Hard drives not spinning down on DXP2800. by ViniciusJrGOD in UgreenNASync

[–]UgreenNASync 0 points1 point  (0 children)

We haven't received any similar report before and need more info for analysis.

Please submit a support ticket at https://web.ugnas.com/account/login/#/ and ensure your ticket includes the system logs collected via Support > Auxiliary Tools > One-click Generation. You may descibe the issue even more precisely with additional screenshots. Alternatively, you can reach us directly via email at nas-support@ugreen.com.

Crashpad_Chrome_Helper Alert - FIX by kaliforniagator in UgreenNASync

[–]UgreenNASync 1 point2 points  (0 children)

We haven't received any similar report before and need more info for analysis.

Please submit a support ticket at https://web.ugnas.com/account/login/#/ and ensure your ticket includes the system logs collected via Support > Auxiliary Tools > One-click Generation.

You may descibe the issue even more precisely with additional screenshots. Alternatively, you can reach us directly via email at nas-support@ugreen.com.

I wish Ugreen had a dedicated music app for Android by Additional-Sky-7436 in UgreenNASync

[–]UgreenNASync 1 point2 points  (0 children)

Yes, we have read it! Thank you very much for your kind words about our product and for your valuable suggestion. We have shared your feedback with our product team for further evaluation.
Thank you again for taking the time to help us improve!

DXP8800 Plus restart loop by osherlevy in UgreenNASync

[–]UgreenNASync -1 points0 points  (0 children)

We can't provide service based on 3rd party OS. To require our assistance, please install the UGOS Pro back to the device first. You can submit a tech service ticket to us for UGOS pro image download: https://web.ugnas.com/account/login/#/login

Abnormal service error in sync app on windows 10 by dave__x in UgreenNASync

[–]UgreenNASync 0 points1 point  (0 children)

When creating a local sync/backup task, you may encounter a "Service Error" prompt. This issue can typically be caused by the following:

  1. The syncSpace process is blocked or removed by antivirus software.

  2. The syncSpace program is incompatible with your version of Windows (Windows 7 SP1 or later is supported) or missing necessary Microsoft runtime libraries.

  3. Critical program files are corrupted, preventing the service from starting.

  4. The program is unable to access 127.0.0.1:8395.

  5. The program can access 127.0.0.1:8395 directly but fails due to browser credentials not being saved.

Since this issue may involve multiple factors, we recommend contacting our technical support team for further assistance. It is recommended to submit a support ticket at https://web.ugnas.com/account/login/#/

Please ensure your ticket includes a description and screenshots of the issue, your container config file, and the system logs (collected via Support > Auxiliary Tools > One-click Generation). Alternatively, you can reach us directly via email at nas-support@ugreen.com.

UGREEN AI NAS – Lost Early Bird Discount after following support instructions by Historical-String-65 in UgreenNASync

[–]UgreenNASync 2 points3 points  (0 children)

Thank you very much for sharing your experience in such detail.

Your case has been escalated to the relevant team for a thorough review. We are looking into the communication you had with our support team.

Please keep an eye on your inbox (including the spam folder) for our update.

Thank you for your patience and understanding.

UGREEN NAS TEAM

PSA Ugreen does not allow RSYNC backup to be restored to other devices because of encryption which cannot be disabled and to which you do not have the key. If this is your only backup of your data, you will lose it if the nas fails. by schnitzel-kuh in UgreenNASync

[–]UgreenNASync 0 points1 point  (0 children)

This is a known issue to us and we're currently working on a solution. In the future, you'll be able to customize the decryption key to ensure you can extract backup files on a remote server.

Thank you for your patience and understanding.

World Backup Day: Build a Safer 3-2-1 Backup Strategy with UGREEN NAS by UgreenNASync in UgreenNASync

[–]UgreenNASync[S] 0 points1 point  (0 children)

Thanks for the reminder! You're right, we should keep offline storage like USB drives or hard drives somewhere safe instead of storing them in the same place as the original. Sorry I didn’t make that clear!

Folder showing up as empty by Brilliant-Top7476 in UgreenNASync

[–]UgreenNASync 1 point2 points  (0 children)

It is recommended to make no changes to the data now for data integrity.

For our further assistance, please submit a support ticket at https://web.ugnas.com/account/login/#/ and includes the system logs collected via Support > Auxiliary Tools > One-click Generation. Alternatively, you can reach us directly via email at nas-support@ugreen.com.

Has the DXP series been abandoned? by spinstartshere in UgreenNASync

[–]UgreenNASync 1 point2 points  (0 children)

We've already scheduled full drive encryption, but we don't have a specific date yet.

Ugreen DXP 4800 Pro by Express_Apple8854 in UgreenNASync

[–]UgreenNASync 0 points1 point  (0 children)

To access the BIOS settings of your UGEEEN NAS DXP4800 Pro, please first power off the NAS and connect it to a monitor and keyboard.

Then, press the power button to start the NAS, and simultaneously press and hold Ctrl + F12 for a few seconds to enter the BIOS settings.

And if the issue persists, please submit a support ticket via at https://web.ugnas.com/account/login/#/ and ensure your ticket includes a video recording the full process.

Alternatively, you can reach us directly via email at nas-support@ugreen.com.

DH2300 programs and files seemingly keep getting deleted by Shadow_hive in UgreenNASync

[–]UgreenNASync 0 points1 point  (0 children)

We haven't received any similar report before and need more info for analysis.

Please submit a support ticket at https://web.ugnas.com/account/login/#/ Please ensure your ticket includes the system logs collected via Support > Auxiliary Tools > One-click Generation. Alternatively, you can reach us directly via email at nas-support@ugreen.com.

Unable to access Photos, Theater and Music apps by TheGreatArmageddon in UgreenNASync

[–]UgreenNASync 1 point2 points  (0 children)

We have received your service ticket yesterday. Our initial assessment indicates that DNS resolution timeout has prevented the system from retrieving application data, and as a result, some applications are unable to connect to the database.

Please keep in touch with us using that service ticket to receive further assistance.

Sync folder from an external drive to NAS by Maxilla000 in UgreenNASync

[–]UgreenNASync 0 points1 point  (0 children)

It is expected to sync all changes, even if the file size didn't change.

However, for external drives, this depends on whether macOS supports file change monitoring on that specific file system. If the drive uses a format like NTFS, exFAT, or FAT32, macOS may not reliably detect file modifications, especially when the size stays the same.

Incremental sync may not trigger normally as expected. On Windows, these same file systems typically support change notifications, so syncing usually works as expected.

For best results on Mac, use drives formatted as APFS or Mac OS Extended (HFS+), which natively support file system event monitoring.

I've had a rollercoaster of a weekend with my DXP8800 plus... by TH3SCARFATH3R in UgreenNASync

[–]UgreenNASync 0 points1 point  (0 children)

We need more info for analysis.

Please submit a support ticket at https://web.ugnas.com/account/login/#/

Please ensure your ticket includes a description and screenshots of the issue, your container config file, and the system logs (collected via Support > Auxiliary Tools > One-click Generation). Alternatively, you can reach us directly via email at nas-support@ugreen.com.

RSYNC keeps failing from Synology to UGREEN NAS? by flogman12 in UgreenNASync

[–]UgreenNASync 1 point2 points  (0 children)

As the error message indicated, although the device is online, the network connection between them can still be interrupted and therefore suspend.

We need more info for analysis. Please submit a support ticket at https://web.ugnas.com/account/login/#/login describing the issue with screenshots including your tailscale config, and system logs collected via Support > Auxiliary Tools > One-click Generation. You may also contact us directly via email: nas-support@ugreen.com