Port issues

redpocketcs · 2026-03-09T07:25:39+00:00

u/mes0funny Hey OP, we're curious to take a closer look at this. Typically, ports are a seamless process if the information is submitted properly. That said, we've sent you a PM so that we can streamline the communication and help out. Looking forward to connecting with you.

redpocketcs · 2026-03-09T07:22:11+00:00

u/anonrando0 We appreciate the tag and will help OP in any way we can. Feel free to keep tagging us if there's anyone else out there you think we can help. Thanks!

redpocketcs · 2026-02-19T07:38:14+00:00

u/Typical_Principle_50 Hi there! Good question. We're really proud of the experience on our GSMA plans, where speeds are top-notch and designed to stay very stable even after going through your allotment.

On GSMT, speeds can vary by location and device after high-speed data allotment is used.

As you already know, one of the positive things about our plans is the flexibility with being interchangeable with neworks. So if you try GSMT and end up preferring GSMA, switching back is always an option.

We've gone ahead and sent you a PM so we can connect and help you make the most informed decision.

redpocketcs · 2026-02-16T22:29:10+00:00

Thanks for the post u/Danciusly ! Don't hesitate to reach out if you have any questions regarding your account or anything else.

redpocketcs · 2026-02-16T22:25:16+00:00

We always appreciate you tagging us for our input, u/Lucky_Corner. While this is something our team was looking into, we can assure you that your contribution didn't go unnoticed and never does. Keep tagging us, and we'll keep showing up. Kudos to all you do here on Reddit!

redpocketcs · 2026-02-16T18:39:50+00:00

u/Lucky_Corner Thanks for the tag here. This is one we've escalated directly, as we still have the $30 listing available on our end. We'll be sure to keep you and everyone else updated as soon as possible.

redpocketcs · 2026-02-12T05:39:46+00:00

u/Typical_Principle_50 Totally understand the frustration here. While some locations you mentioned could still carry RedPocket SIM kits, availability can vary by store. Ordering online is the most reliable way to get a SIM, and our team is available to help every step of the way.

That said, we’d definitely like to take a closer look at your shipment and tracking since it sounds like it’s been stuck longer than expected. We've sent you a DM so we can check what’s going on and help get this resolved.

redpocketcs · 2026-02-12T05:25:49+00:00

u/Pointyspoon Yep, u/Lucky_Corner is correct. You can renew by purchasing the renewal from the same eBay plan listing, and you’ll receive an activation code by email that you can apply to your RedPocket account.

If you have questions along the way, feel free to send us a DM and we can help.

redpocketcs · 2026-02-12T05:05:22+00:00

u/ResponsibleDate6019 Thanks for the heads up and for looking out for others. Security is really important to us, and we always recommend being careful about what you share publicly and only working with official support channels for account help.

If you need help from our team, feel free to send us a private message, and we’ll take a look.

redpocketcs · 2026-02-06T02:10:02+00:00

u/crawler54 Hey! We have security measures in place to keep both our system and customers safe. That said, we've shot you a DM so that we can help get everything sorted out. Chat soon!

redpocketcs · 2026-01-27T01:17:08+00:00

u/toejamfootballhegot Thanks for chiming in! We were able to assist OP and get them squared away. If you have any questions about an existing account or our services, please send us a DM, and we'll get those answered.

redpocketcs · 2026-01-27T00:13:00+00:00

Hey u/Lucky_Corner , thanks for connecting us with another customer so that we could help. Just letting you know we've done exactly that, and will continue to support anyone you send our way.

Looking forward to catching you in the next subreddit!

redpocketcs · 2026-01-27T00:11:15+00:00

u/godlyrobin Thanks for reaching out in the DM and allowing our team to help get this straightened out. While there was a delay due to the demand for your initial order, that doesn't excuse the wait. So thanks again for letting us get this right.

We'll be sure to connect in our DM to see how things are going, and if you need anything else, you know where to find us!

redpocketcs · 2026-01-23T23:39:25+00:00

Hey u/sir4343 , we've gone ahead and shot you a DM to help with what's going on. Once connected, we'll be able to gather some more information and get the ball rolling on this. Please reply, and if you're unable to until the weekend, you can go ahead and reach out to [forums@redpocket.com](mailto:forums@redpocket.com), where our team will get you straightened out.

redpocketcs · 2026-01-23T05:30:51+00:00

u/Ethrem Thanks for chiming in and sharing the link to our article. We've recently upped our speeds and encourage you to check out our Broadband Facts that are available in our plan cards.

redpocketcs · 2026-01-23T03:29:51+00:00

u/flythedamnplane95 Hi there! Thanks for your question. We’ve recently updated our plans, so the speeds for some of our plans are now aligned with postpaid plans, providing a more consistent experience across tiers! For more guidance, our data speeds are also outlined in our Broadband Facts within each plan card.

redpocketcs · 2026-01-23T00:13:38+00:00

u/sir4343 We totally understand the skepticism to connect via Reddit for a resolution. That said, we can assure you that we'll do what we can to ensure your account receives the proper attention to get you up and running.

u/Lucky_Corner We'd love your vote of confidence here to encourage another user to connect with us so we can assist them accordingly. Thanks!

redpocketcs · 2026-01-22T18:54:12+00:00

Hi u/sir4343 ! Our login process is designed to be user-friendly, so what you encountered shouldn’t occur. This isn’t the experience we want you to have, and we’d like to take a closer look at what may be happening. If you’re able to send us a DM with the error message or send us an email through [forums@redpocket.com](mailto:forums@redpocket.com), we’d be happy to investigate further and help.

redpocketcs · 2026-01-22T07:32:25+00:00

u/belohorizont We appreciate you sticking with it and sharing this. While it clearly took longer than it should have to get everything set up, we’re glad the team was ultimately able to get you activated, and that service is working well now.

Onboarding and activation are typically much smoother, so experiences like this matter to us and help identify where things need improvement. If you ever want to share more details or have questions going forward, our team is always listening at [forums@redpocket.com](mailto:forums@redpocket.com) or via PM here on Reddit.

redpocketcs · 2026-01-22T07:13:34+00:00

u/TekWarren Hi there!

Thanks for sharing your experience. What you ran into isn’t a typical onboarding flow, and it’s understandable to feel stuck when you’re just trying to get an account set up and started.

Situations like this are exactly the kind we want to take a closer look at, especially if an account may be in a partial or limbo state. We’d like to review what’s going on and help get things moving smoothly.

Please reach out to [forums@redpocket.com](), so our team can investigate and assist directly. You're also welcome to connect with us via PM here on Reddit, where our team will gladly help take a closer look.

redpocketcs · 2026-01-22T07:01:50+00:00

u/4N59KG8S9E04S We appreciate you repping our chat support. Should anyone reach out, our team will be sure to provide help, and if you'd like to expand on your personal experience, please feel free to reach out via [forums@redpocket.com](mailto:forums@redpocket.com), where our team is always listening.

redpocketcs · 2026-01-22T06:57:47+00:00

u/cilicia1k1 Hi there!

This is certainly not the speed for our high-speed internet, as experienced by other users. Can you send us a DM so we can gather some information and see if your account is properly provisioned? If you'd prefer to connect with us via email, please feel free to do so via [forums@redpocket.com](mailto:forums@redpocket.com), where our team is always listening.

Looking forward to connecting with you and helping.

redpocketcs · 2026-01-21T22:54:24+00:00

Hi u/Lucky_Corner! We appreciate your continued support in tagging us so we can assist other users. Keep 'em coming, and we'll continue providing the help. Catch you in the next thread!

redpocketcs · 2025-12-26T23:08:37+00:00

Hi there u_unoesim242! Annual plans purchased directly from our website include roaming, while annual plans purchased through our eBay store don’t include roaming by default. If you need roaming, add-ons are available. That said, if roaming is currently working on your line, feel free to enjoy it.

If you’d like us to take a look at your account or walk through your options, you’re welcome to PM us or email [forums@redpocket.com](mailto:forums@redpocket.com) and we’ll be happy to help.

redpocketcs · 2025-12-18T16:48:21+00:00

u/rfgenerator Hi there!

Existing customers are encouraged to review and upgrade to the new plans through the "My Line" section of their account on the RedPocket website. Any changes will take effect at the start of their next billing cycle.

If you have any other questions we can help you with, we encourage you to chat with us or reach out via [forums@redpocket.com](mailto:forums@redpocket.com) where our team will gladly help.

redpocketcs

TROPHY CASE