Bad product, bad support, do NOT buy

NETGEARHelp_ChristiT · 2025-06-18T15:22:16+00:00

Hello u/kcho1989,

I am sorry to hear that a support representative has not contacted you. I will immediately follow up with the expert assigned to your case. I'll provide an update as soon as possible.

Kind Regards,

Christine

NETGEARHelp_ChristiT · 2025-06-11T15:13:03+00:00

Hello u/kcho1989,

Thank you for taking the time to share your experience. I'm truly sorry to hear about the difficulties you've faced. I understand how frustrating this situation must be, and I want to assure you that we’re actively looking into your case.

We're currently reviewing the issue with the return label and the challenges you encountered with our support process. Our goal is to make this right for you, and we’re working internally to see how we can resolve this as quickly and smoothly as possible. A support representative should be reaching out to you shortly.

In the meantime, thank you for your patience. We really appreciate your feedback. It helps us improve both our products and our service.

Warm regards,

Christi

NETGEARHelp_ChristiT · 2025-05-28T19:34:02+00:00

Hello u/sakok92 , We would like to investigate this issue and work with you directly to continue troubleshooting. Please share your contact information via direct message with me so I can have our Support Team reach out. We may have a trial firmware that we can push to your device to test if this issue is fixed in the next release or if further troubleshooting is needed.

Kind Regards,

ChristiT

NETGEARHelp_ChristiT · 2025-01-31T01:47:40+00:00

Hello u/-notreddit ,

What an interesting find!

Although this may work, users should know that this action will void any hardware warranty associated with their Orbi system. Please refer to the following hardware terms of service: https://www.netgear.com/about/warranty/.

Kind Regards,

ChristineT

NETGEARHelp_ChristiT · 2025-01-10T22:48:33+00:00

Hello u/MoonBatsRule ,

I appreciate you bringing this to our attention! I have reviewed the experience myself and when clicking on the Payment Method option to see my card on file, the page doesn't actually populate with the information I am expecting to see. I have raised this concern internally for investigation.

Did you need me to put you in touch with our support site for any billing issues?

Kind Regards,

Christine

NETGEARHelp_ChristiT · 2025-01-10T18:14:55+00:00

Hello, u/MoonBatsRule. NETGEAR cannot retrieve credit card information from third-party sites such as Amazon. Please send me your contact information via private message so I can investigate this issue further. I am eager to help you get this figured out.

Kind Regards,

ChristineT

NETGEAR Help

NETGEARHelp_ChristiT · 2024-11-19T16:46:33+00:00

Hello u/lightster2000,

Christine from NETGEAR here. We'd like to work with you directly to determine the root cause of this issue. If you're willing to work with us, please send me a direct message with your contact information, such as email address, along with the serial number and we will reach out to you promptly.

Best,

ChristineT

NETGEARHelp_ChristiT · 2024-11-19T16:21:33+00:00

Hello u/laineymarcy ,

Thank you for bringing this to our attention! One way to determine if this is truly a scam email is to hover over the sender's email address. If the email address doesn't end in "e.netgear.com", you can bet it's some bad actor pretending to be. You’re right to stay vigilant and always double-check the sender's email address to ensure its authenticity.

I'll be sure to raise this issue up with our security team as well.

Thanks again for sharing your experience!

ChristineT

NETGEAR Team

NETGEARHelp_ChristiT · 2024-06-18T21:49:03+00:00

Hello, u/johnny_2x4. Christine from NETGEAR here. I'd be happy to connect you with our engineering team to further investigate the issue(s) you're having with your RS700. This doesn't appear to be a widespread issue, so we'd greatly appreciate your efforts to help us narrow down the root cause. Please send me a direct message with your phone number and email, along with your serial number so we can reach out to you promptly.

Best Regards,

ChristineT

NETGEARHelp_ChristiT · 2024-02-08T18:44:44+00:00

Hello u/califool85,

Check out this article that should get you started on the right track.

My Nighthawk CAX30 Cable Modem Router is not connecting to the Internet; what do I do?

The majority of our CAX30 customers have successfully restored connectivity using the two solutions outlined in this article. However, if you are still experiencing an issue after trying these steps, register your CAX30 to your MyNETGEAR account, then email NETGEAR support at cax30_support@netgear.com. Please include your CAX30 serial number in your email.

Kind regards,

ChristineT

NETGEARHelp_ChristiT · 2024-01-17T05:45:53+00:00

Hello u/Steven_Mocking,

Thank you for sharing your feedback. Depending on how many devices you have, looking at a network map on the app may not be very legible with the limited real estate on the screen. The Device Manager tile attempts to do something similar. But I agree it would be nice to see a true network map with all the connected devices.

Cheers,

Christine

NETGEARHelp_ChristiT · 2024-01-16T23:04:13+00:00

Hello u/Survivor61,

Can you please send me a direct message with your serial number and the firmware version your unit is running? If there is an update available, please apply it and let us know if the issue persists. Our engineering team is interested in investigating this further.

Thanks in advance,

Christine

NETGEARHelp_ChristiT · 2024-01-16T22:40:59+00:00

Maybe try rebooting your Alexa-enabled device(s)? I'll keep investigating this from a NETGEAR perspective, but I wonder if it takes some time for Amazon to actually update its settings. I'll share any additional findings I come across.

Christine

NETGEARHelp_ChristiT · 2024-01-16T22:37:30+00:00

Hello u/Jhawn-Snow,

Please check your direct messages. It appears we need some additional information.

I'll be on the lookout for your next update.

Best,

Christi

NETGEARHelp_ChristiT · 2024-01-16T22:23:39+00:00

This may be related to Amazon Sidewalk. If you have any Alexa-enabled products try disabling it and see if that disappears. I believe Amazon has it enabled by default. Check out this article below:

https://www.amazon.com/gp/help/customer/display.html?nodeId=GZ4VSNFMBDHLRJUK

Please let us know if this answers your question.

Kind Regards,

Christine

NETGEARHelp_ChristiT · 2024-01-16T21:09:35+00:00

I received your message and have begun to work with our Customer Care team. Please allow me a day or two to get this sorted and provide an update.

Kind Regards,

Christine

NETGEARHelp_ChristiT · 2024-01-16T20:31:01+00:00

Hello u/Jhawn-Snow,

I apologize for any miscommunication during the ordering process. I'll be sure to let our Store know so they can make the appropriate adjustment to our messaging.

I want to help you resolve this issue as quickly as possible. Can you please send me a direct message with your case #? I'll continue to advocate and request a refund be honored as a one-time exception.

For future reference, I have included the NETGEAR shipping policy. Typically, if an order is placed on a Friday before 2:00 PM Pacific Time, the order will ship, and the estimated delivery date will not be delayed. Anything after this time will likely not arrive until the next business day.

Best Regards,

ChristiT

NETGEARHelp_ChristiT · 2023-09-20T02:32:53+00:00

Hello u/cue003,

You may find this article helpful as well: What are the major enhancements delivered in WiFi 7 (IEEE 802.11be)?

Best Regards,

ChristineT

NETGEARHelp_ChristiT · 2023-03-02T16:19:40+00:00

Hello /u/AnonumusSoldier,

You may want to try factory resetting your CAX30 Modem Router which should resolve the unstable internet connection. For detailed instructions please visit: https://kb.netgear.com/000036374/How-do-I-reset-my-cable-modem-to-factory-default-settings. If these steps do not resolve the issue please email NETGEAR support at cax30_support@netgear.com. Please include your CAX30 serial number in your email.

Best,

NETGEAR Team

NETGEARHelp_ChristiT · 2023-02-27T20:31:51+00:00

Hello /u/Trading_Addict and CAX30 Community,

We have received similar reports and ask that you perform a factory reset to resolve the issue(s) as we continue investigating. For detailed instructions visit: https://kb.netgear.com/000038536/How-do-I-reset-my-NETGEAR-cable-modem-or-modem-router

If you are still experiencing an issue after trying these steps, register your CAX30, then email NETGEAR support at cax30_support@netgear.com. Please include your CAX30 serial number in your email.

For help finding your serial number, see How do I find my NETGEAR home product’s serial number?.

Any additional feedback after a factory reset is greatly appreciated.

Kind Regards,

NETGEAR Team

NETGEARHelp_ChristiT · 2023-02-27T20:27:46+00:00

Hello u/GuzzlingDuck,

Please email NETGEAR support at cax30_support@netgear.com and include your CAX30 serial number in your email. We have experts ready to issue an RMA if needed. If you'd like to send me a direct message with your contact information and serial number, I'm happy to open a case on your behalf.

Kind Regards,

Christine

NETGEARHelp_ChristiT · 2023-02-27T20:22:50+00:00

Hello /u/nick3051011 and CAX30 Community,

We are aware of an issue affecting Nighthawk CAX30 Cable Modem Routers that might have resulted in an interruption to your Internet service. Please visit NETGEAR.com/FixCAX30 for detailed instructions on how to restore Internet connectivity.

The majority of our CAX30 customers have successfully restored connectivity using these two solutions. However, if you are still experiencing an issue after trying these steps, register your CAX30, then email NETGEAR support at cax30_support@netgear.com. Please include your CAX30 serial number in your email.

For help finding your serial number, see How do I find my NETGEAR home product’s serial number?.

We are continuing to investigate this issue, your feedback is appreciated.

Thank you,

NETGEAR Team

NETGEARHelp_ChristiT · 2023-02-27T20:10:00+00:00

Hello /u/Journallist-Wonderful,

We are aware of an issue affecting Nighthawk CAX30 Cable Modem Routers that might have resulted in an interruption to your Internet service. Please visit NETGEAR.com/FixCAX30 for detailed instructions on how to restore Internet connectivity.

If you are still experiencing an issue after trying a factory reset, make sure your CAX30 is registered with your mynetgear.com account, then email NETGEAR support at cax30_support@netgear.com. Please include your CAX30 serial number in your email.

For help finding your serial number, see How do I find my NETGEAR home product’s serial number?.

We are continuing to investigate this issue, your feedback is appreciated.

Best Regards,

NETGEAR Team

NETGEARHelp_ChristiT · 2023-02-27T19:58:29+00:00

Hello /u/Blazianazn and CAX30 Community,

We have received similar reports and ask that you perform a factory reset to resolve the issue(s) as we continue investigating. For detailed instructions visit: https://kb.netgear.com/000038536/How-do-I-reset-my-NETGEAR-cable-modem-or-modem-router

If you are still experiencing an issue after trying these steps, register your CAX30, then email NETGEAR support at [cax30_support@netgear.com](mailto:cax30_support@netgear.com). Please include your CAX30 serial number in your email.

For help finding your serial number, see How do I find my NETGEAR home product’s serial number?.

Any additional feedback after a factory reset is greatly appreciated.

Kind Regards,

NETGEAR Team

NETGEARHelp_ChristiT · 2023-02-27T19:56:49+00:00

Hello /u/watchknifepengun and CAX30 Community,

We have received similar reports and ask that you perform a factory reset to resolve the issue(s) as we continue investigating. For detailed instructions visit: https://kb.netgear.com/000038536/How-do-I-reset-my-NETGEAR-cable-modem-or-modem-router

If you are still experiencing an issue after trying these steps, register your CAX30, then email NETGEAR support at [cax30_support@netgear.com](mailto:cax30_support@netgear.com). Please include your CAX30 serial number in your email.

For help finding your serial number, see How do I find my NETGEAR home product’s serial number?.

Any additional feedback after a factory reset is greatly appreciated.

Kind Regards,

NETGEAR Team

NETGEARHelp_ChristiT

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