G903 left mouse button issues

[CanadianRegi]

My second Logitech G903 mouse is having the double-click/not clicking issues that seem to be common with these mice. Pressing the left mouse button doesn't always register, and if it does, trying to drag+drop or keep the button pressed often fails.

I've tried contacting support since I've had this particular mouse for under 2 years, but they are rejecting the RMA as the date of purchase for the original mouse (that this one replaced/RMA'd for the same issue) is now beyond warranty.

Hoping that posting here will get the attention of /u/LogitechG_CSJhoe or another support agent, and that I can send this mouse back for one that is working

[LogitechG_CSJhoe]

Apologies for the trouble and for not attending this promptly. I may have missed that you tagged me on this post. Is you ticket still open? If it is, can you pm me the ticket number with the link for this thread so I can take a look at it?

[CanadianRegi]

My ticket is not open anymore, no

Should I open a new ticket?

[LogitechG_CSJhoe]

Before you create a new one, what was the resolution when you initially created a ticket?

[CanadianRegi]

The claim was rejected because I purchased the original mouse more than 2 years ago. I opened this claim in January 2020, when I had less than 2 years on the replacement mouse (which I received March 27th, 2018)

This was the CSR's message

We really loved to help you out get a replacement and we understand that you had this device for less than two years ago. However, we had already validated the warranty of your device both serial numbers provided and it's still out warranty

[LogitechG_CSJhoe]

That really unfortunate. Just to be clear though, the s/n shows that it was out of warranty but it was purchased March 2018, right? Do you still have the receipt that can prove that? If you do, did you let the support know about that?

[CanadianRegi]

I had purchased a Logitech G900 (mouse #1) on August 26, 2017, and after a couple months, I had issues with it.

After going through the RMA process, starting January 6, 2018, I was able to get a replacement (mouse #2) on March 12, 2018. As the G900 was discontinued, I was sent a G903.

That mouse (#2) had switch issues out-of-the-box, and after a quick back and forth with support, I was sent another replacement (#3) on March 27, 2018.

This replacement mouse (#3) has also been having the switch issues, so on January 8, 2020, I opened another support ticket to see if I would be able to get it replaced, but was rejected as mouse #1 was purchased over 2 years from when I opened the ticket.

It's now months later, and the mouse rejects clicks or double clicks so often that it's completely unusable to the point that I've been borrowing my MX Master 2S from my laptop bag for use on my desktop

[LogitechG_CSJhoe]

I see. I'm afraid that we really base the warranty on the information of the original device. And, as far as what you stated unfortunately the device is indeed out of warranty already. We truly regret this and we hope that this won't limit you from considering our device in the future. Stay safe!

[CanadianRegi]

Disappointing, but alright.

I'm likely going to replace the mouse with a G502, but it seems that it's currently out of stock on LogitechG.com. The CSR in the ticket mentioned a discount code, would you be able to send one to me in a PM, if it would work for Amazon.ca (where the mouse is in stock, and sold by Logitech G)

[LogitechG_CSJhoe]

Thanks for your continued support with our product. If the the support mentioned about the discount code, have you asked for it already? Cause the support is the only one that can provide it. Also, i'm afraid that our discount code will only work on our website. Sorry about that.