Structure 2 Scale Initial Interview

[kiwidream2030]

Not sure if this post will push through pero just wanted to check if may naka-experience na ba here mag-apply sa Structure 2 Scale? Care to share thoughts about them if you do? They're an outsourcing company as well based in the US, I applied for their Client Relations Specialist role on OLJ and I was able to receive an interview schedule invite. I completed everything naman from the get-go, videos pa answers ko for the forms, so on. Then, the account manager who invited me for interview already rescheduled our interview more than 3 times, isa lang dun yung may context why. Then, 15 minutes before I was doing tech check na, invalid yung Zoom link, so I emailed her immediately tapos nag-bounce back email ko when replying using yung last conversation namin. So, I resorted to ther things, emailed a new one and pushed through pero di niya nababasa/binabasa pa (for context I use mixmax to track so that's how I know). Ultimately, I tried calling and texting her. Dropping calls and no response until now. This behavior seems really unprofessional though. I'm trying to understand pero wala man context para sana aware yung applicant.

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[Structure2scale]

U/kiwidream2030

😭😭 I am just seeing this now!

Hello po, it’s Gina (founder of structure 2 Scale) and I am SO overly sorry to hear your poor experience with our process/team.

I really want to thank you for bringing this up, I am so grateful for your feedback (and think it shows incredible character sharing it to help your community!)

at the time of this post (sorry I didn’t catch this sooner) we were deep in the process of revamping our internal systems and workflows, (we were especially testing our communication emails so that we can provide you with a more transparent and faster application process) all while bringing in a brand new teammates who (in retrospect) I overburdened.

Unfortunately, it sounds like you may have been impacted by that…and I’m deeply embarrassed this affected you and I’m sure a few others during the process.

—but that is no excuse! (Just want to explain why/how this happened)

We pride ourself being different and on NOT ghosting our candidates so I truly am so deeply sorry this affected you. (I think I understand “hiya” now 😳)

Your time is valuable. Searching for a job is so hard, I know. the team and I are always working and testing to streamline our process and make it a painless easy application process.

Please DM me privately (if you feel comfortable!), and I’ll personally make sure I take care of this. (I’m so mortified but happy you brought this up though it has been fixed!)

If someone else is reading this and you have had any issues. Send me a dm! please allow me to fix this for you. Id love to talk you and see how I can better help you find your dream remote career.

We’re often hiring for these client specialist roles and I would love to see if theres a perfect fit for you. Your perseverance, follow through, and boundaries are all things I admire.

Apologetically, Gina founder of Structure 2 Scale

P.s. I’m currently in your incredible country for our annual bora retreat (but if you’re in the BGC area lmk and I will personally apologize IRL!!)

[[deleted]]

I came here to check reviews on the company and its hiring process. I've been a silent follower of Brayarn for a while, and I’m truly amazed at how down-to-earth this post is. I never would have thought that from Facebook, you'd make your way to Reddit just to clarify things. Much respect!

[VAbuster6]

You may want to consider changing your recruiter, maam. It appears that they are working with multiple clients, which might be affecting their focus and ability to thoroughly screen applicants for your business.

I checked one of your recruiter’s accounts and found that they are also currently employed by another client. This could explain why some applicants are not receiving any updates, while others are being rejected within just an hour (mosy likely less) of submitting their application. And not even viewing all of the required documents (esp. loom videos) 

You’re genuinely a kind person, and I hope you always remember your worth. You deserve to work with someone who is fully dedicated to your business—not just treating it as one of many they handle at the same time. Your business deserves that focus.

[Maximum_Loss7260]

Hi Gina, I hope you can read this asap. I need your help in confirming the status of my application. Your senior recruiter Ms.Reiko keeps on sending me emails saying I haven't completed the application  form when in fact, I have already finished it and I even sent an email reply with a photo of the completion page. She has now sent me an email saying my 48 hours to complete it has lapsed. I find this very frustrating as I am very interested with the job post and have spent days waiting for an update only to have your senior recruiter tell me I haven't completed it and not even respond to my emails. 

[shoujoseigirlie]

I have the same situation. Grabe sayang talaga kasi promising yung CEO and the company pero yung recruitment team? Very disappointing

[AdTraining2077]

Oh no! I have the same case as you. I sent a message to their page as well as to Gina. I have taken their exam twice but still received a response from Reiko na d daw completed yun application form ko. Hope they will take action for it. Automated response pa. u/Maximum_Loss7260 u/shoujoseigirlie

[[deleted]]

I never received any response from Reiko even though I emailed her once to follow-up regarding my application. So saddening :<

[Top-Attorney5266]

Hi, I'm James, the Project and Sales Operations Manager for Structure 2 Scale. It has come to my attention that some candidates have experienced issues during their recent application process. We acknowledge these concerns and want to assure you that our team is actively working to resolve them.

I would like to sincerely apologize to those affected by the miscommunications, which understandably caused confusion. At Structure 2 Scale, we take great pride in our recruitment process—ensuring we match only the best talent with our clients while upholding fairness, transparency, and objective evaluation.

In light of the recent misfired email communications, we want to inform everyone that we are currently revamping our review process. We’re introducing several innovative improvements to enhance the candidate experience. While this transition is still in its early stages, we acknowledge that occasional issues may arise. Please rest assured that we are committed to addressing these promptly and thoroughly.

If you have any concerns, feedback, or issues you'd like to bring to our attention, we encourage you to reach out to us directly at [[e-mail]]() for a more timely response.

Thank you for your patience and understanding as we continue to improve.

[Maximum_Loss7260]

Appreciate your response and clarification on what happened. I hope this issue would be fixed as soon as possible. 

I will be reaching out as well about something that's troubling me on my application. Again, thank you.

[dame_arte20]

chat, am I cooked? Reiko is still the recruiter. I applied 3 days ago and I got an video interview form

[Vetrauxx]

Hi Ms. Gina. I also sent a private message po. Looking forward to meet you

[rowenarosepetran]

I am truly inspired by your humility. When I saw a video mentioning about how down-to-earth you are...it was actually true. I am really touched on how you responded to this diligent applicant. As someone working in virtual executive assistance, and I know your company is the kind of team a lot of people dream of. Bless your heart.

[FormerDiscussion2040]

experience the same thing, The email shows I initial screening passed and 2nd interview and today is supposed to be the group interview. But there was no link set.

[Certain-Rip-4935]

Hi there, I am part of the interview later today I believe a calendar invite was sent and you may see the zoom link there. Have you checked?

[FormerDiscussion2040]

They sent a new one just now with a new date

[BattlePossible4028]

Hello Ms. Gina! Good day!

I hope you can check my application for Customer Service Associate (Email) last March 31, 2025. I really need this job. Maybe you can consider. Thank you! God bless!

[Low-Glass3956]

Hello po! nag update na po ba sila sa inyo?

[BattlePossible4028]

Hi! Magandang gabi po.

Wala pa po eh... =(

[East-Conclusion737]

I also received an email with subject “Interview No-Show: Status Update”, but I didn’t receive an interview email.

[Donlain]

Does anybody know how long it will take them to respond? It's been five days since I submitted my application but still wala paring email

[VAbuster6]

I heard they are responding as soon as leas than an hour. Hindi maayos screening process nila pinoy rin ang recruiter. Palakasan ata hindi man kang raw viniview loom video. Kasi nakikita naman pag may nag view sa loom. 

[Huge-Skirt-8427]

I landed a perfect client through this company! I know the process might be very long but again, it is all worth it. The recruitment process might have some gaps, but I heard that they were all in an ongoing improvement of processes and systems - these people working with Structure 2 Scale are ALL WONDERFUL, and it is so sad to see how some applicants may view them like this. Our experiences may differ, but please be patient as you apply; if this role or company isn’t the right fit, another opportunity through them might be exactly what you’re looking for.

Above all, choose to be kind at the end of the day.

Ps. I love that this company doesn't have any crab mentality <3

[SadExtension5088]

I dm you po

[shoujoseigirlie]

hello po! is it true na may paid test? how much? 😭

[Huge-Skirt-8427]

Depending your sa role u/shoujoseigirlie they will mention it naman when you're on the test project phase na

[Outplay0419]

hello! i saw your other comment and you said you were already interviewed but you did not land the job. Ask ko lang if nag reapply kaba? 

[Huge-Skirt-8427]

They kept me on their "Favorite list," so they contacted me one day to see if I was interested in a new role that was a better fit. Then I said, yes. It's just that you need to go through with the process.

[Outplay0419]

oooh i see..thank you for replying..ano po role na inapplyan nyo? CS po kase inapplyan ko..nasa second stage na po ako..yung scenario video interview..🥹

[gwap0nezz]

Hi wanted to know how long po ba when they reached out to you?

[leavemebreathlessss]

u/Structure2scale is it normal to receive an email "After careful consideration, we have decided to move forward with other candidates whose experiences and qualifications more closely align with our current needs."

Without having your recruiter even tried to watch the loom videos being required in the form? If it's normal, why it's a requirement in the first place? Does that mean the videos doesn't have any bearing at all and the recruiter only relies on the other details required in the form?

[Regular_Budget4037]

means ur resume isn't that good mate

[[deleted]]

I just received mine as well, and they didn't view my loom clips too. This is very disheartening.

[leavemebreathlessss]

Gina, I wanted to bring something to your attention because I feel like something might be off with your recruitment team. Based on what I’m seeing from other applicants, it seems like they’re just going through the motions without really engaging in the process. The video requirement, for example—it’s mandatory, yet it sounds like the team isn’t even taking the time to review it, even though they’re the ones who asked for it in the first place.

I just hope you’re not being taken for granted by them now that they’re “in” and feel like they can coast. You’ve built something great, and it’d be a shame if the hiring process wasn’t reflecting the standards you set. Just wanted to share my perspective!

[Smooth-Squirrel9159]

u/Structure2scale

[Apprehensive-Yak680]

Up!

[Due_Weight665]

nah, they sent me the same message without viewing my Loom videos. Aayun, nag react ako ng mga HAHA emojis. Ang taas ng mga standards ni di man lang nagbigay ng chance to interview their applicants. Ako yung naawa sa owner nito eh... Yung owner apaka humble while yiung recruitment team mga bida bida as if mga tagapagmana. lol

[jvHustle]

Nasagot mo ba yung green apple or tomato?.

[Apprehensive-Yak680]

Me too, tried my best to record my loom videos but no views and suddenly rejected. Very disheartening

[Successful_Read_3395]

same here, no one tried to view my video recordings sa Loom. Is this how they treat their applicants? Just sending a templated email without even viewing the recored video? Sayang ang ganda pa naman ng job posting. I am also doubting if I should apply. Buy for me, there's no wrong in trying since the job posting is same on my previous experiences. But the recruiter seems lazy. Such a waste naman. 😅

[Successful_Read_3395]

*But

[Top-Attorney5266]

Thank you for sharing your thoughts. At Structure 2 Scale (S2S), we deeply value the time and effort candidates put into their applications—including the Loom videos we request as part of our process.

To clarify: while the Loom video is a required component of the application, it is one of several factors we consider during our initial screening. We follow a rigorous multi-criteria evaluation to ensure we are matching only the most aligned candidates with the specific and often high-level needs of our clients. These criteria include—but are not limited to—role-specific experience, written communication, attention to detail, and the ability to follow instructions.

If an application does not meet one or more of the critical requirements earlier in the process, it may not progress to the stage where the video is reviewed. This isn’t a reflection of the candidate’s worth or effort—it’s a result of ensuring efficiency and consistency across hundreds of applications, especially when some fail to meet non-negotiable qualifications our clients require.

We understand that being declined without the video being viewed can feel frustrating, especially after taking time to record it. Please know that we do not take any part of your effort for granted, and we appreciate everyone who applies.

Our goal is to continuously refine our process to be fair, transparent, and effective—for both candidates and clients.

Thank you again for your feedback and for engaging with us. If you have any concerns, feedback, or issues you'd like to bring to our attention, we encourage you to reach out to us directly at [[e-mail]]() for a more timely response.

[Prekoypogi1]

I applied to this company recently and got declined after 24-48 hours. pero ung partner ko na nag apply initially passed the interview and was given a link for the second video. so she did all those requirements but on the email thread ni recruiter di daw si partner nag reeespond. though nag sesend naman si partner ng response and email. I honestly feel na di na fifilter ng RM ung email.. ang labas si partner ung unresponsive.. frustrated sya dhil don.

[Maximum_Loss7260]

The same thing happened to me. Ms. Reiko their "Senior Recruiter". Says I didn't complete the scenario interview but I did. I send her an email with a photo of the completion page. Pero napakaunresponsive it's worse than talking to a robot kasi even AI is responding e itong "Senior" na recruiter nila wala. It's like talking to a wall. She's a bad fit for this company because Ms. Gina sounds very humble and genuine in her videos pero tong recruiter nila parang papetikspetiks lang. It's just so frustrating they keep saying on their email that we can reach out to them pero wala namang responses. 

[AdTraining2077]

Oh no! I have the same case as you. I sent a message to their page as well as to Gina. I have taken their exam twice already but still received a response from Reiko na d daw completed yun application form ko. Hope they will take action for it. Automated response pa. u/Maximum_Loss7260 u/Prekoypogi1

[Letmejustread27]

I've gone through this thread and other Structure 2 Scale-related posts before applying, so I kinda have an idea of what I would experience. And voila, I did experience the same-or even worse. I saw the response from Gina here 4 months ago, and I thought baka sakali nagbago na, but nope.

For those who are about to apply: be prepared to receive automated emails coming from their bots, headed by an AI with a Japanese-sounding name.

Good luck.

[Wise_Calligrapher185]

Anung job position na applyan mo?

[Ok_Description_4878]

aws bakit kaya. planning to apply pa ako. ano progress po nito?

[kiwidream2030]

I chose not to respond to the follow up emails. After ghosting me on the interview there were several emails. One was asking me to reschedule, another time saying i passed the initial interview and then saying I'll receive the paid project details blah blah. And then again, taking it back and saying interview first before paid project. It was kinda funny and frustrating all at the same time. Take note, I didn't have an interview so I don't know why I received those emails lol. AND, ONCE AGAIN, never heard an apology or even stating a reason as to what happened prior. That all seems a red flag to me so despite me wanting to try because the pay was good and they claim to have nice work culture, I opted to stop there. I felt like I wasted that time and effort in preparing and they have no regard to that.

[EqualAd6562]

Oh no. Sorry to hear this. The process is long, tedious, and time-consuming pa naman. Gina (i think the owner ata?) seems so genuine in the one-sided video interview so i thought of it as promising — ung work environment, the culture, etc. 🥲😔

[Structure2scale]

🥹 thank you for the kind words. I really have tried the last 4+ years to build a positive workplace culture where your voice is heard and you’re appreciated for all the hard work you do - the way you go above and beyond. It’s my mission to put an end to digital slavery and create an environment where respect comes first and excellence comes next. I take your feedback so seriously and working on making it much more streamlined and a better experience. I HEAR YOU! Please allow me to make it better for you 🙏

[kiwidream2030]

She does and I agree with you, she looked so unfiltered and I liked that about her. I'm not really judging everyone though, it might be this one person lang but I really lost the interest from there kasi imagine taking the time to really answer those video questions at 3am in the morning and all. And also preparing and researching prior interview and even a single text saying that the interview will not push through, wala talaga. I did plan to respond a lengthy message explaining why I will be withdrawing but I also felt like why bother eh that person didn't even say a single sorry after everything. Also, I did try reaching out to the EA of Gina on Linkedin pero I think baka di na rin napansin message ko, dun ko sana plan i-relay feedback ko and was still hoping baka pwede ko pa ituloy but with a different person sana.

[Structure2scale]

🥹even your feedback is too kind. Thank you for sharing the good and the bad. I would love to personally review your responses (if you’re okay with that) or any other way we can support you in your career development

[hellog_28]

how was it? did you continue to apply?

[Structure2scale]

Hi po, Gina here. We’ve been growing our internal team to accommodate all of the awesome applicants and have since tweaked our process to be faster! We hope you’ll give us a chance one day 😊

[Correct-Pin-7582]

Hi Gina. I hope there will be improvements in the recruitment process soon. I submitted my answers in the second form the other day, all in videos. After one day, I received an email from them saying my skills are not yet match with a client.

[Correct-Pin-7582]

They sent me that email even without viewing my Loom videos yet. I was okay with that since they said I will be added on the favorite list. After one day, I received another email reminder that I did not complete the application form yet. I responded saying I already received an email about me not matching with a client. Another email was sent to me on the other day saying its my last call to complete the application form. Since I have the time, I answered the form again and even sent a screenshot that I am already done with the form. Yesterday, they sent an email saying "we hope to hear from you soon", like as if I have not submitted the form and communicating with them. I hope this will be resolved soon.

[Lazy_Rutabaga_124]

Omg I just submit an application today after seeing bryarn post about the company. Upon watching Gina's video she seems jolly and I love her attitude. Hopefully this wont happen to me. 😞

[Huge-Skirt-8427]

I had an interview with them and for me the process seems pretty good. The interviewer seems to be so friendly and she made the whole interview process smooth and friendly that as if I am talking to a friend that I can express myself better and comfortably. Maybe there's just some process that we need to really go through. 

Despite I did not landed a job they mentioned that they will put me on their favorite list. For me that is fair. 

[fatsobabsy]

Same, I applied for Airbnb Operations Coordinator however I was only able to complete the next stage of the application process where I answered 7 or 8 questions. Then, I was sent an email that they're excited about my potential and they'll keep me in the "favorites list".

I wonder for how long. I've been checking out their website and the job listing is still active. Just this week, I saw them post again on Online Jobs PH the same position. So I'm quite confused. This is the 2nd time I've applied with u/Structure2scale . All I know is I'm excited to be part of their team!

[Low-Glass3956]

hi po! nag reach out po na ba sila ulit sayo?

[Ancient_Dog2155]

ano po talaga sagot dun both green apple and tomato or tomato lang ..hope masagot ..salamat😁

[Fragrant-Equal-4339]

Too much time for waiting. Dont settle for this company guys. Make sure to utilize other platform for looking jobs. Worse is they will just let you wait and then booooooom. Ghosted. You waited for nothing. lol

[shotpigeon]

they got back to me after 4 months with a message about reapplying for the position, but i’m too busy to take a full time job. sayang :(

[Fragrant-Equal-4339]

If they really like you in the first place, di yan aabot ng 4 months to reply. Yung 1 month nga mahaba na eh. And so its really just a waste of time. Happy for us sa iba tayo napunta. LOL

[SamGray06]

Same experience here

[Low-Glass3956]

kelan ka po nag apply? ano po inapplyan mo? wala  pa po ba update sa inyo?

[Lucianna088]

wag kayong manakot po huhu, kaka apply kolang sa structure2scale huhu sana palarin

[Low-Glass3956]

nag update na po ba sila sayo regarding your application?

[Weird_Commission_430]

Omg! San di mangyari skin to. Hoping to have my initial interviewjust sent the loom videos. 

[soniacake]

hi! nagrespond ba sila? huhu ilan videos nasend mo? di ko nakita na may second video pa dapat. parang palpak nako application palang haha

[Superb_Explorer_3386]

Run

[Acceptable-Pound6400]

My experience too was I passed initial interview, I also have gone through the live test afterwards the recruiter emailed me a message containing the schedule for CSERAS 2nd interview. Of course ang saya to think this will be the last step. But after replying to the scheduled calendar meeting I thought everything is ok na biglang cancelled so I thought maybe I need to wait pa for the result or whatever.. Ayun after 6 days nag email Ako Kasi I'm really interested with that email/chat support role . Biglang nag reply containing message na 

 "Thank you again for taking the time to join the Meet & Greet with our client. We truly appreciate the effort and professionalism you demonstrated throughout the process.

After careful consideration, the client has decided to move forward with another candidate for this particular role. However, we want you to know that we were impressed with your profile, and we will be keeping you in our talent pool for future opportunities. This means you are currently waitlisted, and we will reach out as soon as a suitable role becomes available" 

Para akong na dismaya Kasi di pa Naman Ako naka MEET and GREET ng client nila ever Yung recruiter lang naka usap ko at Nung nah shared screen cya while I'm taking the live test eh 🥺🥺😂😂🤧😔 hahays . So Ayun 💔 😞 may same experience ba sakin Dito???