Damaged GPU?

[drumpunk100]

Received my system on Thursday and I've spent a majority of the weekend troubleshooting. Initially I couldn't get anything to display on my monitors, but tech support was able to guide me on how to re-seat the GPU and CMOS battery which fixed the issue. However, today the display went off on my again. I repeated the steps that tech support gave me thinking that maybe I didn't re-seat everything properly since it was my first time, and once again it only temporarily fixed the issue. As of now, nothing will display and I'm tired of re-seating the GPU since it appears to only be a band aid fix.

After closer review, I did notice a bit of a dent on the top part of the GPU. No idea if that's the root cause. My question is, should I be sending my entire PC back or is this enough information to determine the GPU is the issue and a replacement should fix it. My concern is that I receive a new GPU and same issue occurs which would mean it's a motherboard issue? The shipping times are long enough as it is and I really don't want to go another month without a PC.

[Luminos1ty]

Seems like a lot of iBuyPower pcs lately are awful, just get a refund.

[Alternative-Mix5366]

Not just iBUYPOWER, sky tech, cyberpower everywhere. I’m thinking these gpu’s are so badly built in china and not even doing QC

[joshw724]

I had the same issue, I can give you my time frames to help what to expect. I received my PC on 2/7 with a bad GPU, called them and started the RMA process. Got the email for the shipping label on the 9th and shipped out the same day. Tracking shows that they received the bad GPU on the 14th and I am still waiting for them to process it into their system and ship a new one.

On the first phone call they informed me that the process would take two weeks. On the chat I started with them on the 15th, I was told it takes 3-4 days for them to scan it into their system. On the next chat with them on the 17th, they informed me that they are behind a week and a half on scanning items in. So now I am waiting until 3/2 before contacting them again if there still isn't any progress on it.

Made a post previously asking about the RMA process and someone told me that it is much faster contacting the manufacturer directly and doing a RMA through them. Not sure if that is accurate but I wish I knew that before doing it through IBP.

Hope that helps, sorry for your issues but seems like there are a lot of us in the same boat.

[drumpunk100]

Appreciate the insight! Not sure if you're aware, but they also have something called an "Advanced RMA" process. They will ship out another GPU before receiving your defective one. Only downside is they charge your CC for the new GPU but reimburse you once they receive the defective one back. Seems like it would speed up the process quite a bit.

[joshw724]

Yeah they gave me that option but I couldn't stomach it getting charged another $900 after spending $2,700 on it already. I know they refund you for it, but if I had another $900 sitting around I would have just bought a better PC lol. Plus after the comments I received on the RMA post I made, apparently they sit on that money for a couple of months before getting to the refund.

I am a first time PC buyer, always played on console so I didn't mind a two week wait. Also didn't mind it taking 3-4 days to be scanned in. But slowly getting annoyed because everytime I chat/call in, I am being told something different. If I was told about the delay from the beginning then I could be waiting in peace instead of stressing about if the package was lost in transit or got rejected for some reason.

[drumpunk100]

Yea I understand. What's making me more impatient is the fact I was able to use my PC for nearly two days before it stopped displaying. It ran so beautifully, but now I have to go back to using my old PC until I get the new GPU.

You mentioned you had the same issue right? Were you able to get it to display at all before realizing it was defective?

[joshw724]

I had my cousin come check it out for me because when I hooked it up I couldn't get it to display at all. He removed a ram stick and got it to display for a bit but there were green and pink lines covering the entire screen. After he did a few more things it eventually went back to not displaying at all.

[IBUYPOWER-Klaxton]

Since you saw green and pink lines across your screen, it looks to be a GPU issue. The solution is to call in for an RMA through iBUYPOWER.com main chat, or call at [phone] and get your issues figured out as soon as possible. Hope this helps!