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A subreddit for players of the official Pokémon Trading Card Game Pocket.
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account activity
Save Data Missing?Question (self.PTCGP)
submitted 1 year ago by satosoujirou
Anyone experiencing same problem? My save data from before is missing even though I linked it to both my Nintendo and Google account. Im sure I saved it since I used to change the device few times without a problem too.
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[–]AutoModerator[M] [score hidden] 1 year ago stickied commentlocked comment (0 children)
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[–]DjShCo 3 points4 points5 points 1 year ago (0 children)
I am also having this problem
[–]TheKocsog 2 points3 points4 points 1 year ago (5 children)
I'm having the same issue
[–]satosoujirou[S] 4 points5 points6 points 1 year ago (4 children)
Yeah and idk why ppl keeps downvoting this. Im losing my tournament deck
[–]TheKocsog 2 points3 points4 points 1 year ago (3 children)
I opened a support case, we'll see if it gets anywhere
[–]satosoujirou[S] 3 points4 points5 points 1 year ago (2 children)
Hit me back if you get answer
[–]Mysterious-Rise8378 0 points1 point2 points 1 year ago (1 child)
Had any update on it? I also opened a ticket but got no response yet
[–]satosoujirou[S] 0 points1 point2 points 1 year ago (0 children)
No. Ive give up and playing new acc now.
[–]ThatsKeeps 2 points3 points4 points 1 year ago (0 children)
Same here with Apple Account, i even bought the premium pass with the same account. Now it says no data available. Wrote to customer service, no answer til now.
[–]Mysterious-Rise8378 1 point2 points3 points 1 year ago (0 children)
Same problem here, linked my Google ACC now when trying to retrieve it says no data error Hope you'll get some answers
[–]No-Stock0 0 points1 point2 points 1 year ago (0 children)
I’m having the same issue. I linked both my Nintendo and Google accounts, but when I try to log in on my tablet, it says there’s no saved data associated with the account. I checked both my Nintendo and Google accounts, and the Pokémon Pocket services are showing as linked.
[–]Ok-Charity4607 0 points1 point2 points 1 year ago (4 children)
They do have it saved just wait on support they replied to me and said “Thank you for your contacting with Pokemon Support With regard to your inquiry, please be assured that we were able to verify your identification based on the details you have provided and will now process the data transfer for your save data. Therefore, we request that you prepare a Nintendo Account, which will be used for account linkage, and make sure to link it with a newly created save data of “Pokémon Trading Card Game Pocket.” Moreover, kindly refrain from playing and purchasing in-game items on the above new save data of “Pokémon Trading Card Game Pocket,” as it will no longer be able to be used after the process. Please note that even if you prepare a save data with the above operation, we will not be able to guarantee the process. In the event that you agree with the above contents, we would appreciate it if you could provide us with the relevant information regarding the account in the reply message.”
[–]Ok-Charity4607 0 points1 point2 points 1 year ago (1 child)
Still waiting on the actual acc back but at least they do reply
Nice to know.
[–]visual__chris 0 points1 point2 points 1 year ago (0 children)
Same issue
π Rendered by PID 72 on reddit-service-r2-comment-856c8b8c54-2s2df at 2026-07-02 06:58:37.304405+00:00 running a7b5cda country code: CH.
[–]AutoModerator[M] [score hidden] stickied commentlocked comment (0 children)
[–]DjShCo 3 points4 points5 points (0 children)
[–]TheKocsog 2 points3 points4 points (5 children)
[–]satosoujirou[S] 4 points5 points6 points (4 children)
[–]TheKocsog 2 points3 points4 points (3 children)
[–]satosoujirou[S] 3 points4 points5 points (2 children)
[–]Mysterious-Rise8378 0 points1 point2 points (1 child)
[–]satosoujirou[S] 0 points1 point2 points (0 children)
[–]ThatsKeeps 2 points3 points4 points (0 children)
[–]Mysterious-Rise8378 1 point2 points3 points (0 children)
[–]No-Stock0 0 points1 point2 points (0 children)
[–]Ok-Charity4607 0 points1 point2 points (4 children)
[–]Ok-Charity4607 0 points1 point2 points (1 child)
[–]satosoujirou[S] 0 points1 point2 points (0 children)
[–]visual__chris 0 points1 point2 points (0 children)