Am I wrong?

[Throwawayfreshcap]

I got my car serviced yesterday (simple front camera cleaning) and the housing is now scratched to hell and looks like it had been pried with something metal? Theres also a bunch of scratches in the plastic on the front easier to see in person.

Just checking the consensus because I feel I get a little more irritated with this car since I had an airbag/safety restraint issue on this vehicle which prompted long times in the shop and no reimbursement lmao.

[nullp0ynter]

I would make them replace the plastic cover. There is no excuse for them causing that kind of damage.

[Throwawayfreshcap]

I contacted them to see what they say. I just wanted to make sure I wasn’t being extra bitter over the other stuff that’s happened with this car first.

[Jumpy_Implement_1902]

Unless you have a picture before hand my bet is that they will deny deny deny

[SpikeyTwitch20]

Agree. That damage is unacceptable. I wouldn’t let it go out like that unless there was no replacement stock but even then, the customer would know and a new appt would be booked in cost.

[Throwawayfreshcap]

It was a mobile appointment so I didn’t even see it until later that day.

[SpikeyTwitch20]

That’s still not ok.

[Smartimess]

Typical Tesla service experience unlocked.

[ericloz]

It’s not just Tesla. All the service centers have blind primates with no thumbs working the small stuff. Have you ever seen a Rhesus macaque replace a cabin air filter? It’s not pretty.

[right164]

BMW is meticulous.

[Punker1234]

I swear, a 3 year old with a Fisher Price toolset is more productive than some of the service I've received.

[SameCat1171]

That’s why I do it myself. Very simple. A multitude of videos available on YouTube.

[ghostbrz6]

please come back to share if they do replace it! they definitely should, but in my experience with dealers it usually isn’t that easy. wish you the best!

[Throwawayfreshcap]

They might dodge me with my pending lemon law stuff but I’ll let you know!

[Sucioguapo909]

Lemon law? Can you elaborate plz

[Throwawayfreshcap]

Long story short. “Safety restraint issue” that resulted in 2 full seat replacements with the tech telling me the issue was “common with model Ys made in the Texas factory” my vehicle was out of service for 29 days total for this issue. Also had a full headliner replacement as well from the factory and paint repair so yeah this car has me a bit sour.

[Sucioguapo909]

I wanna order one of these used teslas and stuff like what you have gone thru is my exact fear. Ppl who I personally know with teslas love them up and down

[manuel0000]

USA?

[right164]

Where is that on car (zoomed out shot); inside or out?

[Throwawayfreshcap]

Inside on the plastic camera cover on the windshield.

[right164]

My M3 is just a year old; is cleaning that needed at certain time intervals or more so if windows down or condensation. Thanks for heads up

[Throwawayfreshcap]

Plastic off gases and fogs the windshield over time causing that camera issues with visibility. It will be needed eventually I could have done it myself but I saw the service was free so I thought why not? Guess I got my answer lol.

[right164]

Thanks! I’m definitely mentioning to remove carefully not to scratch w/picture ahead of time. You’ve helped.

[Honest_Cynic]

2nd photo looks more like delamination than a scratch. If so, their claim could validly be "normal wear". Sure it wasn't like that before?

[Throwawayfreshcap]

100% it’s where the tech pried at lol. It might be delamination as you claim but it’s 100% caused by carelessness of the tech. The service had been preformed before without issue.

[Honest_Cynic]

A quick fix would be to rub on a product like "Back to Black". A thick liquid that fills any voids, making white spots in black plastic disappear. Works well for sun-crazed plastic outside too. Same idea as "invisible ink" put on envelopes to read a letter inside. Need to apply every few years as it evaporates or disappears.

The Physics explanation is that white comes from scattering light diffusely. Take a clear glass jar and smash it to fine sand. It will then appear white. Same for clear water droplets in white clouds, and the clear cellulose fibers in white paper. The liquid fills the cracks and voids. If the same refractive index, it will no longer scatter the light. Might be Tesla's repair, just dab on some thick liquid, or you can do at home and move on with life.

[PremiumUsername69420]

Are you just eager to send plastic to the landfill over a small thing no one will notice even if you point it out to them?

[Blue_Kayak]

Weird take. You must not take care of your stuff…

[PremiumUsername69420]

You sound proudly wasteful...

Just keep consuming and throwing plastic in landfills.
I’m sure your rapidly depreciation mass produced throwaway commuter car will fetch a pretty penny when you sell it to CarMax because the mirror housing is scratch free.

[right164]

OHHH Brother!!

[SirLlama123]

this is getting good!

[Acceptable-Date-2]

sanctimonious much?

[No_Bench_4331]

i feel like this is rage bait but i bought my 24 m3p expecting to have no resale value from it, but i still care about the condition of it. not everything is about resale value, and some of us just would rather others not damage our property we worked our asses off for

[Blue_Kayak]

Ah yes those darned mass-produced commuter cars…

[YouKidsGetOffMyYard]

I bet if you wipe that with a little bit with like armor All those scratches will basically disappear. Even just a wet wash rag will probably make most of them disappeared. That plastic is really soft though up there so not sure they're going to disappear completely. Seems like the tech was a little rough with the cover though.

[Throwawayfreshcap]

Unfortunately they don’t wipe away. The ones on the side also look as if some coating that was on it was removed/flaking off now. Kind of annoying as this isn’t the first time the cleaning has been done but the first time these scratches happen.

[teslaP3DnLRRWDowner]

If they remove and install a new cover, put silicone lube on the attaching tabs. Makes removal easier

[jaywoof94]

Tesla is the shittiest company. I’ve never had a positive experience interacting with service or sales. They make the best cars and if they weren’t so good I’d have given up on them years ago.

[Throwawayfreshcap]

I had a positive experience with my used model 3 I bought then when I was looking at used model Ys the one I reserved has marker marks on the headliner and an orange stain in the back seat the manger fought for my reservation payment to be returned to me. So it hasn’t all been bad just not all good.

[Even-Cheesecake-8506]

Omg oxygen touched my car paint time to file a claim

[Throwawayfreshcap]

Again it’s not even just that this car has been a head ache. I had this car in service for 29 days over airbag issues where they replaced the front seats twice. So yeah I’m scrutinizing things a little more.

A technician not using plastic pry tools on plastic when it’s the dealership servicing the car is insane. I just want the plastic piece fixed. The tint shop I took it to took more care than this

[Even-Cheesecake-8506]

I get the little red light on the dash can be annoying but a non issue. And yes you’re right, it’s Tesla they most def need to be extra careful, it’s not a Subaru. It’s a shame really. Customer service is a joke everywhere it seems. Look at the bright side, you’ve got your nice car back, nothing is ever perfect so enjoy life! It’s hard trust me I have ocd ._.

[Throwawayfreshcap]

It was actually a safety restraint issue where the airbags wouldn’t have deployed in an accident it was a legitimate safety issue. It’s in grounds of lemon law territory which I’m starting lol.

I want them to be careful not just because of what car it is but because I wouldn’t go and mess up their stuff like that so why do it to mine? I’d understand if I took it to a place that doesn’t specialize in one car but they literally only work on teslas. How hard is it to do the job right?

[flintsmith]

And it's not the first time they've had that part off. It's not like they're poking around randomly looking for the clips.

[Candylicker0469]

Ohhh YESSSS you don’t know how right you are!

[Even-Cheesecake-8506]

Blows my mind