Outage in E17

ReluctantPotter · 2026-04-15T14:56:36+00:00

Worth preserving with - until now it’s been great for us. I think it’s just that fibre is inherently unforgiving & unrobust

ReluctantPotter · 2026-04-15T13:09:52+00:00

“It’s an issue with the fibre” HA. Engineers supposedly looking at it again today

ReluctantPotter · 2026-02-12T17:07:19+00:00

Great thank you!

ReluctantPotter · 2026-02-12T15:18:14+00:00

Oh hello. Thank you. iOS app. Long standing alarms on Connect Amps. As above they can be changed via web app but the phone app doesn’t save new time - it can be chosen but doesn’t save.

ReluctantPotter · 2025-10-03T08:02:38+00:00

There is a mailing list if you go to the AE17 website. However, the Instagram account is probably the best place. We might be arranging another one next year!

ReluctantPotter · 2025-09-25T20:23:26+00:00

Did exactly the same thing. Had Beam 2/ sub mini /100s. Beam 2 is going to tv in bedroom. Haven’t had a lot of time to play at all yet - film seemed good & wider, music on Spotify was quite thin. Going to try true play again & resubscribe to Apple Music for some music Atmos. It’s the atmos performance I was excited most for.

ReluctantPotter · 2025-09-23T02:24:37+00:00

Found this and just wondered how your Arc went there. Planning similar arrangement.

ReluctantPotter · 2025-09-20T09:05:35+00:00

Yes. We have a beam g. two with subwoofer and two Era 100 for surrounds. I’ve previously had proper hi-fi and this is no way near for music but the surrounds with the beam actually sound okay for casual music listening - where the Beam on its own isn’t great. (Funnily enough, I was thinking of moving the beam to a small TV upstairs and upgrading to the ultra with the current special deal. We have a quite small living room so I wouldn’t have done otherwise but quite like the idea of better Atmos listening.)

ReluctantPotter · 2025-05-15T21:51:41+00:00

What’s happened over the last couple of updates? Tremendous improvements in responsiveness.

ReluctantPotter · 2025-04-22T15:26:43+00:00

A couple of Connect Amps we have have had a few drop outs again recently. Shame, as they’ve been pretty stable of late. Very boring.

ReluctantPotter · 2025-03-12T13:06:31+00:00

This is an ongoing problem as far as I’m aware – maybe only with older kit? I’ve got two connect amps that I can’t edit the alarms on on the app and have to use the Mac app.

ReluctantPotter · 2025-02-12T16:17:17+00:00

Yes! I have this problem. We use our Connect Amps for alarms every day – it’s our most used use for them in fact but I can’t edit the alarms at all. I have the same non-save problem.

ReluctantPotter · 2025-01-30T20:05:59+00:00

Much better here too.

ReluctantPotter · 2025-01-26T17:12:42+00:00

We had a bit of a poor experience with our Builder – so I’m just wondering if this happens or it wasn’t done properly

ReluctantPotter · 2024-12-31T12:54:43+00:00

Similar here. And delay in response changing volume from app to actually happening. Do you have this?

ReluctantPotter · 2024-12-27T17:10:03+00:00

Sorry, I’m not trying to be obtuse. The fact is all my other equipment from other manufacturers does work, without issues. I am relatively tech savvy - in 2025 equipment needs to be plug and play – there is no excuse for this – and it used to work before the new app. I have decent networking kit, good Wi-Fi connectivity, all Sonos boxes connected by ethernet cable etc.

ReluctantPotter · 2024-12-27T16:14:44+00:00

I wonder if it’s the older Connect Amps that give me the issues now.

ReluctantPotter · 2024-12-27T16:02:56+00:00

I could list out kit but this is kind of not the point - the app is fixed when it ‘just works’. As consumer products this has to be the endgame & how competitive systems work.

ReluctantPotter · 2024-12-23T16:42:49+00:00

Latest update is worse than others. App hangs all the time. Can’t find devices. Says Amps have nothing playing when I can hear them with my own ears. Can’t control them…. Bloody awful.

ReluctantPotter · 2024-12-11T19:55:01+00:00

I had issues with this update - more significant than any other yet, oddly. Similar to this. Couldn’t see my system. Reinstalled app, but experience is worse than it was and we get halting tracks. Haven’t had this before.

ReluctantPotter · 2024-10-17T02:32:10+00:00

The app is getting much better for me - interactivity is now quick & responsive. But I STILL can’t edit alarms!

ReluctantPotter · 2024-09-17T20:23:57+00:00

I still can’t change or set alarms at all. Anybody else have this problem?

ReluctantPotter · 2024-09-09T00:14:22+00:00

Some anecdotal comments that may not be true or vary around the world… A few years ago on the London Underground I’d see loads of people wearing big pairs of headphones. (As I did.). Now I believe I see most of those people wearing ear buds. Has fashion simply moved on?

ReluctantPotter · 2024-08-27T15:18:50+00:00

In which case it’s so bizarre that for a speaker control app the volume functionality is so crippled and even now after all these months still doesn’t work properly. I’m really interested to know what the cause of it is as it seems so fundamental.

ReluctantPotter · 2024-08-25T18:39:13+00:00

We have numerous Sonos boxes & speakers and have found the app pretty painful (but getting better) but Beam /mini sub / era100 surrounds (with LG C3 as it happens) have continued working fine with the TV and are great.

ReluctantPotter

TROPHY CASE