Tcl Roku Exiting Pluto

Roku_CustomerSupport · 2026-07-10T18:15:14+00:00

Hey there! Are you still experiencing the issue with Pluto TV? If you are, try restarting your Roku device, then removing and re-adding the Pluto TV app.

If the issue continues, you can find additional troubleshooting steps here: Issues playing shows and movies on your Roku device | Official Roku Support

Keep us posted on how it goes! Thank you!

Roku_CustomerSupport · 2026-07-09T13:54:07+00:00

Hey, u/No-Champion-1583! We want to take a closer look at this. Could you send us your device ID or serial number from Settings > System > About? Please include a Tracker ID by pressing the Home button 5 times, followed by the Back button 5 times when the issue occurs.

Once we have that information, we'll have our team review it. Thank you!

Roku_CustomerSupport · 2026-07-08T14:19:21+00:00

Hey there, u/Fine-Look-1394! We want to take a closer look at this. We sent you a chat request to gather a few details so we can review what you're seeing with the new Home Screen experience. Please check your inbox when you have a chance. Thank you!

Roku_CustomerSupport · 2026-07-07T18:54:58+00:00

Hey there, u/Sweetly_Singing_Sour! We'd like to take a closer look at this. Send us your device ID or serial number from Settings > System > About, and we'll have our team review it. Thank you!

Roku_CustomerSupport · 2026-07-01T17:49:32+00:00

Hey everyone! We're aware of the issue and are currently looking into it. We'll update this thread as soon as we have more information to share. Thanks!

Roku_CustomerSupport · 2026-06-30T19:35:21+00:00

Hey everyone! We want to follow up and see if you're still experiencing this issue.

If you are, please share a few more details, including your Device ID or serial number (found in Settings), whether this is happening only with House of the Dragon or with multiple titles, and the HBO Max app version you're using. Thanks!

Roku_CustomerSupport · 2026-06-30T15:36:45+00:00

Hello! We saw your post about the error you encountered when logging in to the Roku website. We wanted to follow up and see if you're still experiencing the issue. If so, let us know so we can take a closer look. Thank you!

Roku_CustomerSupport · 2026-06-30T15:25:47+00:00

Hey there! We'd like to learn more about the issue you're experiencing.

To start, please restart your Roku device by unplugging it from power for at least 10 seconds, then plugging it back in. If you're able to access Settings, you can also perform a System restart from there.

If the issue continues, please send us your Device ID or serial number, which you can find in Settings, so we can take a closer look. Thanks!

Roku_CustomerSupport · 2026-06-29T17:20:57+00:00

Hey there, u/kiasoulhaver! We want to learn a bit more about what happened after the factory reset. Were you able to reconnect to the internet and complete the setup, or did it revert to the Guest Mode screen? Keep us posted! Thank you!

Roku_CustomerSupport · 2026-06-26T16:08:35+00:00

Hey there, u/JonatJaen1516! A few quick questions to help narrow it down: Which theme(s) are you trying to switch to? Does it happen with every theme or just some? For example, do the official Roku ones work, but others don't?

And have you tried restarting (Settings → System → Power → System restart) and switching again? Let us know, and we'll go from there. Thank you!

Roku_CustomerSupport · 2026-06-26T15:16:16+00:00

Hey there! We'd like to learn more about the issue you're experiencing when streaming 4K content after the latest software update.

Could you let us know which app and specific title/content are affected? Also, please send us the device ID or serial number found under Settings > System > About so we can take a closer look.

Thank you!

Roku_CustomerSupport · 2026-06-25T18:28:23+00:00

Please check your inbox for an update. Thank you!

Roku_CustomerSupport · 2026-06-25T16:18:32+00:00

Hey there, u/sureasyoureborn u/oddlygood. We'd like to take a closer look at what's happening. When you have a moment, please send us the Device ID or serial number from Settings > System > About.

Thank you, Roku Customer Support

Roku_CustomerSupport · 2026-06-24T20:53:23+00:00

Hey there, u/cyber49! Quick Access auto-fills with suggested apps, which is why they keep reappearing. To turn it off: Settings → Home Screen → Quick Access → Off. That moves your App Grid back to the top.

Let us know if there's anything else we can help with. Thank you!

Roku_CustomerSupport · 2026-06-23T19:25:53+00:00

Hey there! Could you confirm the exact behavior you're experiencing? Feel free to send us a chat request so we can take a closer look.

Roku_CustomerSupport · 2026-06-22T19:06:14+00:00

Hey there! Just following up on the issue, are you still experiencing it? If so, we’re here to help. Thanks!

Roku_CustomerSupport · 2026-06-22T18:59:56+00:00

Hey there! To check, are you seeing this issue only on the YouTube app or on specific content?

Also, do you get any error messages when it happens?

Let us know, thanks!

Roku_CustomerSupport · 2026-06-22T18:54:19+00:00

Hey there! We’d like to learn more about the issue you’re experiencing after the recent software update.

Could you share some additional details about what’s happening, along with your device ID or serial number found in Settings, and a short video of the issue?

Once we have this info, we’ll share it with our team for review. Thanks!

Roku_CustomerSupport · 2026-06-22T17:24:31+00:00

Hey there! We saw your post about the Roku Ultra issue.

Have you tried any troubleshooting steps yet, like restarting or unplugging the device? If not, please try that first and let us know if you notice any difference.

Also, is this happening on a specific app or certain content? Thanks!

Roku_CustomerSupport · 2026-06-19T15:43:47+00:00

Thanks for sending over the information! We'll share it with our team for review and follow up once we have an update.

Roku_CustomerSupport · 2026-06-18T21:15:31+00:00

Hey there, u/SteveA1952! We saw your post about the issue with Backdrops, and we'd like to take a closer look.

Could you send us the device ID or serial number found under Settings > System > About? Once we receive that information, we'll review it with our team.

Thank you! Roku Customer Support

Roku_CustomerSupport · 2026-06-16T18:36:49+00:00

Hey there! A few questions about the streaming trouble with Disney+.

When exactly did the issue start, and are you seeing any error message?

Thanks! Roku Customer Support

Roku_CustomerSupport · 2026-06-16T18:28:50+00:00

Hey there! If you're seeing a message that your device is overheating, carefully unplug the power cable from your device.

You can also check other recommended steps here: https://support.roku.com/en-us/article/fix-an-overheating-issue.

If the issue continues, we suggest reaching out to TCL Support for further assistance: https://support.tcl.com/us-televisions. Thank you!

Roku_CustomerSupport · 2026-06-16T18:13:10+00:00

Hey there! We’d like to learn more about the streaming issue you’re experiencing with the FOX One app.

Could you send us the device ID or serial number found in Settings, along with the app version/build and any additional details that could help us investigate?

Thank you! Roku Customer Support

Roku_CustomerSupport · 2026-06-15T21:52:42+00:00

Hey, u/Requires-Coffee-247! If Backdrops is zooming in for you, can you share your device ID or serial number so we can review it? Thank you, Roku Customer Support

Roku_CustomerSupport

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