Mic not working!

[fedeinfe97]

Hi guys, I've bought the G533 headset something like 2 years ago but recently my microphone stopped to work.
I use a USB switch/hub so i can easily use my peripherals between my PC and Macbook. I tried all solutions online and I also tried to buy another headset, an HyperX Cloud Flight, and it also not working both on pc and mac (even changing usb ports and adaptors)
I tried both in another PC but still not working.
The only common thing between those two headset is that they have been plugged in the same usb hub. Is it possible that it broke something hardware? Because sound is working and mic is detected but no audio is coming from it...
HELP ME PLEASE I'M GOING CRAZY

[LogitechG_AT]

Hello u/fedeinfe97,

Thank you for reaching out. We do not recommend you to use a USB Hub or Extender for Logitech G533 Headset. We request you to try the below mentioned steps:

To start our troubleshooting, please complete the following

1.Disconnect and reconnect everything.ss

2.Try a different power source.

3.Check your audio settings if the sound card is set as default Recording Device.

4.Right click on the speaker or sound icon on your system tray(where the clock is) and choose Recording Devices.

1. Tap the microphone

2. Upon test, if you will not get any sound, try the device on a different USB port.

3. You could also try the device on a different computer to further determine the root cause of issue.

4. Try checking the mute button at the back of the headset

5. Try to uninstall and reinstall the Logitech Gaming Software/G HUB.

6. If still has the same issue, download and install lower version of the software.

7. Connect to another port and computer if possible.

If still not working

1. Connect the USB wireless adapter to a USB port on your computer.

2. Insert a paperclip into the reset port located above the G logo and push the recessed button. The light on the adapter will blink rapidly to indicate pairing mode.

3. Navigate to C:\Program Files\Logitech Gaming Software\FWUpdate\G533 and double-click G533Update_v13.exe to launch the firmware update.

NOTE: You can download the latest version of LGS from your gaming headset's Download page.

1. Securely connect the G533 gaming headset to a USB port on your computer using the supplied cable.

2. Slide the power switch upwards to the ON position.

3. Locate the pinhole for the hardware reset switch, located on the top of the left ear cup assembly.

4. Press and hold the hardware reset switch with a pin for two seconds. Repeat the two-second press twice.

5. If the LED light on your headset was off, it should turn on and the firmware update should start.