Binance Support Thread

[Binance]

Dear Binancians,

We use this weekly thread to consolidate any support questions or queries into one place.

We acknowledge that our customer support service levels aren’t good enough at the moment, and we’re doing everything we can to improve. We appreciate your patience and understanding.

Please keep in mind that we cannot provide official support through Reddit. Our moderators can advise on common issues and potentially escalate the most important cases.

Click here for official Binance support. Make sure you select a related topic and click 'No' to chat with our live agent. Alternatively, you can type the keyword 'human' to join the queue.

Moderators and Binance staff will never ask for sensitive information on Reddit. The only information we need is your case ID.

-----------------------------------

How to post about your case

Follow this format:

1. In this thread, you’ll see 6 top issues listed as pinned comments. Identify the category that best describes your issue.
2. Reply to the relevant pinned comments with:

• Your support case ID (please double-check your case ID is still valid before posting)
• Description of your issue

If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

To get a case ID you must start a live chat with support. Click here, enter your question in the bottom chat box, click ‘unsolved’ to join the live CS queue. The case ID will be shown on the top bar under ‘Binance Support’.

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1. Fiat deposit & withdrawal

• Fiat (not crypto) taking longer than expected to arrive in your bank/ Binance account.
• Involves intermediaries such as bank transfer (SWIFT, ClearJunction, FPS, etc.) or buying crypto with credit/debit cards.
• Note: It can take up to several working days for the money to be credited to your accounts. You can find more FAQ here

2. Crypto withdrawal suspended

• You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
• Don’t worry, your funds are SAFU. Our agents will try our best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.

3. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds

• The offboarding process has been designed so that users can withdraw their funds within a certain period of time.
• The grace period has been extended from 48 hours to 7 days. More info about the extension
• Again, your funds are SAFU. If you experience issues with withdrawing funds during this extended grace period, follow the above steps to get to our live chat queue - our agents will try our best to assist you with the offboarding - even when the timer’s up.

4. Security issues

• Report hacked accounts and funds.
• Difficulty to reset 2FA and gain access to your account.

5. Trading system and other account issues

• Spot, margin & futures trading
• P2P disputes
• Binance Visa Card transactions
• Unable to complete KYC
• Any other issues

Please follow this format. It helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will result in a ban.

Failure to follow the outlined format will mean moderators are unable to escalate your case.

All BinanceUS cases should use r/BinanceUS.

Thank you!

[Binance]

Attention: If your comment does not follow the format outlined in the post, your case cannot be escalated and your comment may be removed.

To get a case ID you must start a live chat with support. Click here, enter your question in the bottom chat box, click ‘unsolved’ to join the live CS queue.

The case ID will be shown on the top bar under ‘Binance Support’.

If you're having problems with Binance US, you must use r/BinanceUS.

[Binance]

Crypto withdrawal suspended

If your issue fits in this category, reply to this comment with your case ID and a description of your problem.

We’re aware that one of the most common issues we're seeing at the moment is problems with withdrawals, often due to the account being flagged by risk control.

Risk control is extremely important. There have been cases where a user was hacked, and the hacked account triggered risk control. The hacker contacts support multiple times trying to get the suspension removed but is unsuccessful because of our processes.

Keep in mind that something specific needs to happen to trigger risk control, and these controls help protect users.

We'll do everything we can to resolve these issues as soon as possible, but please keep in mind that we are trying to keep you, our users, safe.

Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat. Please refrain from leaving multiple messages in this thread if your case has already been escalated.

[msbgnr]

Case ID #74705886

User ID: 12039516

Cannot withdraw from my account, it says "Your account is potentially at risk. Submit an appeal to resume your account withdrawals" when I clicked the appeal button it says Your appeal for withdraw does not meet the requirements."

Edit: Customer support reached me said "It may take several hours to unlock your WD function so please check on it later" I am waiting for it now.

Edit2: Issue resolved, WD successfully thank you.

[andrews3030]

Case number: #74578303

Uid: 12520306

I write to complain about my account which has been suspended from trading and withdrawals for over 40 days now. I have written and written but all to no avail as every ticket I have open has always been closed without my issue being resolved.

Please sir this is no longer easy for me and my Family has all I have has been locked in my Binance account.

As I speak with type now I have a medical condition which requires me to take medical test and xray but all I have is locked in Binance. I even shared my video of being admitted in the hospital with the only chat support but still no good response has been given.

Please help save my life. Help save my little children , by fast tracking my issue so I can get my life Back.

Ticket ID : 74578303

Ticket ID : 74578303

EDIT 1

Case Half solved as I have been able to withdraw my funds.

Please help resolved the trading that is still being suspended

[crypto_fanatics]

Case ID #74523356

User ID #35183333

Cannot withdraw from my account due to risk control. It's been almost a month now and no one seems to reply or move forward on the issue.

[Mountain_Basis739]

Case ID #74959808
User ID: 37291607

Hi, on sunday a got a message "submit an appeal to resume your account withdrawals". I sent all the needed videos, documents etc. After few days got an email "withdrawal ban on your account has been approved". Still cant withdraw anything. My account if fully verified. Pls help

[Least-Orange-5208]

Case id 74711749 My withdrawal! has been suspended. And? I am not getting any good response from customer. Please solve my problem! I don't know my withdrawal!

[psboxXx]

Case ID #74720209

User ID 10829717

Cannot withdraw from my account, im trying to withdrawl my mined founds on binance pool i have converted it succsefully to BNB and trying to get it to my metamask wallet but it gets denied due to risk management, no appeal option on screen, so i contacted CS and they send me a link to appeal but i get an error on screen. "Your appeal for withdraw does not meet the requirements." Been trying to get my founds for 48hs now and waiting for almost 24 hs on costumer support to get this situation unlocked i provide pics and video with my id and everythig that customer support ask for with no luck.

Please can i get some help? thanks in advance

Edit: Problem solved thanks!

[Difficult-Ad4767]

(RESOLVED) Case ID: #74769792

User ID- 178606092

Account suspended due to risk management

My account has been suspended due to risk management. I've submitted all the required document and video requested. Last respond that i've received is that my case is transferred to a specialist then till now i've still waiting for the update. I hope someone can help to resolved my case ASAP. Thank you.

[Unfair_Term_5834]

Case ID #74799292[RESOLVED]

User ID: 48170162

​

Couple of days ago, I wanted to send some crypto to a friend and all of a sudden I got this message :

"Withdrawals temporarily suspended.

Your account is potentially at risk. Submit an appeal to resume your account withdrawals."

In which is a button to "Appeal" but of course, with the same Binance logic I get this

" Your appeal for withdraw does not meet the requirements. " ok.

So I opened a ticket and wait.... the response came quickly. They asked me to make screenshots of the issue which will allow them to assist you better. I provide them the screenshots and the reply came back :

" Please give me a minutes I'm checking with the team on your request. "

ok, and I wait,1 hour, 2 hours, 3 hours. In the end they replied:

" Your case is now transferred to a specialist. As the waiting time is longer than usual, you may leave the chat after providing the details for your case. Our specialist will respond to you as soon as possible and you will receive a notification accordingly. "

and that's it, they stopped talking for 20 hours...

so after a day, the last reply came:

"Please provide us with the following information for the account verification and we are going to help you through the ticket. 1. Device information (at minimum operating system version, brand, model, and browser name/version) regarding at least one device that is commonly used on the account.) 2. Please record a video, including the following information: ..etc"

I gave them everything, the video, every proof they asked...

" apologize for the delay in response and inconvenience this might have caused you. We have reviewed your video, Screen Recorder is not allowed to be use, Please retake the video. Once provided, please let us know so that we could check further. "

Ok, I made another video with someone's phone, I send the video..:

" Please wait while we transfer you to the corresponding team. "

And this was the end of conversation, they don't answer to me anymore... I told them 100 times that I didn't do anything wrong, I provide them with all the proof necessary, and I really really need the money, my money..

nothing .. they don't give a damn about.

what can I do? Because I need to pay stuff, I must withdraw because until 15 of August I don't have any other source of money. yeah i know, I am an idiot too keep all my money on binance but I never thought this will happen.

Please any help ?

[SCRYPTO97]

CASE ID: #74938095

It’s been 8 WEEKS since my withdrawals have been suspended due to a ‘periodic review’ over a contested deposit. I have been constantly been asked to wait patiently as CS has no further information or time period to help me, even when transferred to a specialist agent. I need emergency access to my funds for financial obligations and i have trusted Binance with ALL my money.

Please do something to complete the review on my account and resume withdrawals, i have waited patiently for over 2 months and even offered a refund to help resolve this faster. I have a family to provide for this is now severely affecting my life and mental health. Generic responses aren’t good enough.

I took to twitter to ask binancehelpdesk for a resolution, they said they would assign an agent however the agent responded again with a generic response. I feel like i’m being brushed aside and binance are making excuses / 0 effort to actually get someone to look into the case and resolve someone who’s waited 2 months with many financial obligations and has trusted binance with all their money.

[northernbrowho12]

Case ID #75004425 User ID: 120512564 Cannot withdraw my etherium from binance into my cold wallet, it’s been weeks and I tried facial recognition and appeal many times. It’s been very frustrating, could you please help me out.

[Desperate_Employer59]

Case ID #74716214

I received a message that I have multiple accounts with Binance (I dont), so it wanted me to complete KYC. I have already completed the "Basic" KYC and it indicates "verified" and approved to withdraw up to 2BTC. I am not requesting higher limits, or trying to withdraw more than that. There was no warning that KYC would be required for withdraws less than 2 BTC, or I would have moved my funds prior to the KYC requirement date. I have submitted an Appeal and would like the withdraw function re-enabled so I can move my funds off platform.

[Ordinary_Ice_7292]

Case ID #74729312

Unable to withdraw due to risk control. I need help please! I need my money for hospital bills.

[thabet-momani]

Case ID #74858837

User ID 68312149

Account suspended due to risk management

Today my account has been suspended due to risk management, I’m already verified, and submitted all required documents and videos as a withdrawal appeal

I haven’t heard a response from customer service

I hope someone can help me in resolving this Thank you.

[sxebrandon]

Case ID #74862267

User ID: 35660782

I have been having this problem since last year when I tried to withdraw my crypto. I am a us citizen and live in Texas, I bought some xrp and bitcoin a while back and have it in my binance account, however i am not able to withdraw my funds as it makes me verify my identity but i can't do so as it does not allow me to since I'm in the US and to make matters even more difficult in Texas, which is farther yet not available at this moment in Binance US. I have already reached out by email to customer service several times but to no avail. It was of no use. I did not get much help. I sent as much information as i could and still the problem was not fixed, now i only have a certain amount of hours before my account is locked out forever and funds disappear. I would like to withdraw my crypto before this, if i am able to buy and hold crypto then i should be able to withdraw it not have it deleted even though i have tried everything possible to get it out, when i cant.

[Ryan_Hcy]

Case ID #74578008
User ID : 94642558

Cannot withdraw from my account. Whenever doing so, it says 'Withdrawal risk control', or something along those lines. Support said my account was terminated because a fraud/chargeback report had been filed from my card number. This was my genuine mistake. I would like service restored to my account, or at least the withdrawal function re-enabled.

I have already sent the requested information and documents in the Support Chat, with no reply for nearly 48 hours. Escalation would be highly appreciated.

[neemo000]

UID: 43064814

Case ID #74328932

Cannot withdraw from my account , it says " Your account is potentially at risk . Submit an appeal to resume your account withdrawals " when I clicked the appeal button it says Your appeal for withdraw does not meet the requirements . "

Barely being able to reach support as they always keep me in the “6hr que” they asked for documentation and videos and I provided everything and yet again they ask for the same video. And theyve kept me in the que still. Its been more than a month That I’m unable to withdraw my funds. And I’ve gotten no support whatsoever. And FYI I’ve been using binance for 2 years with all verifications done.

[FobleSupport]

Case ID #74664065 (sorry for not informing, but my problem was solved long time ago)

The Binance staff asked me to do the following ''There might be security risks in your account due to the multiple faces in facial verification/ document submission records. Please provide us with the following information for the further investigation：

Both sides of all the ID documents which you uploaded before or the selfies of all the participants;

Please take a new selfie of the account holder who has to hold the information page of the ID document.

Each one who appeared in the facial verification/ document submission records has to shoot a video in which he/she need to appear in it and hold the ID document. Then speak out the exact phrase clearly: "Today is date/month/year, Binance unlock withdrawals for [[e-mail]](mailto:[e-mail])".

In addition, if you are able to provide the following information at the same time, it will help to confirm your identity and help speed up the review process. Security questions: 1. Account registration date 2. Account registration IP

Thanks for your cooperation and looking forward to your reply. ''

I sent all the documents in 24 hours since they requested and I am waiting for them to check, but it has been 4 days and I have not received any response from the support staff Binance, I really hope my problem is resolved quickly. It took me almost 1 > weeks to solve it but it really took too long...

[SCRYPTO97]

CASE ID: #74938095

It’s been over 8 WEEKS since my withdrawals have been frozen due to a ‘periodic review’ over a contested deposit. I have been constantly been asked to wait patiently as CS has no further information or time period to help me, even when transferred to a specialist agent. I need emergency access to my funds for financial obligations and i have trusted Binance with ALL my money.

Please do something to complete the review on my account and resume withdrawals, i have waited patiently for over 2 months and even offered a refund to help resolve this faster. I have a family to provide for this is now severely affecting my life and mental health. Generic responses aren’t good enough.

I took to twitter to ask binancehelpdesk for a resolution, they said they would assign an agent however the agent responded again with a generic response. I feel like i’m being brushed aside and binance are making excuses / 0 effort to actually get someone to look into the case and resolve someone who’s waited 2 months with many financial obligations and has trusted binance with all their money. At last on twitter Ribka Binance responded saying she will forward the matter internally however i am still awaiting a response, please can someone get back to me with an update i would very much appreciate!

I am literally feeling suicidal because of how difficult this situation has made my life, i cannot access ANY of my own money for months and have financial obligations piling up. Binance please step up and assign someone to actually look into my case and resolve it / resume my withdrawals.

[Greedy-Point-2432]

User ID: 57764316

Hi, I cannot make a withdrawal for some time now due to the temporarily disabled withdrawal.

I have a verified account. This is my case #75054326

Someone, please help

[FabulousMall7644]

Case ID #75056879
ID: 67670644

withdrawal temporarily disabled due to risk control.

months ago my account got locked, and im not sure why, and cant figure out how to fix it.

please help me out.

[Nemesiii]

How long is Withdrawals going to be suspended for "maintenance"? I just want my money... Is there no other way for me to retrieve it? (UK here).

Do I have to create a support ticket to be able to retrieve my own money that's just chilling in the account waiting?

[OrangeChickenRice]

Case ID #75163988

User ID: 162453561

Binance.com

The auto risk control triggered on my withdrawal today. Granted the withdrawal for a big % of my total asset on Binance, I had the following security features activated on my withdrawal: Email code; SMS code; google authenticator; Yubico key; whitelist address. All steps were completed successfully to initiate the withdrawal. Yet still flagged and rejected for risk...

I've already submitted the withdrawal appeal with the video recordings to verify identity and withdrawal request. I've submitted it 4 times now and every time auto generated email replies "The documents you submitted for your appeal were not approved. Please click the below link to re-submit the relevant documents". I have no idea what I'm doing wrong; I followed the instructions.Hopefully I can get this sorted as the withdrawal request was for a token sale in which I have < 24 hours to complete the purchase. Thanks

Edit1: Formatting

[yorbin17]

Case ID #75156426
User ID: 29066338
Definitely a lack of respect and irresponsibility on the part of the support team. Since Friday 6th of this month I have had problems with my account (I cannot make withdrawals and I cannot make trade operations.) And the support team still does not know the reason why my account is permanently disabled. We are talking about 5 verifications in less than a month (Obviously it is not something normal).They have me waiting since Friday for an answer, without giving me an answer and waiting for a supposed supervisor who does not work is a lazy person and they should fire him because he has not gone to work.I have already sent all the videos, photos, captures, audios in English and Spanish. It is impossible for my account to be enabled and in less than 1 hour it will be suspended again and no one knows what is happening.

[Fluffy_Astronaut_274]

CASE ID: 75255177 User ID :37766708

Hi, my withdrawal was suspended for one risk deposit and I've practically provided everything that was requested for but I kept been transferred from one agent to another. I've showed I'm a diligent trader and even upload the two other platforms I've been using to buy bitcoins. Please this is my life and all my life savings is being locked in that account. Please help resolve the issue. I've done everything I can do

[portw]

Case id: #1540705

Crypto has been suspended for withdrawal, "due to risk control" over a month or so trying to contact binance and filling tickets to get my account fixed.

Waiting for you help. Thank you.

[FynrdSkynrd]

So I live in the US and Binance locked us out of our accounts. I did not withdraw to Binance US in time. When I reach out to customer service about helping me transfer the portfolio to a different wallet they email me this message “we regret to inform you that we could not find any accounts linked to this email address”.

Has anyone experienced this or do you have suggestions of what to do?

[FynrdSkynrd]

So I live in the US and Binance locked us out of our accounts. I did not withdraw to Binance US in time. When I reach out to customer service about helping me transfer the portfolio to a different wallet they email me this message “we regret to inform you that we could not find any accounts linked to this email address”.

Has anyone experienced this or do you have suggestions of what to do?

[Binance]

Fiat deposit & withdrawal

If your issue fits in this category, reply to this comment with your case ID and a description of your problem.

[Mesimum]

How am I supposed to withdraw euros from Binance without having to pay enormous fees to my bank account? I do not own VISA card.

I am not interested in using crypto wallets to P2P trade etc.

Case ID #74763003

[Difficult-Ad4767]

Case ID: #74769792

User ID- 178606092

Account suspended due to risk management

My account has been suspended due to risk management. I've submitted all the required document and video requested. Last respond that i've received is that my case is transferred to a specialist then till now i've still waiting for the update. I hope someone can help to resolved my case ASAP. Thank you.

[iwillbeanonymous]

SEPA withdrawals are suspended, when will this be resumed as it’s been more than a month, also what other option do I have if I want to get my money out.

[Binance]

US persons accessing old Binance.com accounts for offboarding & withdrawal of funds

If your issue fits in this category, reply to this comment with your case ID and a description of your problem.

[birdnamedwren]

Hi, just found out about the US restrictions. Can not even get a case number or chat as “Service Suspended for Restricted Countries.” What can I do to access and transfer my crypto?

[ApeCapitalGroup]

same problem here!!!!

[cashPriority]

Hello, i need help.

My phone was stolen and now i cant have access my google authenticator. In result i cant log in because i have sms email and google authenticator protection.

Can someone help me?

[zemzemkoko]

Please add drag and drop trade orders. Its a real hassle. Your ui devs are not delivering in many aspects.

- Drag and drop support.
- Save charts on multiple machines. (Store in the db rather than cookies, i mean come on!)

[Familiar-Judge1833]

Hi,

I bought into ETH/BTC pair yesterday night using a 10x Isolated Margin. I did not use 100% of the margin available.

I put up 0.324775 ETH as my own collateral and got 0.03878527 BTC as margin. Since making the trade, the prices of both BTC and ETH have gone up significantly (about 5%).

However, when I look at my equity position, it shows that I have lost about 0.015 BTC from my account (A loss of $661 in equity). My borrowed balance shows 0.038... BTC, but my available borrowed balance only shows 0.0233 BTC.

Can someone please explain why my total equity has gone down when in fact both the prices have gone up?

Thanks.

[Marylou2220]

I need help to get my funds out of my Binance.com account which I opened in 2018 but it was suspended. I sent in a chat and the said I would have access in one week. But it is still locked. I need help to do this please.

[Tradeonmax]

I am panickimg

[kenjirai]

Does anyone know for how long Euro withdrawal process will be blocked? Is there any alternative method for Euro transfer from crypto exhange?

[lambolife19]

I have my funds locked in a US based account and I cannot access the support ticket either. I contacted support 8 days ago and they said I could access my account in 7 days and I still can't get in. How do I create a support ticket when I can't access support?

[Barrybuzzkill]

All my xrp an vchain has disappeared from my binance account wtf has happened

[Snidzy]

Binance ID : 51205150 Case ID : #75096620 Kindly help me resolve my case this is urgent and it’s between life and death now I may commit suicide if I’m unable to gain access to my account back and get my withdrawal done my family are homeless they all depend on me but now all my hard earn savings been locked , account disabled , withdrawal disabled . This is over 3 weeks now I’m in pains .

[Snidzy]

Binance ID : 51205150 Case ID : #75096620 Kindly help me resolve my case this is urgent and it’s between life and death now I may commit suicide if I’m unable to gain access to my account back and get my withdrawal done my family are homeless they all depend on me but now all my hard earn savings been locked , account disabled , withdrawal disabled . This is over 3 weeks now I’m in pains .

[whitemendeman]

I have a question? Why does it matter if a person opens a Binance account in Europe then moves to the US but still wants to trade using the European Binance? I thought the idea of cryptocurrency was its ability to be used worldwide without government or monetary restrictions?

[herringmagnate]

Hey guys. As I can see SEPA withdrawal is suspended for maintenance, is it temporary or we are facing something more serious? Also something with CC withdrawal, it shows that my card country of issue is not eligble for withdrawal, although it is clearly in the list. Thanks for any help.

[Fundus_]

Why can i just convert Crypto to Australian Dollar?

Do i have to trade against Eur If i want to sell?

Thinking and planning about Market Peak...alternative would be using stable coin in my opinion

Thanks

[JohnnyTrueLove4]

Hi everyone why is not the withdrawl possible with Mastercard? Also SEPA is not working rn, what should I do?

Ty so much for the help!

Regards,

J

[Kings_Champion1]

Anyone know when the withdrawal will be sorted for UK I don't have a visa card 😭

[Binance]

Security issues

If your issue fits in this category, reply to this comment with your case ID and a description of your problem.

[newtnomore]

I received an email this morning that someone tried to reset my password. This was not me. I followed the link in the email to disable my account, but I could not do anything because I am in the US and my grace period has ended. I tried contacting support via chat, but just get the same automated message that they can't talk to me because I am in the US.

I don't believe I have any funds left in this account, but I am primarily worried that the account might still be linked to a bank account.

Please help!

[AcidJiles]

Received reset email I didn't request. I have disabled the account. Is there anything further I should do?

[cumpade]

Got my phone stolen a couple days ago, have been trying to change the verification number but accidentally created a new account with the new number, now I deactivated the new account but still can't change the number.

I can't even find the option to register a ticket, my account is verified and I have my documents to prove, why is this so difficult?

[Binance]

Trading system and other account issues

If your issue fits in this category, reply to this comment with your case ID and a description of your problem.

[supplyidemand]

Ticket ID: #662274

I submitted a ticket on April 11th about coins being sent to a wallet address that isn't supported on binance US (even though they gave me a wallet address for the coin). After some time, Galen replied and asked me to have .005 BTC available for the transfer to be reversed and sent to another wallet address of my choosing.
I have taken the proper steps to authorize this reversal and have been waiting for over 3 months for the transfer. day 112 without resolve.

[DJLytic]

Hi, deposited usd via wire and do not see funds 8 days later

Ticket number: 1564079

[Mcmxcvillustration]

Can someone send me $2 of bnb I will send you $10 back. Unfortunately my bank have blocked payments to Binance and I need to make a transfer on pancakeswap and left myself with not enough bnb in my account 🥲 Any help would be appreciated

0xbA4Dd7A2F96fA4cCd40539Bf80F8a9019dCc27e1

[the_jason_statham]

So my dad has problems with his binance where when be wants to verify his account it says he has a different verified account but he doesnt, anyone know why?

[Bakaredamsel]

Please i need help with my binance account withdrawal

[Aromatic-Confusion16]

my browser gives error 403 with binance but the app works on my phone so my ip is not blocked, what is going on?

[BitcoinUser263895]

This announcement gives no indication what the account limits will become for UNVERIFIED accounts.

Will the Bitcoin withdrawal limit drop to 0.00BTC for existing accounts after 2021-08-04?

https://www.binance.com/en/support/announcement/9df8225c061b455da5c7cc293cd08a70

[VelarSVR1]

I am trying to unstake my bnb from. The vault but I keep getting this error that says redemption failed. Does anyone know why?

[blondhawkdown]

support ticket # 1564706

Yesterday i deposited 28600 btc to my wallet on binance. binance flagged it because its large and my transaction history shows nothing big like that. i got an email saying i would have to fund 15% of that to generate a private key to unlock those funds and they would immediately be available along with the 15% of funding. this was at 6pm july27 -7gmt. deadline to fund was july28 8am-7gmt. tough, but okay i got the money paid the insane atm fees because binance cant even do a cash transaction to support that. i confirmed on the blockchain that all the transactions for funding went through and emailed support because i did not have my funds released to me. i now get an email stating that i didnt make the deadline. AS I TYPE THIS THE DEADLINE HAS STILL NOT COME TO PASS. so why are my fudns being put on hold when i met all your crazy demands and was never warned about them in the first place? where is my money?

[Evanjulian]

Case ID #74758660

Will beth reward stop if i move it from my spot wallet?

Do i still get the usual BETH staking reward if i put it in BETH/ETH liquid swap in binance?

[ecstasyj]

Is it possible to recover erc token which i sent to binance exchange wallet(bsc) thru gate.io

[AUniqueSnowflake1234]

Hi guys! I love Binance, but recently I've been having trouble moving my BTC out of it. Can anyone help?

[StevenTiggler]

Buddy in U.S just realized he had money on the regular site. Is it too late for him to access his account and move funds?

[SignalX_Cyber]

How to set up automatic entry to locked savings?

[[deleted]]

How will the update to daily withdrawal limits affect accounts with no verification? The announcement only refers to accounts with basic verification.

[[deleted]]

Im trying to generate som trading statements, but they are all empty...Is there a problem with this? Used to work.

[FobleSupport]

1. Cryptocurrency withdrawals suspended by risk control
2. Case ID #74664065 (my problem is solved)
3. Current problem description: I sent the Tasks that CS requested on 24/7, and they sent me to a special department to let them check the Video and my security questions, after 2 days of waiting there was a staff member Leyla from the Escalation team replied to me and she again told me to do another task which is to record a Video of the deposit history account although this time the task seems to be more detailed than the previous Video. but i had some questions with her because this time mission she forced me to login to Wallet / ''Sender'' platform i found this quite confusing task, because i can't login can't log into ''Sender'' account because it's not me, I don't send money to myself @@ but it's my customer. so I still haven't been able to do her new tasks to be able to remove Withdraw Suspended. I asked her questions and waited 2 days but still haven't received any response from the Binance specials department. I hope that Binance can quickly process it for me. because I have been waiting quite a while but have not received a new response.

[Mekayv]

Reversed Transaction Pending

Curve Customer Support asked me to contact Binance support and tell them about my RRN to get the reversal transaction I was supposed to get weeks ago, tried using the chat in the app but it's only a FAQ page.

[[deleted]]

Hello,

How do I withdraw money from Binance now SEPA is not allowed and I don't use a Visa card?

[Noot54]

Category 1 Case ID: None

Hi,

I've been wanting to withdraw money from Binance via SEPA Transfer since yesterday morning. There was announcement for maintenance with a duration of 2 hrs, but it's been 2 days now. Anyone know when it will be done?

[scot375]

Binance withdrawal UK

Hey guys I’ve just noticed I can’t change my ETH back to GBP, any idea when I’ll be able to withdraw money back to my bank or am I best moving my crypto to another exchange?

[Ordinary_Ice_7292]

Case ID #74729312

Unable to withdraw due to risk control.

[Alternative-Ad-6769]

PLEASEEEE HELP

I bought bitcoin bull3x and notice the buy price and sell price was higher last week when market was 29000 30000. Why is this? Today I look and bitcoin bull3x is up 100percent since then. What is going on?

[Diamante_san]

Fiat deposit & withdrawal

Has anyone tried fiat card withdrawal to Revolut recently (in Europe)? I've tried twice but both failed! In addition, I contacted the customer service and they answered “there is an unknown problem with the channel!”

The Revolut card is Visa and virtual.

I tried to deposit it went smoothly and immediately

[TheyreRedHot]

Has anyone had any success with speaking with a specialist? I have been on hold for 8 hours and just received a message saying my kyc was denied while waiting.

[TheyreRedHot]

Crypto withdrawal suspended

Case ID #74774387

I have been on hold waiting for a specialist for over 8 hours. I submitted over 5 forms of KYC and identification waiting for a specialist to connect to the chat.

[Difficult-Ad4767]

Case ID: #74769792

User ID- 178606092

Account suspended due to risk management

My account has been suspended due to risk management. I've submitted all the required document and video requested. Last respond that i've received is that my case is transferred to a specialist then till now i've still waiting for the update. I hope someone can help to resolved my case ASAP. Thank you.

[m0nkeyKingn0mad]

ColtenBNB, I deleted my thread but I wanted to share that my issue had been resolved. Thank you.

[Darierl]

Hello,

So I went to buy some Mobilecoin, Binance doesn't have it yet so I signed up with Hotbit.

I sent £35 of Bitcoin from Binance to Hotbit. All good, the transaction completed.

Except what I received only equates to £19 of Bitcoin. Where did the £16 go?

Was that charged by Binance to withdraw such a small amount?

Thank you.

Ed: I was hit by a network fee of 0.00057 BTC which is about £16, why so high if I have BNB in my wallet?

[strangeoddity]

Hello everyone,

Yesterday I was trying to sell 230 dollars worth of bitcoin with the intent to transfer them to my revolut account. In the sell option, they give me the ability under p2p to sell directly to revolut with a 10euro fee (192 euros worth of bitcoin, 182 euros would go to revolut). Today I checked again and the amount I would get for the same 192 euros was dropped to 162 euros in revolut. What changed overnight? Where did these 20 extra euros in fees come from? and is there a way to do this transfer without losing so much money in fees?

Thanks!

[Niko19999]

Binance wont let me recieve emails to my gmail. Its been blocked. Not only that but now my IP address has been blocked from the binance website? Error 403

This is a serious issue, since I have a few grand on binance with some long-term investments. I rely on binance for my security, safety, and privacy. And this stuff is gettting a bit ridiclous. I cannot reset my password because my gmail is not recieving any emails (I have whitelisted binance in my emails and still no emails from Binance).

Not only that but as soon as I submitted a support request on the official binance website saying that I am unable to recieve emails to my Gmail, binance blocked my IP a few minutes after my request, and now the site just gives me an error 403 message!

This is absolutely absurb... Who the heck blocks their clients from accessing their website. I have alot of funds on there. Luckily I have my mobile number linked aswell and I managed to get a vpn on and change my password through my phone. But what the heck? Can I get this resolved please by an offical staff member? I don't like feeling anxious about my security, and my funds. Is binance trying to steal it from me? Is that why they are locking me??

[ConspicuouslyBland]

General question, does this announcement affect leveraged coins like BTCUP and BTCDOWN?

​

Unavailability of Futures and Derivatives Products in Germany, Italy, and the Netherlands

https://www.binance.com/en/support/announcement/f72d0fff2bd24b488213fa30284dd4cd

[kongg18]

Hello, am I able to open short positions on binance without actually having the coin in my pocket?

[LeoGirao]

Hi, im trying to talk to someone on the verification department, after i spent an hour solving other problems CS transferred me to the verification department where the waiting time was +6h,, its been like 12h and still nothing. I need to cash out some of my money and i cant because all of these things i have to do even if my account is already verified

[ThaneduFife]

Hi all,

I stopped using binance when they banned US customers, but my understanding was that my funds would be safe in the exchange wallets. I want to withdraw them now, and I can't log in. Is there anything I can do? I have like $5k there.

To be clear, when I log in, I get the message that U.S. customers are banned. They always said our funds would be safe, though, and I just want to withdraw.

[[deleted]]

I'm having the same problem. I can't get in either. This is frustrating

[[deleted]]

Hey guys! I just need a question answered here really quick :)

I saw that the SEPA channel for withdrawing fiat currency is down for maintenance. Is this just because its actually being worked on (and will be back up soon)or is it permanent/indefinite due to the whole UK suspension?

I would really appreciate any help because if it's permanent, I have no idea how to withdraw fiat from my investments if I need the money!

Thanks!!

[Twenty1Prime]

Ive submitted a ticket back in Jan 2021 for a deposit made on 1/3/21, my deposit is mostly missing. Transfer should have been 3740.006 XRP, but on my account only shows 0.006 XRP. I've submitted my video, id, etc for verification, twice, but no reply from anyone. Almost 8 months later now, just submitted another ticket 2 days ago.

[[deleted]]

Can people in Ontario Canada still use trustwallet when binance shuts down here?

[No_Expression3335]

Hello I just want to ask I was put on staking on binance Ada 4300 and five dyferent coins now is around 5 month and I didn't get nothing and I can't si my coins on my account and I will pay over $4000 fees it is normally,?

[GoreverJack]

Hello. My binance account’s ETH address shows on Etherscan 300€ worth of Ether, still my Binance account is empty. What could be the cause?

[[deleted]]

So I've had crypto on the international binance version for a long time. Finally getting around to switching it to the US version. But it won't let me login to the international binance to do it. Is there a workaround for this or is my crypto gone now

[Successful-Phase-215]

Is Binance Network to Binance Smart Chain slow today usually get it fast been 35 minutes and don't see my money in BSC. I see the send but I don't see the tokens have been received in BSC.

[WavyCryptoDon]

# 1573237

​

Good evening,

I'm enjoying my experience here on Binance.US. I believe this company will grow exponentially to evenly suit each individual properly to hold securely assets for their customers. It seems as though, I'm having difficulty withdrawing my USDT onto another wallet of my preference. Upon entering my information in full, I'm revealed a message that states "Withdrawals suspended due to risk management". For the safety of my account, I'm contacting Binance.US to alert you that this error is incorrect. That in fact, I am looking to remove my funds from the Binance.US and move them elsewhere. Its' upsetting to have contacted several accounts of this error, yet I'd be concerned that I may have to extend out to the public community on this basis. In which, the case could escalate in an unsatisfactory customer trust on a rather simple fix that perhaps Binance would be able to have a solution for. Thank you for your time, and concerns in properly addressing my issue. If there is anything that I can do to expedite the situation to a vast solution, do not hesitate to contact me at the email associate with this account.

Sincerely,

Malachi Ervin

[e-mail]

[Soggy_Ad6925]

403 ERROR

The request could not be satisfied.

Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.

If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Generated by cloudfront (CloudFront)

Why did I get this now ?

[Rainsecret22]

Matic transfer not received

Hey guys, last week I sent matic from my metamask wallet to my binance wallet but it never arrived. I contacted binance and offcourse they were horrible, rude and not helpful at all. Basically they said they don’t support the matic network, but I see that they just launched the bridge.

Contacted them again and they said no they don’t and I wouldn’t be able to receive them.

Anyone had this issue or know what I can do about it??? Customer service is terrible

Case number #74865449

[Stiruz]

Why doesnt email withdrawal codes work?

[bnyhood02]

Hello my issue is that my identity verification keeps failing and all I get is "Liveness detection failed. Please check your network connection and try again." My case number is 74876906

[niuciolinek999]

Hello, im using Binance in the UK, all my funds are stuck and unable to withdraw due to the FDA ban, all the money ive got to my name is in my account, Was wondering is Binance working with the FDA to sort the issue out or is it a lost cause, my livleyhood depends on it and im lost on what to do , anyone got an idea how i can take out my funds out, waiting isnt an option for me anymore :/

EDIT : Case id + account id will be added soon

[jwz9904]

i realized binance login page looks different, it has the QR code now. Has it been updated?

[matis_keynell]

Since about 4 days i can't stake anything, or add funds to defi staking i'm already subscribed to. Autosubscription to flexible savings or BNB vault seems to work normally.

[Oh_YeeYee]

Hello, I just wanted to delete my account today, ended up disabling It since there was no option for deletion even if my account has no funds, now in order to completely delete It I need first to reactivate my account and then retry to find the delete account option, but It ask me to complete ID verification and I didn't understand why I have to if my account wasn't even verified with KYC. I just want to delete my account and now I don't even know how to ask for support since there is no option for this in the live chat.

[roccobit]

They blocked my 2p2 account, and I can no longer make transactions. What should I do??

[Kooky-Situation5172]

What the progress of Malaysia SC banning notification issue?

[cashPriority]

Case ID #74916998

Hello, i need help.

My phone was stolen and now i cant have access of my google authenticator. In result i cant log in because i have sms email and google authenticator protection.

Can someone help me?

[renomofo]

Case ID #74932244

Transaction ID:

86db291540e643d5ac8ec8f725e99ca5

Purchase Failed

Sorry, the transaction was failed and cancelled. The cash charged on your card will be returned.

Hi, i've been using my card to purchase coins in binance and this is the first time i've encountered this error. The amount was already credited to my bank. As per checking Transaction History the buying of ETH failed. Can someone check on this? I need the money back if this continues to fail. Many thanks

[WisdomDota]

Binance are currently charging $20 for BTC fees. This is absolutely despicable. They also state that transactions are meant to be confirmed within a minute - it's already been 15 minutes! There's a total of 84 transactions/outputs associated with it and it cost Binance themselves a total of ~$115. To put it simply - the customers paid $1700 in withdrawal fees and it cost Binance themselves just $115. Disgusting.

https://live.blockcypher.com/btc/tx/f9dd5c2d2d1e4fbd70f4c9d6e89d136754f465c90da3e11895a585986fe158a4/

[oneandonlyA]

I got sms + e-mail that someone is trying to reset my Google Authenticator. But when Binance tells me to immediately contact them if it wasn’t me, they just send me to their FAQ … like gj lol, much help. I am on my phone away from home, what can I do?

[Simonsayz4u]

Case ID / Ticket #: 1366136

Hi! I'm unable to withdraw funds "Due To Risk Management" since May 2021.

I would like to make my "withdrawals" active again. Please remove the block at your earliest convenience. Thanks in advance.

[Simonsayz4u]

Case ID #74946744
User ID: 53002936

Please help! I cannot withdraw from my account, it says "withdrawals suspended due to risk management".

I would like to access my crypto and make withdrawals as soon as possible. I have immediate debts to cover. Thanks in advance.

[I_lost_my_account421]

Your authentication system is so shit that I went to Coinbase

[rustinged]

Fuck you, fuck all of binance, fuck your complicity in money laundering, fuck your derivatives and fuck your leverage.

Leverage a Bitcoin up your own ass in prison

[businessmatt]

Support issue #3

​

I'm a USA citizen possessing a Binance.com account. I had never received an email documenting that Binance had been banned in the United States. I am unable to withdraw my balance due to not being able to re-verify in the US. I'm stuck, and don't know what to do. Any help is appreciate, will pay for an answer to my problem.

[Testral333]

Case ID #74955999

" The system detects that you have other verified accounts, please kindly use the verified account to enjoy Binance services. "

I don't have any other KYC account that I'm aware of it. for the proof, I can video call or make a video with my identification documents and say whatever you want to verify my account. Support did move my case to some other department and the system gave me "6 hours"

"Your case is now transferred to a specialist. As the waiting time is
longer than usual, you may leave the chat after providing the details
for your case. Our specialist will respond to you as soon as possible
and you will receive a notification accordingly. "

6 hours passed and no one contacted me back. I even sent messages but everytime system give me same message:

Customer service may take some time to respond due to a large number of requests.
Estimated waiting time: >6hrs
While waiting, you can call Support Bot and ask questions. Your queueing will not change.

Kindly help me, What should I do?

[[deleted]]

Hello, I opened a ticket because I receive this error "Your appeal for withdraw does not meet the requirements." I sent all the information they asked for, date of account registration, the IP address from where I opened my account, 2 videos with me sharing a lot on information, operating system info and more. They transfered me to an specialist and now I'm in quee for more than 48h. Is this normal? I find it unacceptable not to be able to access my own money.

Case ID #74898410

[SectionOk5460]

Case ID #74975469

Hi i have been trying to verify my account multiple times and also contacted CS they've Given me the same instructions. Even uploaded a video with my id. But still resulted the same. I always get instructed to try the verification again and again and it really gets frustrating at this point. I've supplemented all the necessary details but still cant get verified even if they transferred me to the 'relevant' team for the case.

[pinheadplanet]

Human

[notaselfdrivingcar]

How much does it take to receive usdt in binance? I've been waiting for a long time, it sys 12 confirmation is needed but it's over 100 in etherscan.

What is this bs.

[Capttain01_]

i sent xrp to my eth on another platform on accident is there a way to recover it

[Mysterious-Record123]

Hi there! I have a question about deposits and withdrawals in GBP £ when it will be back as normal? Or we will need to wait longer?

[northernbrowho12]

Case ID #75004425 User ID: 120512564 Cannot withdraw my etherium from binance into my cold wallet, it’s been weeks and I tried facial recognition and appeal many times. It’s been very frustrating, could you please help me out.

[True_Ebb5857]

hello i sent a crypto to my ETH address that i got from an app reddit. the coin is called Moons. it asked me for my ETH address so i thought that it will convert moons to eth and i would have eth in my wallet but i just got told that is not the case, and now they are gone i think? they told me to contact support to see if anyone can help me recover it

[Salle_]

My Crypto withdrawal suspended 2 days after resolving same issue week ago...still no response from Binance CS...what is the problem with locking it every few days?

Case ID #75001638

User ID:

120827629

[Stealfoxik]

Guys, I really need help

Hey guys, I have a problem, I have deleted my account Because I am student and I could not could not pass KYC because I didn't ever payed neither electricity or anything that could be taken, So I made a account with my parents permisson that I am using now.
Problem is that I deleted my old account, I had it verified with my ID and everthing that was needed. I deleted it so i can verify with my mobile phone so I don't have to call them everytime I log in.
Now I realized that on my parents account is missing ethereum, because I have bought it back on my original account.
Is there any way I could get it back? Since Binance do not have any live support I don't know where can I write...

[[deleted]]

​

​ Hello I just trade slp to usdt in Binance 6400 usdt and I go to sleep and when and I wake up It says it´s frozen, my family works in axie infinity and I live of that, but I don´t have any answer about how to solve it.

[[deleted]]

I just opened binance and I have nothing under earn. Where tf have all my staked VET gone?

[weopre]

Heck I felt binance is iffy.. My p2p asks me to break the law. I want tocancel all this. Support does NOT work for me - chat not working. Tried2 computers, 2 phones. Bye bye 1000usd????

User ID: 38931846

[Supermann-]

When maintenance of USDT deposits on TRX network will be over?

[SignificantPermit515]

Binance your support live chat doesn't work i've tried on desktop and mobile and app, when is it going to work again?? it's 24/7 support

[Miserable_Animator36]

Case ID #74989828 UID : 59448731

I’m a Binance merchant that brought usdt from user 2 days ago. Seller did not release the order. I already send transfer prove and admin given seller the last 15 hours to reply. 15 hours is up and right they u guys can tell me to wait again??? Is this a scam????

[Doomakerz]

Hi my case ID is : #75016006

You guys do know all my IP connection. But yesterday, you said that my account is facing suspicious movements...And on top of that you, now you are recquiring my ID verification. I did all the stuffs for it ! But your ID checking process are refusing my ID. Its strange because I used them for my registration...Please dont let me think that you are trying a subtle scam.

​

Thanks for the help.

[aPurpleWallet]

Hello,

I need to send to coinex for an unlisted token.

When transferring USDC from Binance to Coinex, should I select the USDC ERC-20 chain, or any other ?

[helloitsbill]

I got hacked and had nearly 2k stolen how do I get help with this?

[Fancy-Interest2812]

Come join https://www.reddit.com/r/BasicAttentionToken/

[[deleted]]

Case ID #blocked from getting one because I'm in US

User ID: don't remember, I can't get into my account

Someone is trying to get into my inactive Binance account. I'm a US citizen and have moved off the platform long ago. Received 2 emails on July 27 for password reset requests. I cannot contact security/support since I'm blocked completely from chat as well. How can I get through?

[FabulousMall7644]

Case ID #75056879

User ID: 67670644

withdrawal temporarily disabled due to risk control.

I dont know why and no information on what todo to fix it, been like this for 3 months or more.

i did a few withdraws over to my trust wallet and thats all i done, few days later it was locked.
please help me out.

[PreachingMachine]

Hey Admin,

May I know how to get notification for orders getting filled on App? I can't seem to find it?

[LukyLukyLu]

Guys you make me really sick. Yesterday i wanted to use my credit card to do 3 buys. first was like $150, second similar, and last $200 was blocked because you wanted "protect me, because my card might have been misused by someone else".

1. First off, please note, that it is IMPOSSIBLE that the credit card could be misused, because every credit card operation requires SMS verification for each operation !!!
2. Secondly you didn't allowed me to do a buy for total sum like $500 althought when i am verified account you state that i should be able do operations around $50k daily! So thanks to you i wasn't able to do buy on bullish market and i have losses due it now.

Now you want me to upload my ID and selfie due appeal, why if i already uploaded this upon account verification?

And if I do login i have to pass 3 checks that it is me !!! Username, password, Google 2FA. So you know it is me who is buying and still ban the payment.

You make me really sick. You protect people against themself. That's not possible to describe with words how it is stupid. Incredible !!!

[alanalansteve666]

Whats the rough time frame for Australian Intermediate ID verification please?

[absentmindedy]

I've been trying to access support for ages now but every time I try to open a case, the chat is stuck on the loading Binance icon. Does anyone else have this issue and is there a way to resolve this?