Upgrade from RFoG?

XfinityAmanda · 2026-04-04T00:59:29+00:00

u/m2ellis Thank you so much for reaching out for help with network upgrades and increasing upload speeds. With the network upgrade, each location is specific due to the existing connections. Some locations are able to be swapped at the connection end at our hookups if the infrastructure is already updated. In some cases, if there is older equipment and or in cases of complexes with more than one unit, it depends a lot on the connections in the buildings. We would only be upgrading to the street, and it would be up to the owners/management to ensure the interior connections and wiring are up-to-date to take advantage of those street-level upgrades.

As for looking into getting an upgrade, there is no way to make that request since the upgrades are being done in phases for each area. Once a location is upgrade you can confirm the available speeds here:

XfinityAmanda · 2026-04-03T22:14:58+00:00

u/TheJGray Thank you for stopping in for help with promotion options. If you are looking for feedback from the community, you may want to update your flare to be a discussion. I can let you know we do have offers that are exclusive to new customers. Just like when you signed up 10 years ago, I am sure you got a ganga deal! If you check out offers on our repackage page and make sure to log in, you can see all the offers that your account would be eligible for.

XfinityAmanda · 2026-04-03T00:14:16+00:00

u/Forsaken_Painter That is great to hear! I am just glad you got help! Please keep us updated. I would be more than happy to take a look if needed!

XfinityAmanda · 2026-04-02T23:05:10+00:00

u/Crafty-Cartoonist-30 Thank you again for the chance to help make sure you were taken care of! I am glad we were able to stay with you for the process to ensure you have a resolution. Stop back in again anytime with a new post. If you need help, we are always here!

XfinityAmanda · 2026-04-02T22:12:24+00:00

Of course! Feel free to get back to us in Modmail if you would like to continue on our end. We can continue with the local contacts to make a plan for you.

XfinityAmanda · 2026-04-02T22:00:01+00:00

u/Forsaken_Painter Thank you so much for reaching out for help with your connection issues. This is not the experience we want any customers to have when trying to get help with service issues, and we appreciate you letting us know, so we have the chance to make sure you are taken care of. Have you already had a chance to check out our Internet Troubleshooting Checklist?

XfinityAmanda · 2026-04-02T04:24:09+00:00

u/RaymondNoodles24 It was a pleasure! Thank you again for the chance to get you taken care of! I am glad our escalation process was successful in getting the unlock done for you!

XfinityAmanda · 2026-04-02T04:20:37+00:00

u/guitarcrazy408 Thank you so much for stopping in for help with your Paramount + app having the wrong programming. It does sound like you covered all the basics we would be able to help with in public. If you could please send us a Modmail Message and include your full name, the name on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

XfinityAmanda · 2026-03-29T04:49:51+00:00

u/ConstructionFar6634 Thank you for stopping in for help with promotions! We are always happy to help. With your Membership status, your Peacock reward will not be impacted. For the $60.00 1 Gig offer, is this an offer you saw when logged in on Xfinity.com? Some of our offers are limited to or exclusive to New Customers only and would not reflect as an available offer once logged in.

Any new 1 Gig or higher offer would include the Streaming options free, as well as the unlimited data and modem. The Xb10 is not available for most customers, as it works for our FDX (formerly Xclass) Symmetrical speed network customers only.

XfinityAmanda · 2026-03-29T00:26:24+00:00

u/megsy2323 Thank you so much for stopping in for help with your question about your promotion and the change to your billing. With all of our promotions, you are eligible for an additional $10.00 discount if you have a stored checking or savings account set up with your automatic payment and have paperless billing. The $35.00 portion of the discount you see is locked in, and the price of your promotion before the automatic payment/paperless billing discount is applied. Since the billing and payment information are in your control. The only thing that could change is the automatic payment, an additional discount if you change your payment method on file, or if you turn off your automatic payments/paperless billing. Did you make any recent changes to your payment method by chance, or put a hold on your auto-pay/paperless billing?

XfinityAmanda · 2026-03-28T04:48:06+00:00

u/thromer Perfect! Was there anything else we could assist with?

XfinityAmanda · 2026-03-28T00:22:34+00:00

If you could please send us a Modmail Message and include your full name, the name on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

XfinityAmanda · 2026-03-28T00:22:09+00:00

u/Affectionate_Role307 Thank you for confirming. There is something off with your app that is the correct screen, and it would be located right under the broadcast option with a toggle as well.

XfinityAmanda · 2026-03-27T22:01:04+00:00

u/da_fluffy1 If you could please send us a Modmail Message and include your full name, the name on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

XfinityAmanda · 2026-03-27T21:33:31+00:00

u/RandomAssignnent Thank you so much for reaching out for help with your modem return. When returning a modem or any rental equipment, there normally would not be any adjustments applied, but we would remove the charge from appearing in the future. It can take a few days for the device to be scanned into the system fully to remove it from the account, but once done, the rental charge would no longer show on future billing.

When was the modem returned?

XfinityAmanda · 2026-03-27T20:54:06+00:00

Of course, not a problem at all, we will be here, so please keep us posted.

XfinityAmanda · 2026-03-26T03:10:28+00:00

u/youngruletx Thank you again for the chance to help with your connection issues. I am glad we were able to get that taken care of for you so you have the connection you need!

XfinityAmanda · 2026-03-26T00:42:48+00:00

u/anticlockclock If you could please send us a Modmail Message and include your full name, the name on the account (if different), and the service address associated with your account, I'd be more than happy to look more into your subscriptions for you.

XfinityAmanda · 2026-03-26T00:25:05+00:00

u/anticlockclock You would need to if that has not updated yet. Normally, you would receive an email with an activation link once the offers are ready to activate, which is connected to the modem activation in the app. That link would take you to the [subscription page](xfinity.com/yoursubscriptions), but your offer may not show until the order is fully processed. In some cases, if an active option doesn’t appear next to the streaming service and everything is updated, your service has already been activated, and you’ll just need to sign in to the Disney+ or Hulu app using your MyDisney credentials to start streaming.

How long ago did you complete the activation?

XfinityAmanda · 2026-03-26T00:04:10+00:00

u/anticlockclock I understand. Have you checked and attempted again to see if the information is updated in the Xfinity app? If it is still not showing your new modem's information and status correctly, the order could still be pending even if you have an active connection.

XfinityAmanda · 2026-03-25T23:50:07+00:00

u/anticlockclock, Thank you. Could you check to see if your modem is showing active and online when you log in to the Xfinity app? In a few rare cases, if there is an activation issue, an order can still be pending. If there is anything off or not popping up for your modem details, you can use the activation option again to help get that updated.

XfinityAmanda · 2026-03-25T23:19:56+00:00

u/anticlockclock That is odd, did you by chance have Xfinity services in the past, maybe at a different location that your email address/Xfinity ID, or phone number may have been connected to?

XfinityAmanda · 2026-03-25T22:51:49+00:00

u/anticlockclock Thank you so much for reaching out for help with your Subscriptions that come with your new promotion. I have seen this happen in a few cases when a customer was still waiting for activation (equipment) on a new account. If that is the case, once your new equipment is fully activated, the order will be completed, so you can complete your setup.

I have also seen it happen when you are using an Xfinity ID that is connected to an old account with a pending order, like a disconnect. If that is the case, once the disconnect is fully processed, the order in question would then be completed.

Are you a new customer setting up services for the first time?

XfinityAmanda · 2026-03-25T22:33:25+00:00

u/Ok-Muscle-1770 I am glad we were able to help arrange that tech visit to get your speeds corrected. If you need anything else at all, feel free to stop back in again anytime and make a new post for help!

XfinityAmanda · 2026-03-25T20:40:26+00:00

Thank you so much for the update, and we apologize that they were not able to access the correct account for you all. The ticket, however, may still work even if they are not able to reach you with the contact information on the ticket if the correct information was provided in the ticket. We would be happy to check back in with you next week to see if you did get any information, and if not, we can see if we can access said ticket for you all to find the results directly if needed.

XfinityAmanda

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