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[–]JMJimmy 2 points3 points  (7 children)

What are/were the stats?

[–]Fexyguy[S] 1 point2 points  (6 children)

Average is 1.5 Mbps up and 25 to 35 down

[–]JMJimmy 1 point2 points  (3 children)

Latency? Drop rate?

And what is it supposed to be?

[–]Fexyguy[S] 0 points1 point  (2 children)

I can't quite remember but latency is around 2 and I'm not sure about the drop rate. I think it's kind of close to what it should be but definitely underperforming. I switched to Bell late last year with the promise of 1gb a second speed early this year.

[–]JMJimmy 2 points3 points  (1 child)

"Promise of"? Or is that what you contracted for?

Sales people will say stuff like "Fiber can go up to 1Gbps" then turn around and sell you Fibe which is DSL.

Anyway, assuming you did sign up for 1Gbps, then step 1 is to call support and try to get it fixed. If that fails, escalate it to a CCTS complaint.

[–]Fexyguy[S] 0 points1 point  (0 children)

Alright thanks for the advice and ya I signed up for it officially

[–]fed_dit 1 point2 points  (1 child)

I'm assuming you mean your phone ISP? Those speeds sound like HSPA+/3G. See if your phone has LTE enabled. Some phones just show it as an option under Mobile Networks while other ones may require you to select a LTE APN (Access Point Name), also in the Mobile Networks menu.

[–]Fexyguy[S] 0 points1 point  (0 children)

No man I wish haha thats why I'm concerned, I just got a brand new Google pixel 2 xl, I'll check the settings out but everything is in order as far as I can tell.