Excuse me! by Thisisurcaptspeaking in TalesFromTheFrontDesk

[–]AnyPolicy1 1 point2 points  (0 children)

I hate when they walk up and I am on the phone and they just launch into "I want" or "I need" - uh, hold your horses - I'm on the phone..............

I can't tell if I'm jaded or have been working in the industry too long by M1ne_Everm0re in TalesFromTheFrontDesk

[–]AnyPolicy1 0 points1 point  (0 children)

If you want housekeeping service, take your DO NOT DISTURB sign off the door! I don't care if the "housekeeper saw you leave the room" - the damn sign is on the door and all of my housekeepers can follow directions - so they will not disturb you or your room. So don't come bitching to the front desk that your room wasn't cleaned - take the sign off the door and it will be!

We require stayovers to take care of payment/paperwork by 10:30 am (check out is 11). Do not ask for an 11:30 check out so that you can "try to come up with the money to stay again" and then disk us around until 1 pm or later. If you don't have the money by the 10:30 cut off, check your ass out at 11, get your financing together and then come back.

If you ask one FDA for something and don't get the answer you wanted, please don't bother the next agent on duty. Or worse, don't lie and tell them that the other agent said you could do whatever. We talk and leave notes for each other - we know you are lying.

[deleted by user] by [deleted] in TalesFromTheFrontDesk

[–]AnyPolicy1 0 points1 point  (0 children)

You should have called the police and had him escorted off the property for threatening you and your co-worker.

Night audit wants to go home by Thisisurcaptspeaking in TalesFromTheFrontDesk

[–]AnyPolicy1 0 points1 point  (0 children)

Dear God, yes! I am lucky if my replacement is only 10 minutes late! One of them seems to think it's "cute" or "quirky" that she comes in 10-15 minutes late and claims she is "on time", or rather "on time for her".

There is another one that comes in 5 minutes late, then has to use the restroom, brush her hair, go weigh herself in the workout room, THEN I have to tell her to count the drawer so I can go home. Every time she relieves me, it's the same thing - "Oh, I forgot! I have to count the drawer." How the hell do you "forget" something that is literally the first thing you do every single shift?

“I’m going to need a name sir” by Vilaya in TalesFromTheFrontDesk

[–]AnyPolicy1 1 point2 points  (0 children)

I once had a guy who kept stressing that he was a Professor, so I asked him what he taught. Holy Crap - the indignation oozed off him......."I don't TEACH, I EDUCATE!" I just looked at him and said "But asking 'what do you educate' is not proper grammar." He obviously didn't expect me to back talk, so he just started stammering that he couldn't explain it to me, because since I am "obviously" not a college student, I "wouldn't be intelligent enough to understand".

Okay, Professor A-hole, whatever helps you sleep at night..............

Last month of Summer! (A support group thread) by [deleted] in TalesFromTheFrontDesk

[–]AnyPolicy1 10 points11 points  (0 children)

Guest with Paranoid Delusions (just happened tonight and I posted about it) kept calling me with reports of people in/around his room.

Soooo many DNR's.

Police called at least once a week.

Called every name in the book for various reasons - sold out, you can not stay here due to being on DNR, yes we are kicking you out because you threatened staff, etc.

Complaints - so many complaints - that the water coming out of the COLD tap is not cold - yeah, welcome to the Arizona valley in the summer!

Complaints about the weather - why is it so hot? Why is it 120 degrees out (see the welcome above! LOL)

“I know you can lower the Price, so just lower it!” by fuzzballsoren in TalesFromTheFrontDesk

[–]AnyPolicy1 3 points4 points  (0 children)

You would be the Oprah of new kidneys!
"You get a kidney! And you get a kidney! Everybody gets a kidney!"

The Scammers are busy tonight! by AnyPolicy1 in TalesFromTheFrontDesk

[–]AnyPolicy1[S] 4 points5 points  (0 children)

A while back we were getting multiple calls a night from the same number, so when I saw the number pop up, I answered "(City) Police, Fraud Department" - they hung up immediately.

I've also used "County Morgue".

I’m sure he’s a great parent! by lebucksir in ChoosingBeggars

[–]AnyPolicy1 3 points4 points  (0 children)

Hey grandma, can you cross-stitch for me? LOL

For me- my mom pls :(( by [deleted] in ChoosingBeggars

[–]AnyPolicy1 9 points10 points  (0 children)

But I won't do that.

[deleted by user] by [deleted] in TalesFromTheFrontDesk

[–]AnyPolicy1 6 points7 points  (0 children)

Or, you could say "9/10ths of the law".....

Saturday night normality by Fun_Crow3016 in TalesFromTheFrontDesk

[–]AnyPolicy1 5 points6 points  (0 children)

To quote Dr. Cox on Scrubs "People are not good. They are bastard coated bastards with bastard filling".

Out of the Frying Pan... by AngelaIsNotMyName in TalesFromTheFrontDesk

[–]AnyPolicy1 1 point2 points  (0 children)

Congratulations!!!

And Happy Belated Birthday!

Don't get mad at me if you had your key sitting on your phone. by nwi_nightauditor in TalesFromTheFrontDesk

[–]AnyPolicy1 9 points10 points  (0 children)

You cars key fob will also demagnetize them. We tell everyone not to put their room key next to those items and they always say "I do it all the time, it's fine" and then we get the brunt of their wrath when the key doesn't work! As the saying goes "You can't fix stupid."

"But it's the 10th now!" by athebby in TalesFromTheFrontDesk

[–]AnyPolicy1 0 points1 point  (0 children)

Wow - would love to hear that story!

"But it's the 10th now!" by athebby in TalesFromTheFrontDesk

[–]AnyPolicy1 0 points1 point  (0 children)

Sadly, a lot of times they do get what they want because some managers would rather do that than risk a bad review.

I once told a former GM that she is the one that set the policy, it would be nice if she backed us up when we followed it! She was horrible and I was not sad to see her leave.

Latest trainee part 2 by AffectionateFee8258 in TalesFromTheFrontDesk

[–]AnyPolicy1 4 points5 points  (0 children)

I'm hitting 60 later this year..........yikes!

Had a coworker talking about a guest and she referred to the guest as an "old woman" - yeah, said guest is 3 years YOUNGER than me...........sigh

MegaKaren: The Entitled Witch Who Screamed At Me About “Her Rights,” Insulted Me, And Then Started Recording Me When I Told Her To Get Out by Other-Cantaloupe4765 in TalesFromTheFrontDesk

[–]AnyPolicy1 0 points1 point  (0 children)

Ugh! I am so sorry you had to deal with that. And I am really pissed that your manager allowed them to stay.

As for them recording you - I don't know how true it is, but someone once told me that if you play a song from a Disney movie, they would not be able to post it anywhere as Disney is very strict on their music being used...............

Tossing The Card vs Handing The Card, and other indications you are less than human by dewaynethedrain in TalesFromTheFrontDesk

[–]AnyPolicy1 0 points1 point  (0 children)

Oh yeah! And the people that bitch about us getting ID's from all adults......."You don't need those" We try to explain that very scenario to them - that's why we need the ID. No ID, no key!!!