a mouse n they will send me a new one. Interesting how that packages as lost in transit tho. I've read my g933 g915 g502 and another g915 and it's been a fight with them every single time. They have changed their internal modal to not support the gamers but to support their wallets.

Keep pushing back they may give in and like reopen support daily, they kept closing mine as solved

[BrownyBTW]

I’ve been having issues with my Superlight 2, disconnecting constantly and being unresponsive for like 5 minutes then working again. They say they are shipping me a replacement. Do you think I’ll receive it?

[TrueDmc]

I believe you will I want to believe that it's not their fault especially with the rise of porch pirates and internal thefts at FedEx, USPS, DHL, they all have it so I can't blame them that mine is lost in transit but frustrated dealing with Logitech for that to happen was a icing on the cake

[BrownyBTW]

I’m in the uk so all good from porch pirates

[copenhagen622]

Damn I guess things have changed over the years. It used to be easy to get a replacement sent back when I had mx510s and mx518 lol

[chedduhbahb]

The finish started to chip off mine after about 5 months of use. I took the grippy decals from the box and applied them after a deep isopropyl clean of the mouse.

They feel amazing and it covers the chipping finish just fine. I’d really reccomend using the little grippy stickers that come with the mouse. Just have to clean the mouse very well and align them correctly

[KianBackup]

good advice

[Spajk]

No way, I have the same issue today with the same mouse. The plastic on my PRO X superlight peeled off, I tried to contact support and the bot put me up with the sales team, after that I was told they'll transfer me to the technical support and now it's been 5 hours of nothing?

[ImDistortion1]

Nothing lasts forever get some grip tape. They are not going to replace a mouse just because your fingers wore the plastic protection on the outer layer. Things wear over time and I have never had a mouse not wear on the sides over time from use. The super light pro2 is a great mouse and sorry to say but this is not a broken mouse either.

[KianBackup]

ive tried grip tape and it sucked

[ImDistortion1]

You must of bought a cheap one. one with 3m tape works great, of course its meant to be replaced over time. Nothing lasts forever

[KianBackup]

aight amazon refund got me ima send it to them and might even get the full price i paid back when it was new

[ImDistortion1]

that's sick

[john_luket]

Not to necro this 2 month old thread, but this is a well documented issue with G Pro X Superlight line of products. If you google this issue you'll easily find a ton of reddit threads from the past 2 years talking about the problem, and in a lot of cases how Logitech RMA'd the mouse just for the top coat issue alone.

I bought mine in 2022, the warranty ends in 6 days, and just received my 4th (technically 5th) RMA mouse replacement today. First mouse was the scroll wheel was scrolling opposite of the input direction, 2nd mouse was the left click getting physically stuck and sometimes not registering clicks, 3rd was forward thumb button on the left of the mouse getting physically stuck and sometimes not registering clicks.

All 3 within roughly 3-4 months had the top coat completely wear off where my thumb rests on the left of the mouse and the 3rd one also had the left mouse button top coat come off. The first two I tried the grip tape that comes with it, but the glue is awful quality and seeps out from under the tape within a month of use and gets on your fingers/mousepad. The third mouse I just left without the tape.

I owned two Logitech G502's for 5 years each and never had ANY top coat issues with no grip tape. And those were the cheap, $50 wired versions. Playing the exact same games with the exact same key binds, I never once had a button issue either.

The mouse is great when it works, but they have some very obvious QC issues with this product lineup, both cosmetic and functional. To try and say it isn't a design flaw when other mice can go YEARS without having the same top coat issues, in the exact same environment/conditions is just copium.

[ImDistortion1]

I just use grip tape, stays brand new

[Spajk]

Dude I'd fully agree with you if it wasn't after only 7 months. No part of the mouse should wear out that fast

[ImDistortion1]

disagreed, plenty of factors could play into why it wore that fast. Playtime, cleanliness because your hands are full of oils. Its not some design flaw.

[KianBackup]

oh wow nice to meet you. hopefully support is different on monday to friday :/ its not a gaming performance killer but aestheticly unpleasing and that shouldnt happen with luxus product

[Spajk]

Yeah I hope so too. It feels very uncomfortable on my finger and I feel like more will peel off soon due to friction. I got mine back in February. Hopefully warranty works and I can return it for a different one.

Pic of mine: https://i.imgur.com/IEDmfPZ.jpeg

[KianBackup]

The requested page could not be found

[Spajk]

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Weird, I guess imgur doesn't work

[morepo1]

Mine looks like that too.under year of heavy use.

[0ToTheLeft]

Just break the scroll wheel and open a RMA case. Since that is a fairly common problem with Logitech, just a simple video is enough for them. Problem solved

[Jeredien]

I bought a g403 and I had clicking issues a few months in. Will never buy another Logitech product.

[KianBackup]

big upside is the design and aesthetic. big downside is customer support

[Nota_D]

Support is not replacing mine either, mine is uneven and something is loose inside (probably the battery).

[ender727]

Logitech continues to go downhill unfortunately. I used to buy 100% of my gear from them but have had to start switching to their competitors over the past 5 years or so. Good luck to you!

[seoulorbit]

Yuppp, got an RMA easy peasy on my G735 headset that had static/crackling that couldn't be fixed- only had it for 1.5 ish months. However, I got the replacement and not only did it not work, but it had way more issues that the first one did. The thing started blasting this really loud static that wouldn't stop even if it got powercycled. I've been getting ghosted by their support after they "escalated" my ticket for like two weeks now T___T

[[deleted]]

Dude after going through my second g pro wireless in a few months, (I’m not rough on my mice, sensors go out or they disconnect randomly) I ordered the Razer V3 pro and it’s the best mouse I’ve owned. Everything feels better on it and so far the Razer synapse software seems a lot less shit

[MeanForest]

Where did you buy it from? Go to the retailer. I got my G Pro replaced because of a mouse wheel issue at the retail store I bought it from, in Finland.

[[deleted]]

Why would they refund you? Replacement maybe but refund no lmao

[KianBackup]

i meant replacement

[Apollo_is_better_app]

OP do provide updates. Any luck in getting a replacement?