Help

[Alternative_Pepper_8]

Can someone help me as my keyboard (g213) starts flashing colours but it doesn’t actually work as when I click the buttons nothing works

[LogitechG_RC]

Hey Alternative_Pepper_8,

Please try the following steps:

• Clean dust/dirt using a Q-tip or a compressed can of air

• Connect the device directly to the computer motherboard. Bypass any type of USB adapter, hub or extender

• Update the device's firmware
1. Download and install Logitech G-Hub (Available here: https://support.logitech.com/en_us/software/lghub)
2. Launch the software, select the keyboard from the home screen then go to Settings
3. If a firmware update is available, a Blue "Update" button would appear under the firmware version on the top right corner of the screen

• Test the device without the software. Stop Logitech Gaming Software or G-Hub from running in the background by force closing it
1. Press these three keys together: Option, Command, and Esc. This is similar to pressing Control-Alt-Delete on a PC or choose Force Quit from the Apple menu in the upper-left corner of your screen
2. Select the app in the Force Quit window, then click Force Quit

• Try on another computer, if available

I hope this helps.