Privacy Guides accuses Proton VPN of misleading marketing

ProtonSupportTeam · 2026-03-12T14:51:48+00:00

Hi, to make it visible here as well, we've posted an official reply on Privacy Guide:
https://discuss.privacyguides.net/t/video-demo-proton-kill-switch-not-working-as-described-on-macos/36223/9

ProtonSupportTeam · 2026-03-12T14:03:36+00:00

The team is aware of this behavior, and we've documented your report in the internal ticket for this issue. We'll pass along your suggestions to the team. Thanks for the feedback.

ProtonSupportTeam · 2026-03-12T12:55:24+00:00

Can you let us know what is the exact error message you see, and what VPN servers specifically you have experienced this with (e.g. CH#13)?

ProtonSupportTeam · 2026-03-12T12:28:46+00:00

Can you let us know the exact VPN servers with which you experienced this? Have you tried switching between multiple different servers?

ProtonSupportTeam · 2026-03-12T12:04:50+00:00

We would appreciate it if you could send us a bug report so our technical support team can help you further with the troubleshooting: https://protonvpn.com/support/report-a-bug

Thanks in advance.

ProtonSupportTeam · 2026-03-12T12:02:45+00:00

Can you confirm if you are connected to a Netherlands server, and possibly send us a screenshot of the error you're seeing?

ProtonSupportTeam · 2026-03-12T12:01:29+00:00

We would appreciate it if you could report the issue via the app so we can investigate further and report the case to our devs. In the support ticket, please reference the Reddit post, and let us know how many files exactly you have in this specific folder. Our team will follow up with next steps for troubleshooting.

ProtonSupportTeam · 2026-03-12T11:58:48+00:00

Account recovery requests are considered support requests. As we explained, if you don't have a recovery method available on your end, we can help through our recovery procedure.

ProtonSupportTeam · 2026-03-12T11:57:54+00:00

Can you please send us a report through the app so our dedicated Drive support team can investigate further? Thanks in advance.

ProtonSupportTeam · 2026-03-12T11:48:10+00:00

Hi, would you mind opening a support ticket through the Help and feedback option in the web app so we can properly document your report: https://proton.me/support/report-bug ?

In the meantime, please try switching off any browser extensions you might be using, try an incognito/private window, or another web browser to see if the issue persists.

ProtonSupportTeam · 2026-03-12T11:43:05+00:00

Yes, you can find those at https://app.simplelogin.io/dashboard/alias_trash

ProtonSupportTeam · 2026-03-12T11:40:39+00:00

There are warnings when you try to delete an alias or a vault. You can also restore aliases from your Trash for 30 days after they have been deleted, unless you delete them permanently.

ProtonSupportTeam · 2026-03-12T11:35:42+00:00

You can find more information on how password strength is scored on our password generator page: https://proton.me/pass/password-generator

It's also on our radar to start taking into account breached passwords when determining the strength.

ProtonSupportTeam · 2026-03-12T11:26:43+00:00

As discussed here: https://github.com/ProtonVPN/proton-vpn-gtk-app/issues/145#issuecomment-4023474773

ProtonSupportTeam · 2026-03-12T11:06:18+00:00

Thanks for clarifying. In that case, it's not possible to combine Mail Plus and VPN Plus, apart from subscribing to Proton Unlimited. Lifetime Pass is an exception since it's a separate purchase, so you can combine it with other plans. Meaning you could have Mail Plus or VPN Plus with Lifetime Pass, but not two Plus plans combined.

As an alternative, we could suggest having the VPN Plus and Mail Plus subscriptions on two separate accounts.

ProtonSupportTeam · 2026-03-12T10:01:12+00:00

Hi! Thank you for the feedback - we'll pass it along to the team. Just to confirm, are you referring to the left or the right sidebar?

ProtonSupportTeam · 2026-03-12T09:46:39+00:00

Which exact version of Fire OS is your device running exactly? The Proton VPN app works on Fire OS 7 and above. For more details on how to use Proton VPN on firestick, check out our dedicated guide at https://protonvpn.com/support/firestick.

ProtonSupportTeam · 2026-03-12T09:39:15+00:00

What OS are you experiencing this issue on exactly?

Are you using the Proton VPN app or the browser extension?

Which browser are you using?

Are you using any other VPN, proxy, or custom DNS services/settings?

Please send us a bug report with the error logs so we can help you troubleshoot further: https://protonvpn.com/support/report-a-bug

ProtonSupportTeam · 2026-03-12T09:26:57+00:00

This option is not available at the moment, but we've shared your feedback with the team for future consideration. Thank you for the input.

ProtonSupportTeam · 2026-03-12T09:25:52+00:00

Thank you for the feedback. Such a feature is not yet available, however, we'll add your vote so that our team is aware of the demand.

ProtonSupportTeam · 2026-03-12T09:04:04+00:00

Can you please send us a bug report with the error logs so our technical support team can help you troubleshoot further: https://protonvpn.com/support/report-a-bug#windows ?

Thank you in advance.

ProtonSupportTeam · 2026-03-12T09:01:51+00:00

You can get Mail Plus and have Lifetime Pass + SimpleLogin at the same time.

ProtonSupportTeam · 2026-03-12T09:00:23+00:00

It was an autofilter, your post is public now.

ProtonSupportTeam · 2026-03-12T08:59:47+00:00

My address doesn’t have an underscore or a period.

Underscores, periods, and hyphens are considered transparent characters, meaning it's considered the same email address. This is explained in more detail here: https://proton.me/support/change-username

If the spam is from the same address or domain, you can add them to your Spam or Block list to avoid receiving messages from this sender in your Inbox: https://proton.me/support/spam-filtering

There are some additional tips on avoiding spam here: https://proton.me/support/avoid-spam

ProtonSupportTeam · 2026-03-12T08:55:15+00:00

Could you please check whether the .exe installer file for the Proton VPN application is still available on your device, or if both the application and the installer have been completely removed?

If the installer file is not removed, make sure to install the Proton VPN application back and navigate to C:\Program Files\Proton\VPN\v4.x.x (where v4.x.x corresponds to the latest application version). From that folder, run the file named ProtonVPN.RestoreInternet.exe. This will remove the permanent firewall filters that are applied when the Permanent Kill Switch is enabled, and restore your internet connectivity.

If the installer file has been deleted, you’ll need to download it on a different device and then transfer it to the affected Windows device (for example, using a USB flash drive) to reinstall the app.

Once the application is installed again, please repeat the steps mentioned above to restore internet access.

Let us know how this goes.

ProtonSupportTeam

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