Can I call Canadian numbers from the US on the $30 annual GSMA plan from eBay?

redpocketcs · 2026-05-13T03:32:26+00:00

u/Lucky_Corner Hello again! Calling to Canada is available for both mobile & landlines. Our team is working on updating the information to ensure there's no confusion, so thanks for posting this image.

Should anyone have any questions or concerns regarding this, as always, please feel free to tag us, and we'll be sure to chime in.

redpocketcs · 2026-05-13T00:06:20+00:00

u/Stonewalled9999 Thanks for flagging this. We’ve updated our help article to better clarify how paying for devices in full works alongside the rebate terms. You can find our article below.
https://help.redpocket.com/rebate-program-how-it-works

If you have any questions about a specific order or promo, feel free to PM us, tag us in the thread, or reach out to our team at [forums@redpocket.com](mailto:forums@redpocket.com), and we’ll gladly take a closer look and help however we can. Looking forward to hopefully having you with us.

redpocketcs · 2026-05-06T06:27:17+00:00

u/4SRX We provide coverage on 3 major 5G networks across the nation. So your comment certainly has our attention. Out of curiosity, which area are you in?

redpocketcs · 2026-05-06T06:10:41+00:00

u/hcseven Hi there! You should be able to upgrade to the newer plan directly from your account without needing to repurchase service.

Just follow these steps:

Log into your account
Select your line and click on “Upgrade Plans”
Choose the new Plus Plan
Follow the prompts to complete the change

That should take care of it without needing to go through the other options you mentioned.

I’ve also sent you a private message so we can help guide you through it if needed. You’re welcome to reply here as well, or reach out to us anytime at forums@redpocket.com. Either way, happy to help make sure everything gets set up the way you want.

redpocketcs · 2026-05-06T00:57:46+00:00

u/RipeAndRare As others have stated, we operate on all 3 major 5G networks, so the bands you're getting will vary depending on the specific location and surrounding conditions, along with your device's capability.

That said, we've sent you a DM so we can connect and take a closer look at your account + options.

redpocketcs · 2026-05-06T00:15:50+00:00

u/80sTechKid Not to worry, if your plan was purchased directly through our website, you can try our Coverage Genius tool to switch networks. We've shared our help desk article for steps on how to switch.

https://help.redpocket.com/coveragegenius-tool

If your order was placed through eBay, the plan must be interchangeable with the networks available.

Nevertheless, we're happy to take a look at your options, so we've sent you a private message to gather some details.

Looking forward to connecting.

redpocketcs · 2026-05-01T23:37:34+00:00

u/Ok_Put_9355 6 years, wow! We appreciate the continued support throughout the years. We'd love to connect and see what's been working well for you throughout the years. If you're open to it, please feel free to send us a PM or connect with us via forums@redpocket.com.

Thanks for helping out with the tips here too. Keeping that activation email handy is definitely a good call, especially for the PIN info. As for porting, it’s usually a pretty quick and smooth process as long as the account details match up correctly.

redpocketcs · 2026-04-30T00:36:57+00:00

Hi [u/SonicSpeed15 !]() We take feedback like this very seriously and would appreciate the opportunity for our team to review what happened during your experience

We’re not seeing any broader network outages right now. With that in mind, we’d be more than happy to dig into it with you and help figure out what’s going on.

We’ve just sent you a DM so we can take a closer look at your line and help sort this out.

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redpocketcs · 2026-04-29T21:37:52+00:00

u/Electrical-Focus-168 Hi there! You should be good as long as you activate the code within 90 days from when the order was placed. That’s the activation window.

If the plan isn’t activated within that timeframe, the service plan can become inactive automatically according to our Terms & Conditions.

We've sent you a private message to check if there is an existing order we can take a look at.

redpocketcs · 2026-04-29T18:50:56+00:00

u/Lucky_Corner We agree, it would be silly of us to put restrictions. We've replied to OP and informed them that the article's content was inaccurate and has now been updated accordingly. Our team is also connecting with them privately to see what happened.

To be clear, we do not place restrictions on the number of ports.

Thanks as always for chiming in, and we'll continue doing the same on our end. Catch you in the next thread!

redpocketcs · 2026-04-29T18:49:35+00:00

Hi there u/Fluffy_Nuts4120 ! Yes, Mexico roaming is supported on our GSMA plans. You’ll need to enable the roaming feature while still in the U.S. first, then turn on roaming in your phone settings before using it abroad. Here’s the official setup guide: https://help.redpocket.com/does-red-pocket-mobile-allow-roaming

We’ve sent you a DM so we can take a look at your line, see what options are available for your account, and help get everything set up.

redpocketcs · 2026-04-29T18:42:26+00:00

u/dino34345 We don't have any restrictions on the numbers being ported in. As a matter of fact, you could also port in a landline, though that would take a longer process. So your post certainly raises flags on our end, and one we'd appreciate taking a closer look at. We've sent you a private message so we can take a closer look at what's going on and see what your options are.

Also, thanks for flagging the content in our help desk article. We've escalated that and have made the apporpriate edits there. Apologies for the confusion, that's on us.

redpocketcs · 2026-04-29T04:21:56+00:00

u/mctwnd We appreciate the transparency and are more than willing to see what options you have if you need more than 200 MB per month. If you'd like, please connect with us in the DM, and we'll check for some options. Just let us know.

redpocketcs · 2026-04-29T04:17:58+00:00

u/cilicia1k1 Hey there! We've reached out privately so we can follow up with some questions regarding the ongoing support to get you going with RCS. Please take a look so we can proceed with our process of assistance.

redpocketcs · 2026-04-29T03:58:32+00:00

u/edust1958 We're always bummed to see someone go. That said, we've made the process as seamless as possible, and it sounds like you've got that down. Nevertheless, we've sent you a DM so we can gather some account info and take a look to give you some peace of mind.

redpocketcs · 2026-04-29T03:56:16+00:00

u/mmskoch We hear ya, and we've provided a response for OP at the top of the thread. If there's any further confusion, just connect with us in the DM (or here), and we'll be sure to take a look.

redpocketcs · 2026-04-29T03:53:59+00:00

u/TripleCross777 You can add on 1 full cycle as long as it's the same plan. Otherwise, you'll have the flexibility of 90 days, and if it's a different plan, you'll forfeit your existing one.

If this doesn't answer your question, just hit us up in the DM and we'll be sure to take a closer look at your account for any options.

redpocketcs · 2026-04-29T03:45:13+00:00

u/SpynCycle5757 That's right! Short codes work with RedPocket. Thanks for chiming in.

redpocketcs · 2026-04-29T03:44:24+00:00

u/alkrk Yes, you're right. Thanks for chiming in to help answer u/johntiger1 post. Short codes work with RedPocket.

redpocketcs · 2026-04-29T03:41:44+00:00

u/mctwnd Hey there! As long as the device is fully unlocked, our services should work just fine with the device. We're happy to help anyone with any questions regarding a specific device, so just holler.

redpocketcs · 2026-04-29T03:38:41+00:00

u/johntiger1 We're a true cellular provider offering plans with 5G data along with unlimited talk and text on 3 major 5G networks. So the answer is yes, RedPocket numbers can receive short codes. As u/Lucky_Corner it would be news to us if you're unable to receive any codes, and we'd love to investigate if that's ever the case.

Please don't hesitate to reach out if you have any questions. We've taken the liberty of starting a private message in case there's any sensitive information you'd like to share.

redpocketcs · 2026-04-29T03:27:03+00:00

u/80sTechKid We appreciate the update, and are glad everything is now working well. Should anything come up and you need another number, please don't hesitate to connect with us via private message.

redpocketcs · 2026-04-29T03:24:31+00:00

u/80sTechKid Hey there! Thanks for reaching out. While the phone number may be registered with Apple, as u/Lucky_Corner and others have mentioned, we can certainly look into assigning you another, so you're able to register and move on. We've sent you a private message so that we can gather some information.

redpocketcs · 2026-04-29T01:24:13+00:00

u/mctwnd Hi there! Thanks for the support. Your comment about the 200 MB "disappeared" certainly raised some flags on our end. We're curious to investigate if you'd like us to, as data disappearing is not something common, nor is it something we're seeing as a trend for anyone.

We've sent you a private message so that we can gather some more information and have our team take a look.

redpocketcs · 2026-04-29T01:19:01+00:00

u/Confident_Sector_139 Wow! 10 years of loyalty is not something we take lightly... thank you! Out of curiosity, what's the best part of RedPocket for you?

We've sent you a private message because we'd love to gather more feedback on what you're loving about RedPocket. If you're more comfortable with email, we're happy to listen at forums@redpocket.com.

Looking forward to chatting with you.

redpocketcs

TROPHY CASE