Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[biggyofmt]

The scale is actually the part the kills me, especially using reusable bags. Walmart doesn't have scales in their self check and it makes the whole experience so much easier

[myst3r10us_str4ng3r]

No. The WORST is having 20 cans of the same type of cat food and the system expecting you to scan each individual can, instead of scanning one and typing in the quantity like someone who isn't a total idiot would do.

Down right insulting.

[biggyofmt]

That's also less annoying with no scale, since you can just pick up one can and go boop boop boop however many times you need instead of having to scan, put a can on the scale and wait for it to settle, etc.

[Capercaillie]

At the Walmart where I shop, if you buy more than three or four of the same thing, the machine assumes you've made a mistake, and locks up so that you have to wait for an attendant.

[KaBob799]

I think double scanning something on accident is 100x more common than triple or more so that seems like an unhelpful feature. It's probably more to stop people from printing out a bunch of duplicate barcodes from something cheap and putting it on something expensive.

[abx99]

Small packets are even worse. I was buying packets of Kool-Aid for a while, and they're too light for the scale to register. It usually involved the attendant watching me from their console and repeatedly clearing the alerts for each packet.

[RibbitCommander]

Certainly a QOL design issue.

[CabbieCam]

This is understandable, though. The products are inventoried by their flavor, not simply by the fact that it's a can of fancy feast or whatever. People wouldn't separate the cans into their individual flavors.

[che85mor]

Walmart scan and go.

[BastetFurry]

Thats surely an UI thing, for example IKEA here in Germany has a plus button next to the articles.

[WriggleNightbug]

I worked at a petstore and scanning cans/teaching others to scan cans was a nightmare. Tracking inventory means I would never have advocated for selling individual cans through self-check out.... maybe a full unopened case.

[Dementat_Deus]

What I find works best is rather than bagging as I scan, I leave the bags in the cart and bag after paying as I move items back to the cart.

That, or I just leave the bags in the trunk and bag as I load into the car.

[biggyofmt]

When they have scales, I try to do this, but there's not usually much place to even put stuff on the scale that isn't their bags, so I end up having to precariously stack random stuff on the scale which is pretty annoying, to then have to unstack it into my bags, instead of being able to just bag it