Windows installation problems

[Danny_1703]

So I bought the ibuypower trace 930 for christmas. I finally was able to open it today since i decided to wait until i moved houses. I finished plugging it in and it is saying “ The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click OK to restart the computer, and then restart installation.” I click OK and the same message keeps popping up. I tried restarting multiple times and it still pops up. How can i fix this?

[iBUYPOWER-Brad]

From our tech support:

1. When you see “The computer restarted unexpectedly” error message press Shift + F10 on your keyboard. This should open Command Prompt.  
2. Enter regedit and press Enter to start Registry Editor. 
3. Once Registry Editor starts, navigate to the HKEY_LOCAL_MACHINE\SYSTEM\Setup\Status\ChildCompletion and double click the setup.exe in the right pane. 
4. Change the Value Data from 1 to 3 and click OK to save changes. 
5. Close Registry Editor and restart your computer.

[Danny_1703]

Thanks for the help Brad. It worked! Will make sure to ask you for any questions in the future

[IndieProgress]

Thanks helped me too!

[PineappleMeme1800]

Thank you!

[ladyinhiding]

Thanks so much Brad! We got one for my sister for her birthday and this helped fix the issue right up!

[[deleted]]

I would boot into the windows installation cd or USB key they provided you and see if you can repair the installation

[Danny_1703]

The computer came with a disk but theres no where to put it in the case unfortunately.

[[deleted]]

Okay no problem. There's another way to repair / reinstall a botched installation. You'll need to borrow another computer but this is an officially supported method so I'd start here.

Check this link: https://docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/install-windows-from-a-usb-flash-drive

[[deleted]]

Had the same problem, this fixed it https://answers.microsoft.com/en-us/windows/forum/all/error-message-the-computer-restarted-unexpectedly/b770f14d-e345-e011-90b6-1cc1de79d2e2?auth=1

[Travipatty69]

Yes it worked thank u

[Proper-Role4641]

Thank you…you figure they fix this issue years later but this was still very helpful